SquareMeal Reviews 

118
TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious food, excellent wine selection, and wonderful atmosphere found across the various dining venues. Patrons also appreciate the friendly and attentive staff who consistently provide exceptional service during every visit. Visitors often note the convenient central locations and beautiful interior settings that make special dining occasions truly memorable. However, some people mentioned that the list of participating restaurants is small and gift vouchers can be extremely difficult to use. Reviewers noted that booking choices are very limited in certain cities and some partnered locations have closed down permanently.

What people talk about most

Product

Consumers find product to be positive, highlighting the delicious taste, great flavours, and fantastic... See more

Service

Customers had positive experiences with service, consistently praising the staff for being welcoming,... See more

Quality

Clients share positive opinions on quality, frequently praising the delicious and flavorful dishes prepared... See more

Staff

Customers consistently note positive experiences with staff, describing them as warm, welcoming, and... See more

Location

Reviewers express high satisfaction with the location and scenic settings of the venues. Consumers highlight... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Came to Gaucho Covent Garden for my husbands 50th birthday. Food was great, crab starter exceptional. Sadly no mention of my husbands birthday even though I’d sent a message beforehand.

Rated 4 out of 5 stars

The food was nicely presented and tasty.We had the autumn 2 course special lunch.Chicken millanaise.However the vegetables , potatoes, chips etc are not served with the chicken, so we had to pay for... See more

Rated 5 out of 5 stars

I had a birthday date with my 12 year old grandson the whole experience was perfect. The restaurant is beautifully decorated with high ceilings and it was cosy and warm. It is an intimate setting with... See more

Rated 5 out of 5 stars

Service at Berang was just first class! From the warm welcome, moving us to a lovely table next to the window and the knowledgable recommendations helping us to select exactly the right quantity and... See more


Company details

  1. Internet Marketing Service

Written by the company

SquareMeal started over 30 years ago, as a guide to the best restaurants in the City of London. Since then, we have grown to encompass the whole UK, as well as private dining, weddings and parties. Now, we are the UK’s leading restaurant guide, with millions of diners using our site every month. We publish articles, guides, ‘best’ lists, reviews, round-ups, foodie news and more.


Contact info

3.9

Great

TrustScore 4 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 10% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(118)

86 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Vouchers

Vouchers. Awful activation process, awful redemption process.. very misleading on the participating restaurants. If you live outside of London forget it. If you plan on collecting useless points from Opentable bookings you might be okay.. anything else forget it

December 16, 2023
Unprompted review
Rated 1 out of 5 stars

If I could rate it as a minus I would

If I could rate it as a minus I would! Have contacted them 4 times. No response. I got given a £70 voucher and I have tried about 30 to 40 restaurants listed on their website and no one accepts this voucher. Terrible, terrible TERRIBLE. Never ever EVER purchase anyone a voucher.

October 10, 2023
Unprompted review
Rated 1 out of 5 stars

Where to spend vouchers?

Why is it that the restaurants that take Squaremeal vouchers are in this thread below and NOT on the Squaremeal website (at least, nowhere obvious)? And what's their relationship to OpenTable exactly since many of my bookings say "powered by OpenTable"?

September 18, 2023
Unprompted review
Rated 5 out of 5 stars

Fern restaurant in East Croydon absolutely fantastic

Just been for lunch at the new restaurant in Croydon called Fern. It is at the bottom of the big black tower block opposite East Croydon station. The food was absolutely fantastic, best I have had in a while and I am used to eating in restaurants. The wine list is also really good with unusual wines by the glass. It is about time we had a restaurant of this calibre in Croydon. Staff lovely and friendly too. Would recommend.

May 4, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT purchase a voucher

SquareMeal vouchers are an absolute joke - the list of participating restaurants is extremely limited and this is not clear on the face of the voucher.

September 16, 2022
Unprompted review
Rated 1 out of 5 stars

I received a voucher (small amount)

I received a voucher (small amount), I have emailed restaurants to see if I can use it, several have replied NO, even though they are listed on Squaremeal website, I’m glad I did email, so embarrassing if I turned up and the venue said we don’t use these vouchers, how is this company allowed to do this? Some restaurants are permanently closed. Please avoid website, if I could give zero star I would.

September 2, 2022
Unprompted review
SquareMeal logo

Reply from SquareMeal

Hi Fiona, we're very sorry to hear that! The list of participating restaurants can be found here:
https://www.squaremeal.co.uk/restaurants/best/restaurants-with-gift-vouchers_241

If you have any questions or queries please do email support@squaremeal.co.uk

Rated 4 out of 5 stars

My go-to site to find the best restaurants

It has become my go-to site when looking for the very best restaurants. Their 100 best in Uk is simply top. I have been to only some of them, and their description was on point. I've only made a few bookings through the site, and had no problem.

June 20, 2022
Unprompted review
Rated 1 out of 5 stars

Bad Squaremeal booking.

I booked a meal at a restaurant called Common in the merseyside area @ 18:45 on 19/01, got a mail from Squaremeal to say all was booked and confirmed.

What checks do Squaremeal carry out ? When we arrived the restaurant was closed !

Cheers Squaremeal, won't be using again.

January 20, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid purchasing or using a voucher as…

Avoid purchasing or using a voucher as the website is misleading. You will struggle to find anyone who accepts these vouchers, even though the website lists them.
Very disappointed with a present given to us. Cost us much more than the voucher in the end as we had to fork out the cost of the bill when the restaurant (listed on their website) did not know anything about Squaremeal.

December 3, 2021
Unprompted review
Rated 1 out of 5 stars

Do any restaurants actually accept their vouchers?

Received a SquareMeal voucher and booked a restaurant that I found on the website, got there and turned out they don't take SquareMeal vouchers. I guess that was my mistake for not understanding that the bulk of the website is a directory and not places that accept their vouchers. Second attempt I made sure that I was looking at the right selection of restaurants, and made sure I said that I had a SquareMeal voucher in the reservation. The restaurant said that they don't do any vouchers, that they never have, and couldn't accept it. Two very embarrassing experiences, not going to bother trying again so unfortunately will be going to waste. Do not recommend!

May 5, 2021
Unprompted review
Rated 1 out of 5 stars

DO NOT USE

Do not use! I thought carefully about which company to use to purchase a restaurant voucher as a gift and chose Square Meal because I thought it had a good reputation. I wish I hadn’t! The money came out of my account straight away but the recipient did not receive the voucher. Despite repeated emails, no one at Square Meal responded to my problem. 10 days later they responded to my problem (actually by this point I had asked for a refund and that too was ignored) by sending the voucher to the recipient. NO apology and NO explanation. What a terrible service and why would anyone bother with this sort of stress. AVOID!!! After this experience i would not use them for anything.

January 4, 2020
Unprompted review
Rated 4 out of 5 stars

Invaluable resource

You can look up restaurants/bars by location, facilities & cuisine. When you live in London (as I do) its great to have somewhere reliable to look. Only problems are a lot of restaurants/bars are missing & ALL reviews are good which is just not possible.

May 2, 2012
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look