Square Enix Reviews 

Refuses to help me
Have been banned from the game Final Fantasy 14, and Square Enix absolutely refuse to tell me why. No specifics, no proof, nothing to help me avoid doing whatever I did again in the future. Even when I explained I have autism, and play the game every day as part of my routine, there was no support. Am now seriously considering quitting the game outright, since I can be banned arbitrarily and not get any help or explanation for it what so ever. Disgustingly ablest and cold customer "support". Assuredly, no support is provided when you need it. Even after years of daily play and purchases

I ordered a game soundtrack in April 2021 and now ten months later I still haven't received anything, no notification, no apologies, nothing. Months ago I texted the "customer support" for the first time but it seems they're kept in the dark as well. Whenever I ask, they can't say anything for the moment.
This is the last time I bought something there

Stuff isnt being shipped, support takes months to reply, and no one knows whats happening and its an overall nightmareish mess, and even when support replys, it takes weeks for anything to happen

Didn't get my game waiting for 2 months now I want my money back such a scam

waited 20 years for a remake of FF7... then waited 2 more years for it to come out on PC.... and now thye have priced it at £70 for the first part of a game... Square Enix Scum!

Purchased Final Fantasy XIV pre-order. Never got my items. Square Enix eventually gave me a replacement PS4 code but when I entered it in the PlayStation redeem section it said I already had the item. One item was important as it gave 30% extra experience meaning a lot less grinding. So frustrating that they haven’t fixed it. I sent a reply email saying I could not register the replacement code and am waiting for a reply but unsure if they will reply. It has spoiled my entire experience with FFXIV. If they fix it soon I’ll be happy but it’s very frustrating not knowing if they will address the problem any further as they indicated that their latest email was final.

Emails going back and forth and still waiting for a fix. It’s disappointing but millions play this game so these things can take quite a while. But they are following it up. Things like this would not be a priority so I’m just patiently waiting.

I did get my items registered to my correct account. Patience was always the way to go. With such a popular game, they did very well.

I'm not even going to complain about any of the games. I'm just going to complain about square enix in general. I always have an impossible time trying to simply log into my account. It first started when trying to log into the mog station. Refused to take my login and password. I log into square enix with the same user and password and got in no problem. Today I can't even log into square enix. I've tried to get support and I can't even get an email to see if I can try to reset my stuff because it takes them days to email me back about my account. Most websites send you an email within 10 minutes if you need to reset something on your account. I'm tired of not being able to log in with the same password and email I always use. Sometimes it won't even accept my email.

The new raid that came out for Marvel Avengers needs fixed!!! Three times I tried it and got to the boss all three times just for the game to crash!!!! How about you fix what needs fixed be for putting out more content. Takes about two hours to get to the final boss to just get kicked anyways 🤬🤬🤬🤬

Not surprised to see how poorly they are rated. Please, heed advice here and avoid the STORE.

I ordered a Tshirt to the tune of just over £30. I should have returned it immediately upon seeing the peeling print. Since it was on the back, I accepted the 10% off in store and moved on.

I washed the shirt once, to instruction. The entire print on the front is ruined. Absolutely destroyed. I've got a tshirt I purchased six years ago, and the print is in better condition.

I emailed the support team. They're refusing to help as I've washed the item. They direct me to contact their "special" help team.

Who direct me to the store team.

I'm now incredibly fed up with them. I've been a big supporter of this company, but this is beyond ridiculous.

Please do not buy clothes from the store. They are absolute trash quality and won't last a single wash - which at the moment, they aren't bothered by .

Passing on my experience of emailing 7 times to support regarding unlinking a ps4 account that went to an odd account - maybe set up as a trial.

Problems continue. Sent a form to be told send to EU. EU tell me to send to US then despite all details an auto text caused it to be told to send again. Send again told to fill in a different form. Sent different form then told need to send passport and photos of login and send a new form. Not once has anyone cared enough to stop and actually help. Be warned if you screw up guaranteed you'llbe bouncing around. Is it worth it? No it's exhausting.

I recently have the misfortune of needing to get in touch with Square Enix's EU Store's support team to get my Square Enix Member's email address updated. 8 days and 10 email exchanges later, i am still stuck with my old email address. Twice i have demanded to speak to a supervisor and they have to-date responded with cut-n-paste response to direct me to
Square Enix Support Centre's home page instead.

