Start-2-DriveReviews 

44
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Jus passed my class one 4days ago on my first attempt,many thanks to Elias he was brilliant from start to finish and the services i received was the best above the rest, keep the fire burning 🔥 .

Rated 5 out of 5 stars

After thinking I would never drive, I was proven wrong. After choosing Rumen at Start 2 drive I had made the best decision. Throughout learning to drive, Rumen made the experience fun, enga... See more

Rated 5 out of 5 stars

Paul revolutionised driving for me. He is calm, patient and puts you at ease, which helped me to pass first time. He went out of his way to support me with extra lessons, which at times were later tha... See more

Rated 5 out of 5 stars

I done a semi intensive course with Paul. Our lessons were 4hours and that worked really well as meant we could drive further away and I got to experience different areas and different roads which re... See more

Company details

  1. Education & Training

Information provided by various external sources

Automatic Driving Instructor in Gravesend offering Automatic lessons, Intensive courses and Pass Plus, Motorway and refreshers. Start-2-Drive also provide Instructor training from £1299.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

44 reviews

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4.5

All reviews

(44)

3 reviews in the last 12 months

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Rated 5 out of 5 stars

I came to Start2Drive towards the back…

I came to Start2Drive towards the back end of my learner driving journey, having had an unpleasant experience with a previous instructor - my confidence was pretty low and I felt like I would never get test ready. At the off Paul was amazing, we spent some time having an open and honest chat about how I feel when driving, because I do have sensory overload moments and how we can work together to get through this. Paul's ability to teach a diverse mix of pupils, understanding that not one student is the same, is what sets him apart. He understands additional needs and adapts his style of learning accordingly.

He was calm at all times, constructive with feedback and listened when I said I didn't understand something on the road - never made me feel silly for giving my perception on how I came to make a decision that wasn't quite road right.

Thanks to Paul I passed in Gillingham with 1 minor - I have been on Cloud 9 since and I know he was so happy for me too. I can't thank him enough and highly recommended anyone to him.

July 7, 2023
Unprompted review
Rated 5 out of 5 stars

After 70+ hours of driving lessons and…

After 70+ hours of driving lessons and 4 failed attempts, I reached out to Paul to help me. My confidence was shattered, but Paul reassured me, identified and tweaked a few things to make me believe that I can be a good driver.

Moreover, Paul maintains a very high standard, with attention to detail. I would definitely recommend Paul as an instructor. I wish I had found him sooner.

May 29, 2023
Unprompted review
Rated 1 out of 5 stars

Do not use this company, you may lose money and time!

Do not use this company, if you’re looking to pass your driving test. They are scammers especially Paul, stay well clear! Don’t be fooled by the 4-5 star reviews as Paul almost immediately will ask you - the learner (after 1-2 lessons to leave him a review) fully knowing that you will feel obliged to give a good review as you want to pass and not upset him as your instructor. That alone tells you about the kind of company this is, what service company will request that you leave a review prior to even completing the experience that they provide you!

Paul will very cleverly prolong you passing your practical test by delaying test dates, doing mock tests with the learner and making you feel your not ready to do your test, regularly informing you that you are making ‘serious mistakes’ which he will say will make you fail your practical test. Paul will regularly be late (always full off excuses) and sometimes drop you off 10-15 mins early almost taking back 30mins off your lessons making him more money per hour. Paul will also use your lessons to run his personal own errands, like go to the car garage to repair his car, pick up his dog from the vet, then says I’ll make the time up to you but never will. It’s is so unprofessional to even consider doing this to someone who pays you for your time. Paul cancelled my practical test this week, because he decided to take on a learner for an intensive course and wanted to start the same time/day my practical test was, because he prioritised the intensive course as he puts money first. Paul did not show up on my test day and never even informed me he was not coming, I later found out about the other learner after I complained, I lost all associated fees because my driving instructor Paul, who only thinks of himself and what best suits him financially. I’ve been booking two lessons a week with Paul for 9 months and paid him £2,880 since I started and he treats me like this because someone pays him £1,500 upfront for an intensive course, Paul has no loyalty to his learners and is nothing but a fraud scamming vulnerable learners for all the money they have.

