Starbucks Reviews 3,338

Never had a bad experience with Starbucks, would recommend.

I bought a strawberry and coconut drink, and at the counter they gave me a glass with ice and strawberry and coconut flavoring; three-quarters of the glass was filled with ice.

starbucks coffee the best creamy and tasty products

Eggnog chai has been a favorite since I worked for Starbucks in the early 2000"s. They finally bring it back on limited release and have the nerve to use powdered eggnog mix? Gross, cheap and tasted off. Do better!

Every time I visit this particular SB branch I have to ask for more coffee in my diluted, watery drink. I only ever have a small black Americano but it's almost always watery and weak.

This time I had to ask for more coffee but I was also EXTREMELY annoyed and disappointed that the 'toastie' I had ordered was heated in the microwave, so it was basically soggy bread, not toast. I have photos!!

To be charged this much money (SB isn't cheap!) and to be given such substandard food is inexcusable.

Please train your staff to make the food properly.

I intended to buy two $10 gift card for stocking stuffers. I purchased at a supermarket, there were choices from $10 up to $50 or more. When I checked out, I just tapped mjy card and I saw I was charged $80! I immediately said that was not correct jnjd the cashier and her manger said it was too late and sent me to customer service. All I got was an apology and was told that this happens daily and thhat I will need to call Starbucks directly. They could not refund me. When I spoke to the Starbuckes represetaive, she could not help me either and tried to blame the store. The gift asr purposely misleading, (hey say $10 really large black sharpiie and x4 super tiny) THe ard shoud say $40 x4. I feel scammed by Starubucks and I know I ma not the only one.

Broken access to an account. Took my money hostage. It's been in resolution FOR A YEAR!
CS11681936 - Starbucks Customer Service
They aren't returning the money I have in my account.
FRAUD

Gave away my drink for the fourth time! I was standing right there. More training for Fort Worth please.

If I could give them no star review I would. 1st day using your app and it was a complete disaster. I attempted to place an order and your system charged my card three separate times (on my kid's account), yet not a single order was actually processed.

Let me be absolutely clear: your Starbucks stores and employees are wonderful, top tier. However, your customer service based in India was the single worst customer "support" experience I’ve ever had.

Your support team at first denied the charges even existed. Then for nearly an hour, they implied it was fraud or my bank’s fault—only to finally admit they "found" the errors and charges were in fact made on their end. After all of that runaround and 2 plus hours on the phone, they arrogantly told me I have to wait 3–5 days for them to reverse THEIR mistake, with no apology, no responsibility, and according to them, no compensation because, "this issue didn't meet the standard".

I hope they eventually fall apart. I can make better coffee at home. Bring your app and customer "escalation" process (and team) up to the standards of your store employees, because right now? They are a bloated, apathetic, robotic, over confident embarrassment! By the way, your store at Rt 47 and Reed in Huntley, Illinois is AMAZING, a shining example of great service! The young lady that usually works drive-through in afternoon, (and currently in college) is an absolute angel, her people skills are unmatched. Maybe she should run your company!?

Terrible customer service at four season Greensboro NC location. Took 15 minutes to get my coffee and it was wrong. Don't recommend this place at all

I have continually use the same Starbucks and now I'm completely done with them I every time I order a coffee through the app and it gets picked up it's never made right not even right close to right so and I pay for it it's getting really ridiculous and I don't understand how you have one job do your job I'm so annoyed with this company you charge how much and then I get steps like stuff in it tries extra and you can't even do that I spilled tons of coffee wasted it this company is a piece of s***

I use my "red cup" daily, because my local Starbucks is not unionized and not on strike. CEO needs to fire the "Red Cup Rebellion" strikers....

If I could rate lower, I would. I started noticing a few years ago that I would load money onto my Starbucks app, make a purchase that wouldn’t use the entire amount and the next time I would go to order, my app balance would be zero. It started happening every time that I would reload so I stopped. I am certain they got over $1000 before I was smart enough to stop preloading. Then, I received 3 Starbucks cards as gifts so I loaded them onto my app. Guess what? When I went to use them, zero balance. I finally got around to calling to have them look at my account. I reached a person with a really heavy accent who admitted that she was located “off shore” who told me that they only keep records for three months. I asked if I could speak to a supervisor. She told me that it would take a few minutes. When I asked where the supervisor was located she kept responding with, “I don’t have that information”. When I confronted her, she confirmed that they would also be “off shore”. Basically, Starbucks has stolen quite a significant amount of money from me and won’t be held accountable for it. Shame on me for allowing it to go so long. I am going to do my best to never patronize them again, although I love the bacon Gouda and a mango dragonfruit lemonade.

Your customer support SUCKS I have tried numerous times to solve my problem.
All you want to do is change my debit card.

Starbucks needs more sugar-free, diabetic-friendly coffee drinks. We have such a fondness for Starbucks, but once you are over that hill, you can't have it anymore. Plain tea and plain coffee are a little boring and a little too easy to make at home to even bother with Starbucks.

I am a rare customer but ordered two coffees at Leeds Railway Station. Was not asked what size I wanted so was charged for two giant cups which couldn’t finish. Surely the default size should be medium???

Starbucks on Pope ave in Hilton Head in a recent visit we were delighted with how friendly the staff was. Not all locations are like this one. Highly recommend

Twice I was served by a new girl with-in the last month,both times the customer service was terrible .Both times I ordered a simple cold brew, the first time I waited 12 minutes for my order,there was no-one in the store nor at the drive-thru. 2nd time just today I had to wait almost 20 minutes,and the kicker is 6 people that ordered after me were getting served before me.this woman should be fired.Highway 544 myrtle beach at 10am..

Glasgow Buchanan Street store ….my husband witnessed a situation that’s left him and myself reeling. A member of staff seething through her teeth at two street people who apparently go to this shop for some hot soup and a sandwich or some bread. Her annoyance is that they come to the store “every day!”. These gentlemen spoke English and another language. They were friendly and inoffensive. They may be immigrants who, in accordance with legislation are unable to work to earn their living until they are given leave to remain in the UK. Whatever their situation, they are human beings who deserve to be treated with dignity. As a Scot, I am embarrassed and disgusted at the way this Starbucks employee treated these gentlemen. It was a cold wet day and they did no one any harm. Maybe that particular employee should lose her job and see what it feels like to be without income and in need of help, sustenance and the kindness of strangers.

Wanted a frappucino - it was SO SWEET I'm pretty sure half the cup was sugar. Also had a TERRIBLE after taste. Also bought a egg and bacon sandwich, the thing was tiny. Will never buy Starbucks again total rip off!!!!