Staycation Breaks Reviews 342

The booking was cancelled due to “health and safety reasons” on the day of arrival and I had to change locations meaning we could only stay until the Saturday instead of the Sunday and said I could not get a refund which was very disappointing. The place itself was great though I will say if it wasn’t for all the issues.

Stop taking things from other lodges replace and repair otherwise its just going to the dumps

I liked that there was a hottube. Down side there was nothing in site or close by for kids to do. The shop (onsite) was empty.

If I could rate this company 0 stars I would. Do not use this company too book yourself a break you will be left disappointed on all counts. Unclean lodges, no keys left for lodges, terrible customer service.

Not at all impressed with this company and wouldn't use again!
Due to stay at applegrove park and had our booking cancelled on us 24hr before we were due to arrive due to 'health and safety reasons on site', i understand that unexpected problems sometimes crop up but after reading reviews on here the exact same happened to someone a month ago so would seem this is a regular thing!! As this was the day before good Friday we were unable to find alternative accommodation as everywhere was understandably already booked up. My 8 year old son had been looking forward to this trip for months and is now extremely upset and disappointed that we won't be going. I would not recommend using this company as there's a strong chance your trip will get cancelled last minute!

My daughter & her partner stopped on the woodland lodges on Valentine’s Day for the weekend.They arrived in the evening to a lodge without a hot tub it had no essentials like toilet paper,My daughter booked and paid for lodge with with a hot tub.The next morning she contacted staycation via email as they wasn’t answering any of her calls she was told by email she would get £50 back to her by the end of February but she still yet to receive this £50 and now we’re in the 3rd week of March,they are ignoring her emails and no one answers the phone when she calls,Very unhappy customer feel like my daughter has been scammed by this company!

Very poor company avoid at all costs. Cancelled holiday last minute no reason and no refund given. Can't get hold of anyone, emails and phone calls ignored.

Due to stay at applegrove country park, lodge acorn 12. Booked for our wedding anniversary months ago, paid in full. Email arrived on 17th march (booking was for 20th march) cancelling booking "due to health and safety issues" so no real explanation. They don't respond to any emails. When you call the contact number it says "no agent available" and hangs up. On the odd time you can get through, you get girls telling you they are "admin" or "call handlers" and that they can't help, the only way to speak with anyone is via email. Avoid this company like the plague. I have all of the emails, call logs and booking confirmations to back up everything I have said here.

Had the best stay host and pub staff amazing food was lovley

Reason for booking was mainly hot tub, the first night it went really cold really quick but due to colder weather you expect a decline in heat. We left it for the night to heat back up in the morning still not hot it wasn’t even slightly warm. We checked we had set it correctly then rang the numbers on welcome pack none worked we went to the on sight pub to look for reception and got advised no reception we managed to get a number for help of the booking agent we used. Finally got through to a maintenance man who advised us the lodge we was staying at was a known issue with the hot tub and been broke for months he was busy and would try to get out to us but all we could do was fill it up with hot water but the hot water did not get hot enough also the heating would then stop due to all use going to filling hot tub up and the jets and lights did not even work. It took me a while to get any contact information for customer service to advise them of the situation I also managed to find stay cation reviews to which 5 months ago was a review about our lodge 17 not having a working hot tub and got told to do the same as us absolutely would not recommend we got offered a 50.00 goodwill gesture but theys still no fix to the hot tub other cabins were working it is a lovely site we have stopped before but never again after the bad experience the cabins are now getting worn down which is expected but in need of maintenance things broke things worn tv would not work and no WiFi either which wasn’t really an issue for us but still all theses things advertised as a luxury cabin should be what is advertised.

The mini complex was lovely , the main large lodge was beautiful we thoroughly enjoyed our stay , the only thing I can pull them up on was it's a bit slippery on the decking on the small lodge near the hot tub , my son hurt his back when he slipped , he didn't fall but twisted his back trying not to fall when he slipped , and the light fittings in main lodge had dust webs on , and a drain smell in one of the smaller lodges , but I would stay again it didn't spoil our stay

Fabulous little lodge fully equipped with everything you need
Site manger helpful
Only 1 thing is when in the hot tub the wind really does blow thru the open windows would do with curtains or smaller window holes

This company is dodgy! Do not waste your money. You wont get what you paid for you'll be ignored and money stolen from you. The reps on fb are useless the staff on site are rude woodlakes in king Lynn is old dated and not safe