Here is a brief summary of what went down:
- Square Enix does not allow customers to update their Square Enix Members account's (which is used by their online store) email address themselves. I was therefore forced to contact their customer service team for assistance.

- Their support team initially tried to direct me to Square Enix Support Centre's home page which is just a landing page for looking up topics you might need help with. This is no different from a company asking you to "go read the FAQs and email us if you still have questions".

- To add insult to injury, any attempts to request for email address updates on Square Enix Support Centre's home page becomes a request to update my Square Enix Account's (which is a entirely DIFFERENT account from Square Enix Members Account) email address instead.

- So i went back to the Square Enix EU Store support team and explained that the forms on Square Enix Support Centre does not have an option to change email address for Square Enix Members account - but to no avail as they just kept shoving the same cut-n-paste responses pointing back to the exact same page/form.

Summary:
They will not bother to read your emails with care and will just shove the support landing page link to you to drive you off because in their mind they are only responsible for orders and anything pertaining to accounts used by their store is apparently not their problem. Absolutely disgusting!

I ordered a game off the website. Money was taken but no confirmation email was sent and a week later no item delivered. I sent them 2 messages through their website contact system to no avail. I eventually had to raise a PayPal dispute. Eventually my money was refunded buy no contact from square to advise what had gone wrong or make good on the item I had purchased which was no longer available. Shocking service.

You see everyone wants all episodes of life is strange free if you make it free others will support you that's how you get support and no one can hurt you understand if you can't do this I have to block you who agrees and im waiting for it

Square-Enix.. you guys suck. Every time I try to play a square enix game it offers the log in with the account. I attempt it and every time it throws the suspicious activity flag and locks my account even with the information being 100% correct. It’s pointless even trying to play any of your games when all you do is automatically throw the suspicious activity flag because someone dares to log into multiple games of yours.

Don’t waste your time with this garbage company. They give you the lift the restriction option of resetting your password, reset your password, go to log in again only to get the suspicious activity flag.. again.

Terrible customer support and ToS enforcement.

Today October 19th 2021, Square Enix decided to force all players who own Tomb Raider (2013), Rise of the Tomb Raider (2016) and Shadow of the Tomb Raider (2018) on steam, to now have a mandatory Epic Account to be able to play the game. If you refuse to do this, you cannot play the game at all. This is a spit in the face for every customer that purchased these games. How they are able to do this is beyond me, as these games are years old. I have already contacted the ACCC as this would also be a breach of Australian Industry Standards. I refuse to be bullied into a situation i never signed up for. Myself like most players, would not have bought these games knowing you would be forced into a situation like this. Poor form Square Enix, very poor form.

The website lets me login.. FFXIV does not. I request a password reset and the email I receive says the email (I just used to login with) 'does not exist'.. You only get one chance to fix this stupid bug once every 24 hours - 'We have already sent a code to this email, try again in 24 hours'.. Absolute garbage. I'll be going with another MMO

Square Enix is another money oriented company that should be punished for promoting broken games such as Outriders or Avengers. I will never buy a game published by SE let alone developed by useless People Can Fly. Fortunately Xbox Pass saved me, but I'm still feeling robbed by paying a pound for a month to give it a go hoping the things might get better. No dedicated servers, thousands of bugs, connections errors, yeah, this is how I feel about them, apparently the cooperation between them seems very fruitful! At least customer support is responsive to my surprise however all reported bugs remain in the game so far or in better case they just occur less often. Pathetic...

This website is a special kind of broken that I have not seen or had to deal with in literal years. On both Safari and Microsoft Edge it is broken, on Opera it is broken, on Firefox it is broken, on several other niche browsers it is broken... on Google Chrome, I've heard tell of people getting it to work.
On every other browser I've tried and used, this website simply does not load. And when it does load, it doesn't work properly. The checkout in particular is a unique kind of cyclical hell, leading me to strongly recommend that you never attempt to buy anything on this site. If you, by some miracle of god get the purchase to go through, lord knows if you'll even get to download what you purchased or if all that money you spent will be sent into the abyss.

Terrible, confusing, unhelpful.