Paul has been doing this role for many years, therefore knows how to manipulate learners by way of emotions and sometimes putting fear into the learner so he can continue booking you for lessons even if you feel it’s time. The sole reason for this is so he can continue to keep experienced learners booking lessons and make a much money from you a possible as he does not like teaching ‘new learners’ as it’s too much work for him. He prefers learners from other driving schools so he can just pick up from where the other instructor left off. Paul holds on many practical tests dates in all his learners names but will manipulate the DVSA system and swap the tests dates for ‘priority learners’ that pay him extra money for sooner test dates or use the test date to sway a learner into doing a intensive course (like if they’re desperate to pass or had a bad experience with a previous driving instructor). He moved my April 2023 practical test to June without informing me, then never showed up for my June test but later moved this test date to November 2023, so he could keep me taking lessons for another 5 months even though we both knew I was ready to take the test in April.

This company is unprofessional, run like a circus because it’s an independent driving school they think they can do what they like as they have no management to answer to and will take your money and in some cases wave you bye if you even question anything that seems odd or they don’t like with no refund options. You have been warned use the known brands AA, Red, etc at least their instructors are accountable to someone for their actions and don’t need to hold on to the learners forever ever! I have prove of all the above and text messages from Paul to confirm all of this. Friends and family are shocked by reading his messages and I am now taking legal action against Paul and his misleading, fraudulent company. I just hope that I can prevent this happening to anyone else because I’ve lost almost £3,000 and 9 months of my time too.

June 16, 2023
Unprompted review
Start-2-Drive logo

Reply from Start-2-Drive

First of all thank you for your review, we welcome both positive and constructive negative reviews in an effort to improve ourselves where we feel the comments are justified.
First of all let’s be clear that you were not our client, but the parent of a client- you’ve not made that quite clear. Most of what you have said is complete fabrication.
This unfair review is in response to you telling your daughter to find an earlier test date after failing her test the week or so before:
Test failed 6th June
We immediately booked a test as soon as we could on the 11th June (out of our funds)
On Friday 16th June your daughter messaged me to say on your instructio, booked a test following Tuesday 20th.
I messaged your daughter requesting to pay the test fee and also messaged you to say this:
Thank you for the payment to cover the time on Tuesday, there is still the £62 that is for the DVSA test fee we’ve already paid.
I am a little upset that @#£&%@#£ took it upon herself to change the test date to a date so close within the DVSA non refundable time of 3 working days, and that I wasn’t available for the test (though I had made efforts to move things around.)
Unfortunately other things did go on and there were several messages back and forth, where you said we came across and negative and unprofessional and you basically didn’t care about anything other than your daughter and entitled to be prioritised above all else.
This was a great shame as we were genuinely going to try and accommodate until we felt we could no longer help due to 1. being involved in a collision and 2. that the tensions created made it impossible.

We are very rarely late, when we are, this is down to traffic conditions and we always make this time up. Totaldrive the system we use will quite clearly timestamp when we arrive, we were almost every lesson left waiting in the car for 10 minutes after our start time, despite us arriving early. Lessons were not finished early at all.
We do encourage our customers to leave a review after a few lessons, but we also ask that they also update reviews later in the process and at the end.

Your daughter started lessons in October with approx 50 hrs, the national average is 65 hours, you’ve paid nearer to £2000.
With regards to the way we work in regards to tests. We do use our clients details to book a test as soon as they pass theory. We then move these tests around as and when we feel a client is ready- nothing more, priority is given to those that are ready. No extra money is charged for this. This is done not to manipulate the DVSA system but to provide a free service to current clients that are ready.
We did not cancel your daughters test, you just did not ask if it was ok to book a test so near, 2 working days notice is just not acceptable.

