Squaremouth Inc Reviews 

1,431
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 609 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for its ease of use, allowing them to effortlessly compare policies and apply filters to find suitable options. Many appreciate the clear information and detailed comparisons provided, aiding informed decisions. Reviewers frequently highlight the reasonable pricing and wide array of choices available, ensuring coverage that fits their budget and needs. The staff and customer service receive high praise for being outstanding, knowledgeable, and professional. People consistently mention the helpfulness, patience, and friendly demeanor of agents, making interactions pleasant and productive. Consumers also appreciate the quick responses and overall excellent support, contributing to a hassle-free experience.

What people talk about most

User experience

Customers consistently note positive experiences with user experience, highlighting that the process is fast,... See more

Website

Users describe positive interactions with the website, consistently praising its ease of use and clear... See more

Price

Reviewers highlight positive aspects of price, consistently finding competitive and reasonable rates for... See more

Staff

Consumers find staff to be positive, consistently describing them as knowledgeable, professional, and... See more

Customer service

Customers had positive experiences with customer service, often praising the stellar and excellent support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Cindy was outstanding. She encouraged us to ask any questions we may have and as a result we asked for more details about items we were uncertain. Every time we use Tin Leg we walk away relieved and... See more

Rated 5 out of 5 stars

My first call to Squaremouth customer service was terrible. I asked questions that the representative could not answer. I asked specifically about the BCBS Platiunum plan, she just transferred me di... See more

Company replied

Rated 5 out of 5 stars

I've purchased travel insurance for many trips through Squaremouth. I find it easy to compare policies and when I have had to call Squaremouth for some reason my call was handled quickly, successfull... See more

Rated 5 out of 5 stars

I have used Squaremouth several times in the pass. The customer service from the agents is stellar. The website ie easy to use and the response time incredible. Completely hassle free.


Company details

  1. Travel Insurance Company

Written by the company

Founded in 2003, Squaremouth has grown to be America’s leading travel insurance marketplace, supporting over 4 million clients with 100+ plans from more than 20 top insurers, making it easy to find the ideal coverage.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 42% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(1,431)

581 reviews in the last 12 months

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Rated 5 out of 5 stars

Squaremouth - great service and value for easy to tailor coverage

Squaremouth offers a range of policies that go beyond even what the individual insurers will write. I was able to secure an annual travel policy to cover medical emergencies outside the US. And I was able to get better coverage at the same price through Squaremouth than going directly to the insurer. The website is clear, coverage is easy to understand, they retain all policies I've purchased - it super service.

May 9, 2026
Unprompted review
Rated 1 out of 5 stars

WARNING: Your “Trip Delay” Coverage May Be Illusory Due to the “War Exclusion” Loophole

I am sharing this to warn fellow travelers about the unfair claims practices I experienced with Seven Corners and the failure of Squaremouth’s "Zero Complaint Guarantee."

Despite purchasing a policy to cover "Common Carrier Delays," my claim for a 31-hour delay on March 18, 2026, was denied using a General War Exclusion.

The Facts vs. The Excuse:

The Excuse: Seven Corners cited a regional airspace closure notice from March 10 to deny a claim for a flight on March 18.

The Truth: By March 18, the airspace was open. I provided real-time flight logs proving other flights from the same carrier flew the exact same route on the same day.

The Documentation: The airline officially coded my delay as a "Commercial Waiver (CW005-2026)" and an "Involuntary Reroute." The airline treated this as a business/logistical failure, yet the insurance company overrode the airline’s own data to invoke a "War" excuse.

The "Zero Complaint" Failure:
Squaremouth’s "advocacy" consisted of a rubber-stamp rejection. They ignored the technical evidence and the timeline discrepancy (March 10 vs. March 18), siding entirely with the insurer’s narrative over the physical flight data.

The Bottom Line:
If you buy travel insurance today, be aware: If there is a conflict anywhere in the world, these companies can use it as a "Super-Exclusion" to deny your claim, even if the planes are demonstrably flying. You are paying for protection that disappears the moment you actually need to use it.

March 18, 2026
Unprompted review
Rated 1 out of 5 stars

Squaremouth did not help us

Square mouth is an insurance broker. When our trip was delayed because the airline crew timed out, we missed a day of our tour which was canceled. Our insurance covered cancellation and travel delay but square mouth and the insurance company did nothing to reimburse us. It appeared that they tried to find any excuse possible to not pay despite us providing a letter from the airline and from the tour operator which canceled the tour because we did not arrive. I cannot recommend square mouth. There no complaint policy was not true.

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

super easy

never had to make a claim however squaremouth is super easy and always asks after the trip if there are any claims

May 5, 2025
Unprompted review

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