YOU CANNOT REGISTER THE TOOL
YOU CANNOT REGISTER THE TOOL. DON'T EVEN TRY TTRIED OVER 20 TIMES, EVEN GOT MY SON TO HELP. HE IS SMARTER THAN ME.
BUT EMAILS FROM STANLEY AND COPY AND PASTE DON'T WORK EITHER.
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YOU CANNOT REGISTER THE TOOL. DON'T EVEN TRY TTRIED OVER 20 TIMES, EVEN GOT MY SON TO HELP. HE IS SMARTER THAN ME.
BUT EMAILS FROM STANLEY AND COPY AND PASTE DON'T WORK EITHER.
The 1/2inch Socket set (Ref 43 89-509) was not to the quality or standard shown on the box photo and failed as the socket was not machined as precisely as the photographs suggested meaning its edges broke off / burred when used on a flanged bolt. In addition whilst initially friendly overall there was poor customer service, cancelling my complaint and requiring information twice despite providing photos and video etc. The product was made in Taiwan and the photographs indicate a far better machined product than found.
My son purchased a combination socket/spanner set for fathers day over 10 years ago. It has been barely used and the other day, the ratchet just popped apart and lost some of the bits (as I would just put it back together right?). I contacted Stanley who claimed that it was fair wear and tear despite the visible gears not even having a shine on them. They wouldnt supply me with a diagram so I could fix it myself (you need to see a blow up)
This is not a real australian company and the "warranty" is no better than the 12 month ACL. Dont waste your time...just buy a reasonable Chinese copy as they are likely made in the same factory.
I have Intertool stuff still going strong 40 years later...else buy MADE in Germany...they actually make lifetime tools that I have never had to worry about...wow the pliers :-)
Vote with your wallet.
These tools are ok but its the dishonesty/principle...like a used car salesperson trying to get something fair.
Marked as 8M, but the shaft broke when measuring just over 6M.
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