Square Enix Reviews 

They put out great products yes of course but when you have a problem, we'll buddy that's all on you and you alone to find out how to fix cause once you've given them money they don't give a flying f*k is all your problem now they'll duck dodge and dive everything you throw at them to get out of helping you out. So don't even bother with customer support just throw that s**t in the trash and never buy from square enix again!

Soooo bad OH MY GOD, SOOO BAD!
WORST customer service in the HISTORY of the CUSTOMER SERVICES.
Your password will get blocked constantly.
You will be ignored and "generic email'd" by customer service - and with extremely useless content.
You should be ashamed of yourselves.

Literally the worst customer service, could shake hands with my local DMV.

I spent three weeks trying to PAY them for access to FF14, instead of normal helpful people I was met with agents that clearly do not read and understand requests and respond with irrelevant and incoherent canned answers.

I have both Starter and Shadowbringers purchased from Steam but Mog Station won't recognize my codes and I can't repurchase because I can't return these games to Steam.

Three weeks of back and forth with level 1 (might as well be zero) support that CAN'T VIEW ATTACHMENTS SOMEHOW so I manually type information instead of sending screenshots, and they finally GIVE ME MY SECURITY QUESTION INFO, which is NOT AT ALL what I asked for. I'm BEYOND frustrated.

They charge you double tax. 12% Tax at the checkout then on the Canada border there is the documentation fee and an additional 12% tax for your area.

When you attempt to contact them they give you some bs about “div 2 and div 3 tax” which doesn’t even exist in Canada.

I’ve never been charged tax on checkout for shopping outside of Canada in all my years of online shopping.

They keep giving the run around through emails and there is no number to call. Worst company of all time.

Ridiculous and unfair
I’m playing final fantasy 12 and I can’t even progress to get my game platinum
The Diana rare trophy I have been searching for over 45 hrs straight and I am yet to find the mark and the esper battle with zodiark is also impossible giving the esper invincibility almost the entire fight only dropping for less than a second
I honestly have always loved square Enix and their products for years but at this point you all have shown that you don’t care about the mental strain and patience of your customers and I am done with you all for ever
I have thrown away my final fantasy 12 and even my kingdom hearts 3 because it’s not worth it loosing my mind on ridiculous hunts and bosses
Challenging is one thing impossible is another
Good luck to you all losing all your customers and expect this in my blog

I received my item early which was great since it made it before Christmas! :] thank you so much. I love my plushy so much!!

worst support ever , they just dont want to help you spent 2 weeks providing receipt even got the id they asked for a game i play and still they ask me dumb information over and over. im done with square enix products for the rest of my life.

Horrible Company! Never ever let them have access to your credit card information, They will charge you 4 or 5 times in a single month and never get back to you about billing. Major Scam, just want to warn anyone thinking about playing a Square Enix game or FFXIV.

Bought Final fantasy 14 for black friday only to find my account locked to an old Square account im guessing one of my friends used on the beta during the Ps3 days mind you its 2020 currently. Square enix support agent basically told me if i cant provide info about the account used back in the day the their hands are tied. Like do you realize how crazy that sounds? Thats the whole point of me calling you. They basically said call sony and hope you get a refund because we cant (wont) unlink your account. Then they hung up on me. Some guy named Eddie. Horrrible Horrible Horrible experience.

I ordered something five or six months ago and it still hasn’t showed up explain your self

Purchased complete digital online edition, 3d secure payment, they sent a verify by phone via sms, did that too. Only other mail i got was that i receive a confirmation email upon validation... this was hours, tried contacting support but only got 2 autoreplies that someone will respond.... not to mention that the site is awfull buggy and you have to look up youtube clips about how to handle that site.... too bad this the storefront for a nice game like ff14... if i knew this i never would have bought it on ps4, its very streamlined there but once you try to bring it over on pc its a very big problem, btw dont buy steam edition either, its more expensive and from what i read alot more bugs including not being able to run the game. Try amazon or someplaces where its easier to chargeback if it doesnt work.

Customer service is the worse in the industry. There is a severe lack of employees to answer the phone. There refuse to help you. The call wait times are hours and the email wait times are up to a week if you get a response at all. This was honestly shocking to me as Japanese customer service is 99% of the time the best in the world. This is the most disappointing review I have ever written and you should be ashamed.

Utter Trash, getting "Internal Error Occurred"constantly at checkout when trying to preorder an item, not only that, but its trying to take the payment for the item which goes against their own preorder policy (takes payment 1 week before dispatch)

the login system is broken to hell, i keep getting redirected to broken pages, customer support is non-existent, and when they do respond, its a trivial response with no solution....

probably up there with the WORST customer service provided ever,

only exists because of the defensive attitudes and denial of their deluded fan base.

but the real enemies here are the website developers and product owner..... you should be ashamed of yourselves, do you not quality test anything before you put that crap into production?

If I could do it I'd give them negative stars. I made an account and played all the way to level 8 or 9 on final fantasy and went to bed. I go to long in and it says I have no account with them. I tryed calling they hung up instead. Emails don't work either. What they are doing is fraud and scamming people. It's misrepresentation and violates rights, the law, and ethics also. A civil action needs to happen to put bad companies like this out of business. Class actions to. This company is the reason why I don't like spending money on games or services. People need to protest against these people and other's like them. Also for such prices for horrible service. They are crooks and if it were average normal people like us we would be charged with crimes. Isn't it about time corporations feel such pain and suffering. Such loss and frustration. They need to know they can't keep ripping us off and getting away with it. People need to stand against these criminals not just the regular criminals but these corporations criminals to.

Told investors in a Q and A ( February 2020) that console exclusives were not in the near future, then around the 14th of September 2020 announced PS5 will have FINAL FANTASY 16 exclusive.

Lies to investors so no telling the lies they will tell customers.

Lost my password to my account. Wanted to recover it so I could resubscribe to ff11 again. Support says my email isnt linked to my account. After multiple attempts to solve this over a month I am no nearer to getting into my account. I have abandoned any hope of getting into it now. It seems Square Enix actively does NOT want my money.

Customer service was terrible. Not responsive at all. Having trouble logging into the account and the default says I have to wait 24 hours to receive a new email, but the previous email sent was hard to navigate and not very helpful. Customer service is not responding. Paid 65 dollars for a game that I cannot log into.

Very poor customer service/response times. Have been trying to sell a copy of my FFXIV for 50% off due to constant problems regarding their GMs but no one is interested. I can see why

I purchased 2 starter decks of fftcg on the site. I instantly recieved an email, within a fraction of a second, that my payment was processed. 3 weeks later I have yet to receive what I purchased nuff said. I would give zero stars but that is not an option. I use to think square enix was a business for its fans but turns out it's a profiteering business. They are Chaos

I purchased FFXIV and the expansions because of the sale but the account setup and login system is ATROCIOUS. My login details didn't work from the jump and to reset anything I need a security question THAT I WAS NEVER PROMPTED TO SET UP. I wasted my whole afternoon navigating their god awful support site just to send them an email and they haven't even confirmed they received my support ticket. I feel robbed.