STAY DATES 23/12/25 to 27/12/25
I give ZERO stars.
Very Dirty lodge, broken furniture, doors not staying shut or being able to lock for privacy, blinds broken to bits giving no privacy in bathroom, shower tray broken with a hole in it so unable to use, radiators not working so freezing in bathroom, hob ring plate had melted so badly that it was burning in parts and seeping gas out from the unlit parts so unable to use that, dishwasher faulty and didn't work, mattresses on all beds not fit for purpose and unable to sleep on them due to the springs poking through - told to report issues to the pub who said they couldn't help as its the Christmas period, gas safety certificate stuck to the boiler front dated 2023, hot tub un even with water covering LED panel so gone rusty and stopped lights working and intermittent bubbles, view from the hot tub was rubbish strewn all over the open fence from previous users. I could go on and on.
This was sold as a fully equipped, LUXURY lodge of which, it didn't even come close too.
This company has lodges at Dunsten Fen in Lincolnshire where at least 4 lodges all burnt down one after the other….. Liv retreats have not learnt from this devastation and continue to sell their lodges with gas safety issues such as the dangerous hobs.. utterly disgraceful.
The worst thing is that this awful company actually knew about all the issues i have raised because previous occupants had complained as well …. Months and months ago. This company chose to ignore those complaints and do absolutely nothing to ensure the comfort and safety of its customers…. Utter, utter disgrace.
How dare they take peoples hard earned money by promising luxury, fully equipped lodges and restful, relaxing breaks … but giving below standard, dirty, un working appliances, not fit for purpose lodges with a rubbish strewn view to top it all off.
I am now in the process of taking the matter to Trading Standards as this company is ripping people off and need stopping before more devastation is caused to innocent people.

PLEASE DO NOT USE THIS COMPANY - YOU ARE RISKING YOUR LIFE IF YOU DO.

Liv Retreats will of course reply to this review and state it as untrue. They will try to say its our own fault for staying the duration … we had no choice but to stay as had nowhere else to go to as a family of 7 which included 3 children.
The truth is in all the previous bad reviews you can read for yourself on Trust Pilot. Those who gave positive reviews were just simply lucky - i am warning future customers of the real issues because you will not get your money back. They may offer an insulting max refund of £100 as they did with me …. Utter disgrace.

I URGE EVERYONE WHO HAS LEFT NEGATIVE FEEDBACK TO CONTACT TRADING STANDARDS BECAUSE THIS COMPANY IS IN BREECH OF THE SUPPLY OF GOODS AND SERVICES ACT 1982 (UK).

Very poor maintenance.
Promised a Christmas tree, didn’t arrive until day 2.
Hot tub was not ready.
Various lights not working.
Leaks inside the cabin.
Bed had lots of missing slats.
Booked a 3 bed, could only use 2 bedrooms as the 3rd room had no bedding.

The pre sale communication was excellent. But post booking, no one has responded. It’s a shame, kings lynn retreat is fantastic.
This one, is a very poor reflection of liv retreats. And now. The post booking care is also extremely poor.

The stars are purely for the representative who we booked through as she couldn't help enough and for that we are appreciative.

We arrived to a broken boiler no heating or hotwater. With 1 child 1 baby and an immune compromised adult. That was fixed and we started to unpack, settle in.

The main radiator in the room didn't work, the kitchen blind was greasy and broken kept falling down. Paid for a travel cot but it wasn't there had to ask for it. They brought that and a highchair didn't use either as they weren't in the best of conditions. Radiator and blind fixed. Fridge was full of ice had to get some of it out to be able to close the draw/door. Listing said smart TV, it was a basic freeview. Used the bath as the shower was full of cobwebs and dead flys. The water for the bath was luke warm. The lodge was cold even with the boiler repaired and an oil radiator in the bedroom.

I wouldn't use this company again as they clearly do not keep on top of cleanliness or maintenance.

Very basic cutlery and glasses just about managed. Decides to eat out at the local pubs which were beautiful indeed.

Stayed at no 39 Applegrove. Lovely lodge, spacious, very clean.. hot tub was also clean & hot.
Only reason didn’t score 5 stars was no wine glasses or frying pan & only 1/2 roll of loo paper left for a 3 night stay

Visited Barbie lodge- not as in pics- 1st issue on arrival contacted Samantha who then said contact reception- useless- bugs everywhere- bathroom like a prison cell- not Barbie themed. Mould and dirt everywhere - tv wires dancing down everywhere. Kitchen unit board fell onto my foot- freezer was all mouldy!
Unsafe for children and a health hazard.
On-site the so called farm consisted of 2 animals and pool was disgusting and tiny.
Have photos but wont let me upload on here.

Booked with this company by mistake as the venue sounded similar to the one I actually wanted to book. Realised my mistake and emailed them literally straight away. I know everyone has terms and conditions, but would have been nice to have a bit of understanding in this situation. Needless to say they wouldn't refund my £50 deposit, so free money for them.

The staff at The Hideaway were absolutely fantastic from the minute we arrived. They were very welcoming and felt like family and had a sense of "coming home". The only issue we had was that the hot tub didn't work as it should have, they did try to rectify it and fed water from the boiler into it but it still was only warm at best, and there was an air lock which Tommy did try to fix however the jets were more like soft streams, and only 3 worked to this efficiency the rest didnt work. This was a bit of a let down however the rest of the trip was fantastic, the cabins were well presented, clean and comfortable.