After a few initial problems, Cassidy was assigned to help us move our two cats from Philadelphia to England. We ran into some paperwork problems and she was super responsive and helpful in making su... See more
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Every step of the way we were met with kindness, expertise, and clarity - we were very anxious about the process of shipping our border terrier, Harry, from NC to Hawaii. We are so grateful for Ryan a... See more
I was very nervous when I knew my dog had to fly and came upon Starwood and they were the best decision for our dog's move! Ryan was always great at communicating with us, lifted a lot of logistical b... See more
From the day I requested a quote, the Starwood team was friendly, responsive, and accommodating. They were clearly knowledgeable and really helped me feel comfortable putting my cat in their hands. Wh... See more
Company details
Written by the company
Starwood Pet Travel is a global pet relocation company specializing in safe, compliant, end-to-end international pet travel for families who are relocating their pets.
Contact info
United States
- www.starwoodpet.com
Do not trust them
I was promised things they then couldn't provide (after they had my deposit, of course).
I paid $4000 for my cat's 2 day trip to become a 5 day trip, and had to travel 6 hours to Scotland to get them through customs myself, a service I paid for.
My cats were sent without their paperwork. Instead of dealing with it, they said they sent the paper and what KLM did is out of their control.
I sorted out paperwork and got my cats home, but they have not acknowledged the expenses I incurred after already paying for services not delivered.
They lied to me numerous times, and my cats were in their hands for 4 days and I got one update. DO NOT TRUST. THEY LIE ABOUT THEIR RELATIONSHIPS ABROAD AND WILL LEAVE YOU IN THE LURCH IN A SECOND. THEY OWE ME AN APOLOGY, AND THOUSANDS OF DOLLARS.
July 2, 2022
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