Standard Life UK Reviews 

If you’re trying to transfer a pension from another provide then good luck. I have phoned twice and each time passed from one dept to another and NO-ONE seems to know what they’re doing after giving g them a detailed description of what my situation was - even my 4 yr old Granddaughter would understand. When I eventually spoke to someone who had a rough idea I got cut off, when I phone back (total phone time over 45 minutes at this stage). Lil Miss Snowflake ended the call as she couldn’t tell the difference between being exasperated and what in her opinion was shouting. Absolute shambles with armatures on the phone

Most communications / Newsletters are fairly empty of any useful information. Very high-level and generic. Overall, the lifestyle profiles are terrible in terms of performance

Excellent service. Did not take long to have my pension transferred.

i have twice asked for money from my Pension Funds - both times went without any issues and the follow up emails saying what stage my request was at was the best of any company ive dealt with - great company

Brilliant service always easy to talk to and so helpful much better that other companies I have dealt with

Barry

This says it all, get used to reading it when you want to see your pension performance .......
"OOps Sorry something went Wrong

We will investigate it and get back to you"

Trouble is it always goes wrong, they never investigate it, and they never get back to you.

Why not take your investment money and set fire to it....the result will be the same . STAY CLEAR THESE PEOPLE ARE Incompetent
Now they want more information from me , in order to recognize that their website is always unavailable. Denial of the bleadin obvious is how to describe this . If they are so concerned about their customer service why are there so many awful reviews on this website. These people live under a delusion that they provide a good service . Total BS .

Do not trust this company ,useless customer service , they mute their calls not putting you on hold like they say and listen in and record you , whilst you think you cant be heard .
Also their paperwork says one thing in big type but in small print says another .. so they back track and cost you money and its your fault
Wish i had never transferred to into this company

Transfer of pension from another provider to Standard life, really easy and quick, within a week. Didn't give them a 5 rating because they sent a text to my partner regarding the transfer, bit of a breach in security 🙁

If you have money in standard life, I advise moving it ASAP. The service seems great to begin with, recieving a timescale for a withdrawal from my drawdown plan and get it set up, which I had based a house move on (which we may lose due to this), and SL being fully aware of this. The timescale was 3-4 weeks, whixh seemed reasonable. After chasing this up close to the end of the timescale, I expressed concern and was told this had been made priority and should be resolved in 2-4 days. I am now coming up to week 7 with absoloutely no progress.
Noone seems to have any idea what's going on, they apparently have an admin department in which noone can actually reach because there is no internal contact number and noone is responding to emails, there is no accountability and the entire process I have been passed from pillar to post.

I requested to withdraw a lump sum from my persion 5 weeks ago and since then I have had no correspondence from them confirming this is going ahead. When I contact them they are unable to give a timescsale on when I will receive the money and it is impossible to speak or converse with anyone who can help

They give empty promises about excalating this etc. but it is all guff and no communications regarding when I will get the payment are forthcoming

No one more senior than customer service will speak to you, they hide like cowards behind the CS staff and there is no one with the spinal fortude to actually talk to a customer, to justify why you are treated in this manner

I'm sure they will reply with the same empty lies about being commited to offering great customer service but the reality is that the opposite is true

Please think twice about using this company

At this moment I think they should be called sub standard .I be been waiting for some funds from them for six weeks .they said it would take 10 working days..they then asked for some more info ..I sent it ..through a very difficult portal ..I asked if I could just email ..they said no..then they said they needed something else ..why not ask for everything in one go.i then asked what I need to complete this process or do I need to take it further ..they then just sent me a complaint form..again not helpful..

So where do i begin, instructed this company to draw down my cash free lump sum sent the relevant documents to them four weeks pass, and i have not heard anything, so i call them and they were meant to send me a email asking for my bank details, surprise never got said email, shock!!!! They now want me to send the bank statement to confirm this is my bank, jesus has not anyone heard of communication. I am now thinking of taking my pension out of this company and sending it to Scottish Widows. Once the pull down has been completed, i will be shutting my account! It has taken me a hour to sort this mess out!

This site does not work it would not register my username or password it has completely failed to let me access my account.

Great in terms of investment, lovely customer service people on the phone. Sadly I've had to nudge as per keeping a paper trail in terms of confirming agreements. I feel like Ive been left a bit hanging.

I requested to transfer my pension from standard life back in September but the transfer only occurred in January much after the initial request.

My investments accrued over this time by 10%, however when standard life finally made the transfer, they only transferred the value as of the date I initially requested. They of course kept the profits accumulated over this period which is quite ridiculous considering it is my investments and the funds were still invested which I could see through my online account.

In addition to this, the reason for their delay was that they hadn’t received my employers final contributions. It appears that they have also kept my employers final contributions sent to the account as the date and associated value they have paid out to me is dated before my final contributions were made.

I have tried to reach out and understand the situation and have not been provided with any sort of clarity on the situation at all. Customer service has been very bad at reaching out to me.

All I can advise is get your pension away from Standard Life as soon as possible as the treatment I have received has been abysmal. You are also at risk of losing a significant amount of your pension if you try to move away so avoid at all costs.

Ech𝘰mine𝘴 is far more better, They deliver, and stick to their promises. No excuses. Over here is a different case,Worst sipp ever, holding money in an entity that doesnt progress with the present technological shift is a no-no

I have a "Investment
Pathway Option 2 Fund: I plan
to use my money to set up a
guaranteed income (annuity)
within the next 5 years"
And in a rising market this has managed to lose 30% of its value in 5 years; how do you do that?!! The point is to preserve value as you get new drawdown.

Call centre wait times unacceptable. No call back option. Be prepared for a long wait. It would be quicker getting a doctors appointment! Standard Life, get your act together, and recruit enough staff to handle your call volumes efficiently and quickly.

Excellent, easy online request followed by fast and efficient transfer of funds from another provider.

Transferred a secondary pension fund to create one larger portfolio. No issue. Straight forward. Funds in the account two days earlier than expected. Will be doing again with a further pension fund.