Disastrous experience
Disastrous experience. Simply needed to sign one single document once, but got automatically enrolled into a one-year contract without knowing it. And they of course refused to reimburse me. Was really shocking. Had never seen that before.
Reply from sproof
Hello Elie,
Thank you for sharing your feedback. We sincerely regret that your experience with our platform did not meet your expectations and that there was a misunderstanding regarding our subscription models.
At sproof, we place the highest value on transparency and legal security – values that are deeply rooted in the European legal framework we operate in. During the registration and checkout process, we provide clear information regarding the terms, duration, and cancellation periods of our subscriptions, which are also detailed in our General Terms and Conditions (GTC). This ensures that all our users, regardless of their location, can rely on a consistent and legally compliant framework.
We understand that subscription standards can vary internationally, and we are sorry if our terms were not clear to you at the time of purchase. However, as a professional provider of Qualified Electronic Signatures (QES), we must adhere strictly to our documented contractual processes to maintain the integrity of our services for all clients.
Our Customer Success team has reviewed your case thoroughly. While we must uphold our contractual terms, we would like to ensure your remaining time with sproof is as valuable as possible. If you have any further questions, please do not hesitate to reach out to us directly.
Best regards,
The sproof Team