We are prepared to offer an olive branch to your daughter, as we do have a test available for early July, though we are only prepared to offer this service directly to your daughter with no further contact with yourself as this has proved to be toxic.

We truly wish your daughter the best of luck with her driving.

Rated 5 out of 5 stars

Very good experience

Would highly recommend Rumen, very good lessons and u learn very quickly. Made me feel very comfortable and guided me to finally passing my driving test.

May 24, 2022
Unprompted review
Rated 5 out of 5 stars

The best instructor

Would 100% recommend Paul from Start2Drive. After 3 previous driving instructors I found Paul and he is by far the best. Paul helped to build my confidence and made me feel so at ease. With the amazing help from Paul I was able to pass my driving test 1st time with only 1fault. I couldn’t thank Paul enough he is absolutely incredible

October 24, 2021
Unprompted review
Rated 5 out of 5 stars

Highly recommend Start 2 Drive and Paul and Paul…

Highly recommend Start 2 Drive and Paul as an instructor! Paul helped me to pass my test first time with zero faults in just 6 weeks after some driving experience many years ago! Being 8 months pregnant I was very worried it would be a stressful experience and I wouldn't be able to pass my test before my baby was here but Paul was very encouraging and made the whole experience relaxed and enjoyable making sure every lesson I felt comfortable and confident in my driving abilities. Would not hesitate to recommend Start 2 Drive and Paul to anyone in the future.

October 2, 2020
Unprompted review
Rated 5 out of 5 stars

Amazing instructor!!!

Paul was an excellent instructor and helped me pass my test with 0 faults! Super knowledgable and professional, and also great to chat to, highly recommend!!

September 21, 2020
Unprompted review
Start-2-Drive logo

Reply from Start-2-Drive

An absolute pleasure, you put the hard work in and reaped the reward!
Stay safe and the best of luck with your driving

Rated 5 out of 5 stars

Thank you very much

If you are looking for a good driving instructor, I would highly recommend learning with Rumen and Paul. They are so calm and very reassuring even when you make mistakes. Their techniques of teaching especially the manoeuvres are so good. Thank you for helping me pass my practical driving test within the space of two months after abandoning it for so many years.

November 7, 2019
Unprompted review
Rated 5 out of 5 stars

👍first driving lesson with Paul

I had my first driving lesson today with Paul.
He is very calm and has a way of teaching that is unlike the other instructors I have used in the past. He explains things in a way that makes you say in your head ‘oh yeah’.
I look forward to continuing to learn to drive with Paul and already have confidence that he will help me to pass before my target date.
Thanks and highly recommended

April 9, 2019
Unprompted review
Rated 5 out of 5 stars

Paul is an amazing driving instructor

Paul is an amazing driving instructor. Always calm and patient and sometimes fun too. Very supportive. Thanks to you I passed my test today and I build my confidence in driving. Would recommend him to everyone who wishes to learn to drive.

January 25, 2019
Unprompted review
Rated 5 out of 5 stars

Paul was amazing

Paul was amazing. Very patient and honest. Taught me everything I needed to pass my test in the minimal amount of time.
He is the best. Thank you

July 25, 2018
Unprompted review
Rated 5 out of 5 stars

Paul is a very good instructor makes…

Paul is a very good instructor makes you feel comfortable and relaxed when driving and is very understanding when you make mistakes and in courage’s you to do better and takes you different places when driving to get you use to going different places and to get you use to dealing with different situations.

February 16, 2018
Unprompted review
Rated 5 out of 5 stars

A great instructor

Paul is a great instructor, I use to have driving lessons before with other driving schools never enjoyed my driving lessons since, I found Paul he has taught me a lot an I’m quite confident in driving now I enjoy driving he makes driving so easy to learn at first I use to be nervous now I’m not I can’t wait to pass my test he is so helpful an understanding. I would recommend him to anyone he’s a top guy.

February 2, 2018
Unprompted review

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