Perry was on time and the journey was perfect. I was apprehensive about the cost but I am so pleased that I made the decision . I had excellent service for my money. Would definitely use you again.... See more
Company replied
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See what reviewers are saying
5 Star, excellent service. The driver (Perry) was kind, courteous and went above and beyond to ensure my mother was informed about her collection time, comfortable on the journey and safely out of... See more
Company replied
Cars are always modern, spacious and very comfortable. The booking service is efficient and reliable. The service is personalised and friendly. All drivers previously used have been excellent and v... See more
Company replied
I had an excellent journey last September, from Shrewsbury to Northamptonshire. Couldn't fault the driver who texted me shorthy before arriving to ask if I required water for the journey. Now this i... See more
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Company details
Written by the company
We are a local private hire and taxi company based in Shrewsbury, Shropshire. With hand picked drivers and a focus on great customer service and a reliable on-time service it is easy to see why we are the first choice for people that need a taxi within Shrewsbury.
Contact info
11 Curlew Meadows, SY4 2FA, Baschurch, United Kingdom
- 01743353535
- bookings@starcarstravel.co.uk
- www.starcarstravel.co.uk
4.8
Excellent
70 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Prompt and reliable
I’ve been let down in the past with taxi firms in Shrewsbury who are linked with Go Carz and was pleased to speak to a very nice gentleman (can’t remember name) atStar Cars to confirm booking and received email confirming the same. Received text/link to track driver who was waiting promptly to pick me up. Would definitely use again
December 3, 2022
Unprompted review
Reply from Star Cars
Thank you for taking the time to leave a review! We look forward to transporting you again in the future!
Best wishes,
Star Cars
DO NOT USE THIS TAXI FIRM - USE NOW CARS
I requested a quote for two taxis to cover a return journey of less than 5 miles and was quoted £100!! I told Star that I had booked Now Cars who quoted £16.80 for the same 2 trips. Someone from Star then called Now Cars, pretending to be me, and changed my booking. If you want a decent, reputable, taxi firm, call Now Cars on 01743 344344 and speak to Kirsty.
I can see you have Flagged my review, Perry, but have failed to address the fact that one of YOUR EMPLOYEES called Now Cars, PRETENDING TO BE ME, and changed my booking so that my taxi would not arrive as I had booked!!
February 15, 2022
Unprompted review
Reply from Star Cars
Hi
Thank you for your feedback.
The journey requested was for 7 passengers and quoted as one of our executive vehicles which have a minimum charge and booking length. I can see you were quoted £40 for one journey and £60 for another as it was after 10pm. The minimum charge.is for a booking for up to 1 hour and includes 15 miles so that price is correct.
I am glad you managed to arrange an alternative taxi that meets your requirements better.
Best wishes,
Perry
Edited: 16/08/2022 - Hi Nigel - A complaint was made to Shropshire Council and investigated and 'No Further Actioned' as sufficient evidence couldn't be provided to back up your claim above or defamation of my business which is not true regarding contacting 'Now Cars' and changing your booking. I've put a copy of the councils response below. Best regards, Perry
12/07/2022 - 09:20am
Mr Jones
Good morning.
I wanted to confirm receipt of your written response – thank you for taking the time to provide this, it has been very helpful.
I have taken into consideration the response provided to me by the complainant, the available evidence and also the account that you have provided to me and am satisfied that a decision can be reached to resolve this complaint. Firstly I would like to thank you for taking the time to put your detailed response together and for engaging with us positively - based on the account that you have provided, I am satisfied that the complaint can be closed with no further action.
Where no further action is being taken, I would like to advise you that the complaint will remain recorded on our system as per policy, along with your response - I will now be updating our record to the above effect and closing the complaint.
Should you require anything further, please do not hesitate to contact me.
