StarHub Reviews 391

Read your bills carefully and line by line. They tend to overcharge and bill you for the wrong items. Every months I have to read line by line and call in customer service to confirm and rectify. It happened to me many times already and they had overcharged me hundreds of dollars. The customer agent will apologise and waive the overcharged items but then a few months later the same shit will happen again. Don’t just trust you see and pay blindly.

Most terrible line ever, their internet service really bad.their data plan prices expensive but their coverage really cheap.i dont know the starhub hiring some fake cert employees or what .even for this short review i have to spend more than 10minute, imagine how suck their internet service.

I've had many Sims in many countries and I'm not exaggerating when I say it must easily be 80 different Sims in over 100 countries. This is almost the worst speeds I've ever experienced. Malawi was faster! Much faster. I'm not sure I've had data speeds this bad since 2011. Support say the SIM isn't registered which is surprising since I registered it and it's working....barely working. I've consistently had less than 1Mb/sec downloads for the entire week. Avoid them if you can. Luckily it was cheap.

StarHub service and technical team really HORRIBLE!! They deduct my payment on the 5th Oct 2025 which i realise i forgot to update my credit card for payment. I did it immediately once I receive the message. And my payment is on Pending on my bank statement on 6th Oct 2025! STARHUB CUT OF MY LINE Immediately on 7th Oct 2025! This is so TERRIBLE!! I call the customer service in the morning 8am telling them I have deduction on my credit and i even top up money in the mobile app! Why they still cut of my mobile line, without even sending me sms or email!! I never even have late payment or never pay my bills!! Is this the way StarHub treat their Customer!! And I still have to wait till tomorrow 8 Oct 2025 at 4pm their technical team to solve my problem!! Such a big company!! No one working at the techinal team to even solve one small problem to revise back the line!! And I’m not contactable till dont know when!!! VERY DISAPPOINTED WITH STARHUB!!

StarHub is trash. Poor customer support.

Day 1 of service: trooper brings a faulty box
Day 2: new box installed. Can’t create a StarHub id with my email. Contacted support and their technical team and they gave superficial answers that weren’t helpful. Referred to another technical team for a call back.
Day 4: did not call me back during the allotted hour. I had to WhatsApp them. Support said they are still looking into the issue and will call me back the next hour. Still waiting…

STARHUB just placed a bogus charge of 3 international roaming charges on my bill amounting to $60. As I am in the USA, I contacted them via the chatline. Not only are the "live agents" ineffective, they are down-right disrespectful of customer's time. The total chat took more than 1 hour with the chats continually being dropped. They waste your time by pointing to the obvious, You would think that a large corporation like STARHUB would not try to cheat their customers on a bogus charge and would waiver the charge which is clearly a mistaken charge.
With the many providers available at much cheaper rates, I strongly recommend to look elsewhere , especially as customer service is non-existent in Starhub.

The online division renewal of the tv/internet combo is a scam. They claimed that I did not choose the wifi router that was on offer (when I could not choose it, unless I chose 2).
After repeated email exchanges and calls, they claimed that their promotion required me to select the router, and thus voided my claim for the free router.
Deceptive advertising and predatory practices by faceless employees.
Also, the Starhub customer service store at Paragon claimed to have submitted my complaint, but on later checks, the complaint was not submitted.

I had a very disappointing experience with StarHub. I signed up for a mobile + data plan 2 years ago, which ended in July 2025. However, even after the contract ended, I was still charged the same high plan fees for the next 2 months.
When I contacted customer support to clarify, the service was terrible—the staff couldn’t even explain what was going on. I then went to the store directly, only to be told that once the contract ends, it’s the customer’s responsibility to go down and change the plan. Otherwise, they continue charging the same old rate, which is almost 3 times higher than a normal SIM-only plan.
This is extremely unfair. At the very least, StarHub should notify customers when their contract ends and remind them to change the plan. I receive plenty of promotional SMS messages about offers and deals, yet not a single message about my contract expiring.
Very poor transparency and customer service, very disappointing.

Recontract my Starhub broadband and new modem was installed. However during installation , technician was not able to configure existing wi-fi router to work with the new modem. He checked the signal strength at bedrooms and concluded coverage is good without the Nokia Wi Fi mesh . When requested to configure , he mentioned it’s the responsibility of owner and instructed how to download the Nokia app. Thereafter he left the premise and mentioned there will be no signature required by customer for the work order though wanted to indicate incomplete work.
Called Starhub later on customer hotline and finally they agreed to send someone next day to configure the wi-fi mesh but chargeable for labour and transport . Only after negotiation for almost 10mins plus holding on line while rep to speak to his supervisor , the extra charge was waived . To add to the frustration , Starhub follow up by sending 1st installation completed work order through email , with forged signature by the technician.
Only relieve was the following day technician finally configure the mesh routers after almost one and half hour work .

