Stanley Steemer Reviews 

I spoke to a customer service person (Amy) regarding the cost to have a large room steam cleaned and deodorized in the SE FL area. She could not answer a basic question and was very rude and disrespectful. This company needs to have customer friendly people answering the phones who can represent the company in a positive light. I will NEVER contact this company again!

Stanley Steamer did my 12 basement stairs on Tuesday morning. Now that they have dried, the stains are back. I have pictures.
I have had SS do my stairs in the past (once) and
it was with better results.
Kevin did a great job as a saleman, but I would need a guarantee that the results will be better than I am seeing now before I would use SS again.

I was appalled and shocked that thry would have someone in a management position such as Jonathan(Mount Dora florida) he did such an atrocious job to my mom's home he did not vacuum around the beds there was a large stain on the carpet never even vacuumed it it was in a corner The other two bedrooms he left wet I had to go ascertain a wet vac and vacuum the place myself even when the other people came to re-clean the carpets they told me it was not done properly and they were shocked how much dirt was still there. I'm absolutely appalled that you would have him as a manager and I hope you never sent him to our house again. He takes advantage of the elderly.
Dr Persaud

The person that came to our home destroyed tile in the bathroom and the company sent out a claim examiner who fraudulently reported it was not Stanley Steamers fault. It was quite obviously done by their service person; the evidence was clear and not even questionable. We had to hire someone to the tune of $300 to repair the damage. Don't need to say more.

The Middle Ga area Stanley Steemer did a fantastic job on my furniture and tile! I can’t say enough great things from the lady I spoke to on the phone when booking the appt to the guys that came out to do the cleaning! I will definitely use them again in the future!

Our tech was very nice and courteous. My house doesn't smell like chemicals.
I wasn't impressed with the service. I was expecting better results than a rug doctor and stains to be removed. That's not what happened. It looks basically the same, except my house is wet.
BTW: 8-12 hours to dry is what the tech said. We'll see.

This carpet is 10 years old and has been cleaned 3 times; with disappointing results. I had pretty low expectations. I still wouldn't do it again.

$226 out the door. 2 rooms and a hallway with deodorizer. What a rip. Could have rug doctored it for less than half that.

Tech showed at the appt time and toured home to
estimate the original quote. The original quote said there would be pretreatment on soiled areas and spot treat any spots, this step was not completed. Did not want to move any furniture. as he was cleaning he went so fast that he left the carpet soaked, which took until the next day to dry ( some spots over 24 hours) and when dry still had the soiled areas showing. Tile floors were sprayed with grout cleaner and gone over very quickly leaving a large amount of water on the floor. when dry after nine hours my floor qrout was clean in some areas and still dark in most areas. no sealer was applied although he claimed to have applied it. I left a negative review on the phone message and a supervisor call and i explained how I felt and he rescheduled a redo appt and the tech showed up took some pictures and got with his supervisor and decided that there was nothing wrong with the carpet or the tile grout. He said that he could redo the job if I would pay another $700.00 for the job. After a second bad review I have not heard from any one at the local franchise. I will not use again and will not recommend them to my friend or real estate agents that I know.

Stanly Steamer came out to clean my ducting throughout my house, They came with a big Stanley steamer vacuum truck but never used it to suck out the dust. They only used compressed air with a thin attachment that fit through the grates on the vent slits (they don’t even remove the vent covers (only removed the return vents) and a small hand held vacuum cleaner to suck up what was blown down the duct. They showed me what they were going to vacuum up but it didn’t seem like very much as this was the 1st time in 20 years that the ducts were cleaned and we have always had cats and dogs in the house. I looked up the vent after they left and it looked dusty and dirty to me. Plus I spent an additional $300 on an antibacterial solution that was suppose to give my home a clean fresh smell but when the heat kicked on it didn’t smell fresh or any different then it did before. I’m doubting that they even used it. WAY WAY WAY overpriced for what they did, it was a complete rip off!!! I reached out to them as I removed some of the vent covers and they are very dirty and I sent them pictures. They said that they would get back to me within 48 hours, its been over a week and they still have not gotten back to me. What a disgraceful business!! Would never recommend Stanly Steamer for duct cleaning.

Don’t waste your money on Stanley Steamer vent cleaning. They should have taped off all vents but didn’t - now I don’t have just more dust in my house everyday but I also have a sticky dust problem that I have to scrub off. I asked for a refund and they refused. I won’t ever let them back in my house again. I feel like they robbed me out of over $550. The date they came for service listed below may not be exact but close. It has been a sticky dust nightmare ever since they were here.

We have used Stanley steemer 4 times in the past 12 years to clean our tile in the bathroom ,shower floor, dining room and kitchen. We removed all of our furniture and rugs from the area . Upon arrival, they told us they are no longer allowed to clean showers. Why wasn't this disclosed to us when we called to schedule an appointment? I would have sought out another company. So that would mean the tile in the bathroom floor would be clean but the shower would remain dirty. I explained that we have always had this cleaned by their company in the past. They directed me to the manager who, to the workers' embarrassment, was rude and constantly talked over us, not really listening to our concern just reiterated they don't do showers. He passed the blame onto the girls who schedule the appointments saying it was their fault we weren't told in advance. End of conversation.
Long story short, Stanley Steemer no longer cleans showers anymore because they have had numerous complaints of unhappiness with the final results and its too time consuming. Beware of this company's deceitful practices. There are others out there that are willing to do the complete job on the bathroom.