Kind regards
Dan Kendall-Smith
Public Protection Officer – Specialist: Compliance and Enforcement
Transactional Management and Licensing Team
Business and Consumer Protection Service
Homes & Communities
Place Directorate
( 0345 678 9026 ( (MOBILE)
* licensing@shropshire.gov.uk | : www.shropshire.gov.uk
+ Shropshire Council |Shirehall |Abbey Foregate |Shrewsbury | Shropshire | SY2 6ND
Corporate Booking
I recently used Star Cars for a corporate event. I found them helpful and easy to deal with. Perry's prompt responses by email were really useful. The drivers made sure all of our guests had a safe journey back to the hotel from the venue. Thank you, will use again
October 26, 2021
Unprompted review
Reply from Star Cars
Thank you for taking the time to leave a review! We look forward to transporting you again in the future!
Best wishes,
Star Cars
My first trip since Covid
An excellent experience. I was impressed by the cars which were pristine and comfortable. The outward and return journeys were both smooth and both Perry and Sam were courteous and put me at my ease. I would definitely use Star taxis again as my firm of choice.
August 15, 2021
Unprompted review
Reply from Star Cars
Thank you for taking the time to leave a review! We look forward to transporting you again in the future!
Best wishes,
Star Cars
Superb service
Superb service, lovely driver and on time - thank you from someone who has always been very sceptical about taxis - would definitely use you again thank you so much
May 15, 2021
Unprompted review
Reply from Star Cars
Thank you for taking the time to leave a review! We look forward to transporting you again in the future!
Best wishes,
Star Cars
Christmas Day taxi service
I booked a taxi return for my elderly mother on Christmas Day with Star Cars. Excellent reliable service. The driver was helpful friendly and courteous, and even had a Christmas gift for my mother from the company. A nice thought. We would definitely recommend.
December 28, 2020
Unprompted review
Reply from Star Cars
Thank you Tracey for the review - it was lovely to take your Mum home! We hope to see you again if you ever need a local taxi or a longer distance journey! Best regards, Deanna
Easily the best service i have received…
Easily the best service i have received from a taxi company. Last year me and my partner and daughter went away, the service was 5*. Nothing is too much for them. Thats why when i planned to take my daughter alton towers this year it had to be star cars and when i explained it was for my daughter bday they was offering to put balloons and drinks in the car and asked my daughters fav music these little gestures will make my daughter very happy thank you so much star cars amazing service again 😁
October 26, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
Excellent service by Star Cars for our anniversary and surprise proposal
Excellent service by Star Cars. I organised a surprise anniversary dinner for my partner. We were able to have a Mercedes S Class. Such a beautiful and comfortable car inside and out. Loved the privacy glass and rear recliner leather seats. Ian the driver was professional and arranged my ladies favourite chocolates as a gift. We had a great experience.
September 21, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
I would recommend star cars 100%
Very friendly and professional.
Nice clean cars.
September 6, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
On time with excellent driver and…
On time with excellent driver and travel home
March 30, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
Brilliant service
March 13, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
Very good professional service.
February 23, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
First class Curtis service on time &…
First class Curtis service on time & reasonably priced
February 7, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
Excellent
Driver text to say he was waiting outside, on time, nice Mercedes and very good friendly, safe driver, all very good and would highly recommend using them. Thanks
February 6, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
Excellent
Excellent customer service from start to finish.
Highly recommend 👍
February 4, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
The best and most reliable Airport…
The best and most reliable Airport Transfer company in Shrewsbury
Always punctual, clean cars and well presented and polite drivers
Keep it up !!
January 22, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! We hope to see you again soon! Best regards - Star Cars Travel Ltd
Friendly and reliable service as always
January 6, 2020
Unprompted review
Reply from Star Cars
Thank you for your valued custom! Best regards, Deanna
Excellent service
Unfortunately I have had to cancel my planned trip for December but I have used this company before and they have always given me a service that cannot be faulted. I will always use Star Cars Travel for all future journeys.
November 10, 2019
Unprompted review
Reply from Star Cars
Thank you for your review - we hope to see you again soon! Best regards, Deanna
Fantastic service
Fantastic service, no hassel turned up with plenty of time and was waiting for us when we landed. Definitely recommend using them and will be using you in the future thanks
September 12, 2019
Unprompted review
Reply from Star Cars
Thank you Darren, we hope you had a nice honeymoon!
We look forward to seeing you again soon!
Best regards,
Deanna
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