Starhub is the worst telco. The staff like to hide things and lead customers with confusion. This is how they make money especially when early termination due to the misleading information and hiding the truth

Very bad customer service. Installed 3Gbps broadband last week, but they never performed speed check during installation. The speed was to be ~300Mbps on both upload & download links. Reported the issue back to them, but they kept asking me to send me the snapshots although I did so for 2 times already. Was promised to escalate the issue within 3-6 hours and call me back the next day. But they never did. I called them back, but they said they can only give me a call back again after 3 days due to all slots are full booked, even though I found that it's mainly due to router (as I could get ~900Mbps by connecting directly to it - although could not get close to 3Gbps). Until now, the issue has still not yet resolved.

I recently recontracted to star plan to my existing number with 5G SIM card. The star plan was activated almost immediately but there was an error message for the SIM card delivery schedule. I called the hotline for help and they say I’ve to reschedule a delivery date but there wasn’t any page for me to do a rescheduling. I called again and they scheduled for “someone” to call me to resolve the issue. StarHub called two days later and tell me they will get the backend staff to call me another 3 days later without resolution. I am so disappointed with the service they provided even with something so simple by scheduling for a delivery. I’m a StarHub user for 20 yrs. And with such experience, after my current contract, I’m going to switch to other provider.

I was a loyal customer of Starhub for more than 10 years. I tried to cancel my postpaid mobile service because I’m temporarily leaving Singapore. Meanwhile, the customer service agent promised that he will process the refund after my last billing cycle settle.

However, I aware that there’s no refund return to my bank account after 11 business days. I immediate call to check. The CS agent informed me, she email a refund form to me. After I fill-up, revert to them.

I followed up with them after 2 days. Unexpectedly, another CS agent told me they can’t see the email if the customer reply by email. I was wondering why the previous agent does not let me know???

Shameless!!! They made me feel like the CS agents follow a script and does not escalate my problem.

After above incident. The CS agent use the same method to reply me via phone call. Below is their dirty practices.
•Not our department in charge, please send the refund form to relevant department.
•After I submitted it on their official website. The CS push responsible- didn’t receive the form
•I tried second times. Finally, the CS agent received it. And promise will refund to me within 11 business days.
•After few days, I called to check. The CS agent give other excuses. The CS suggest me change the refund method, from Credit Card to GIRO. Asked me to revise. I beg them refund to me asap. Since, it has been 1 month. But the agent refuse to help, and highlight that need to follow the S.O.P which is 11 business day.
•I’ve no choice because must follow their instruction! After few days, I call to check, the CS agent confirm has received the form in GIRO bank information.
•Last, I called to check again. The CS(Rekha) answer difference again!!! She said my form still under Credit Card information. So, she take down all my GIRO bank information. She said will submit it to the finance team. (11 business days for the refund)

Based on my experience, honestly, I suggest you guys use another telco service provider. Starhub’s customer service don’t even care what customer concern about(with useless resolution) Their service is completely awful. Stay away from Starhub!

just get singtel. starhub's download speed feels like 2000s wifi in 2025. starhub also always gives consistent packet loss in video games.

Stay away from these scam artists! Their mobile phone customer agents and back end staff have zero oversight or control. Wasted two weeks of our time on a corporate connection just for the contract terms to be breached even after signing up. We are a new business in Singapore and the government need to take these cases seriously as they tarnish the business-friendly image of this country.

The bad service at starhub as the customer service and account department too. Both dept has given different information. They do not know their products knowledge. Poor service! Changing othe provider

After upgrading my broadband from 1Gb to 3Gb, my Wi-Fi download speed unexpectedly decreased from 220Mbps to just 9Mbps, which is frustrating. While customer service is available 24/7, reaching technical support is difficult. I missed one callback and had to wait two more days in the queue for help. Also, the onhold music is excessively loud, which is annoying, and the volume fluctuates when the agent returns to the call.

Starhub is a company with practices that are stuck 20 years ago. Still up with all those dirty tricks and anti-consumer practices. PSA for all who are considering starhub broadband, after your contract expires, starhub will continue charging you every month. There is no way to cancel your subscription online or the app, and your have to schedule an appointment for pick up of the modem, likely at least 2 weeks from when you dial in to customer services and go through a lengthy process of requesting for termination. Or you bring rhe equipment down physically to one of their 4 shops. If you've thrown away or lost the modem after switching, lucky you, they will charge you for it. From what I understand there is also a termination charge to top it all off. Welcome to the 70s with Starhub.