The workers sent to do the job were very embarrassed and apologetic for the treatment we received and were very understanding about our being upset over having to accept a dirty shower in a newly cleaned bathroom.

After the rude treatment we received from the manager we have no interest in using Stanley Steemer in the future and have shared this with Stanley Steemer and all of our friends in the Villages, Florida.

When the technician came out to do the cleaning, despite having a quote, the cost was more due to the fact that they charge double for a bigger room because the square footage is 323 ft.² and if it’s over 300 then you get charge for two rooms. The actual cleaning was fine but the customer service stinks!

We called the Jacksonville Florida office and what a joke they are. Every time you call you get a different answer. It took them 4 days to get it somewhat right for two rooms mild water extraction for two small closets, and the second room they only had to clean. They wanted to charge me $778+ but brought the total down to $551.+ never offered a refund which is what they should have done. I feel we were treated very unfairly. They were called on December 18, 2022, and finished on the 22 of December. Very disheartening! They charged us for two humidifiers and we only had one.

The techs were excellent. listened to me and answered my questions. They even removed stains I had from my puppy. They were pleasant and professional. They came on time I received a message that they were on their way. they were here in 10 minutes.
I would definitely use them again for carpet and grout. The price was fair.

The Stanley Steemer technician arrived, knocked on the door and there was no answer (person at home was working in the rear office and did not hear a knock at the door.) I am the person that called for service. I am at work (off-site) today so, I provided the call taker with an alternate telephone number of the person at home (on-site) to allow them to access our home. The alternate telephone number was not called and the technician left property.

During the rescheduled appointment zero furniture was moved in order to clean underneath it. This has been my worst experience with Stanley Steemer and unfortunately, they have lost this customer because of it.

Today one of your representatives came out to clean an area rug that I have previously had cleaned with your company. The technician was rude and informed me that he could not clean this type of rug. even though it has a professionally cleaning tag and has been cleaned multiple times by your company. I called to complain with no avail the response was if he said it it's probably true. Which was an insult to me. I'd like someone to respond to the issue asap. Thanks

Thomas and Kyle from Fort Wayne were very professional and arrived earlier than I thought (a good thing). Explain what would happen and how long it may take. I would recommend these employees to anyone. Both were also very friendly and clean up after themselves. They both are a true asset to your company.

P. Hayes

Our home remodeling took a bit longer to finish, so I called ahead to check if an extension of our coupons was possible, yes no problem. I called again the day before for the ducts cleaning service and everything looked good, they would honor it, which was of sort a pre-requisite to go ahead with the job.
Guess what it didn't happened, the crew next day refused to honor the arrangement.
I sent them off, period.
Unprofessional and shoddy business practice.
Do not recommend.

This was the worst service I have ever had.
The gal spent over hour talking on her ear buds,
Sat in service truck for over twenty minutes did nothing. Got here 220p and didn’t clean til 335p..
Then when she started she banged her equipment into
My log walls, water on my wood floor, wouldn’t give me a receipt or her name. Didn’t put spot remover on one little spot, broke my plastic heater vent, I am so disgusted. I have used this company over 20 years and never had employee act like she did.

Stanley Steemer arrived on time and did a fantastic job! The two gentlemen who did the work were very professional and friendly. My carpet is 6 years old and looks like new. I am very pleased and I highly recommend them.

My 74 yr old mother made an appt 2 months in advance, was quoted a price. When service ppl got there they ignored her quote, told her she would need extras. She told them she had a quote from customer service. The guy said he NEVER talked to customer service, didn’t even know who they were. From the time he walked in he was pushing for more money and was very passive/aggressive and condescending. My mother was alone, there were two men there. She finally negotiated down the price ( was quoted 700.00 for house) but she did not get two rooms done. Upon completion, my mother began to write a check and he said they do not accept checks. My mother told him that customer service said that she could pay by check or card. Once again, he lit into her with this “ I don’t even know who customer service is, we never deal with them but I’ve been working here (however many years, inject what sounds good to him) and we have never taken checks.” My mother said that’s fine, I’m just telling you what I was told by your company. By this time the atmosphere is chilly. He takes her card payment and with condescension dripping from his voice, tells my geriatric mother to “have a blessed day.” Ya, she was bullied, lied to, condescended, and now tell her to be blessed like it’s the last thing you want for her. I’m appalled and outraged at the treatment my mother received from this company. Needless to say, I will shout from the rooftops to anyone I come across to NEVER USE THIS COMPANY. Because as their own employee said repeatedly, they do not even receive the quote you get when you set your appt. They do not care, they are there to get the most money they can from you, no matter your age or actual need.