StayManaged Reviews 

124
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Lovely apartment in the stylish Morningside area of Edinburgh. All the facilities you would need for a comfortable stay. Found (free) parking easily enough and enjoyed walking (about 45 mins) into the... See more

Company replied

Rated 4 out of 5 stars

Gorgeous house in central Edinburgh with parking, comfy beds and two bathrooms - really lovely. A few things to mention - no oven gloves or bath mats or tea towels so bathrooms became very wet and sli... See more

Company replied

Rated 5 out of 5 stars

Fantastic apartment in the city centre. Amazing views of the castle. The city was under further COVID restrictions, but this didn’t cause much issue. Plenty of walking in the city and the apartment wa... See more

Company replied

Rated 4 out of 5 stars

The apartment is very well located, close to the city center, is cozy and has a good cost benefit, bedding is very clean and of good quality. The self check in was without problems. We needed support... See more

Company replied

Company details

  1. Self-Catering Accommodation

Written by the company

Professional holiday let management in Edinburgh


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

124 reviews

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4.5

All reviews

(124)

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Rated 1 out of 5 stars

The most unpleasant experience with a…

The most unpleasant experience with a company I have ever had.
Taking on their services I ended up handholding many of the aspects of property management during time. After a well structured complaint was put together and sent across to StayManaged this was simply ignored and debt collectors were summoned and I was bombarded with emails, not one addressing the aspects of the compliant sufficiently.
1.5 years after having been the customer of StayManaged (formerly AirManaged), making a public statement is damaging, however this seems like the best way to get a response.
I have held off for this very reason, I would quite like to see local Edinburgh businesses thrive, therefore I have attempted to resolve my dispute privately, however, now I must share this with potential customers.
As their customer they had bullied me without acknowledgement of any short fall in the service and I was relieved, disappointed but not surprised when this was trying to be taken to court.
I don’t believe I can go into detail for legal reasons now.
From my experience, they will not manage your property, the communication is non-existent and you will be left hand holding the property management across all parts of their service.
Save the headache and avoid this one.

As per the other reviews here, this one is responded to by StayManaged in a typical “customer is wrong” attitude as opposed to addressing flaws within the company’s processes first. Really unfortunate to see

February 9, 2021
Unprompted review
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Reply from StayManaged

Dear Dominic,

We don't like being negative and like to see our customers thrive.

If only customers could be reviewed and have a trustpilot before taking them on!

1.5 years to get paid for our services and only after the courts got involved.

If we did not carry out the service and bullied the customer, I doubt the courts would have asked for mediation in StayManaged's favour.

You, and the dozens of other landlords who have dragged their feet in paying us are the reason the business was wound down and had to be sold as we are owed hundred of thousands of pounds.

We hope that any businesses you use in the future that are paid by invoice are paid much quicker and also do not have to go down the route of small claims court and end up having to lay off dozens of staff and remove business from local, independent trades people.

Have a great day.

Rated 5 out of 5 stars

Central old town apartment

Lovely location for the apartment I stayed in in Edinburgh. The team responded quickly to any queries I had and we loved our stay in Edinburgh:)

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

Good place

Good place. Comfortable, and well equipped. The owner prepare All the things we need. Lovely house

December 22, 2020
Unprompted review
Rated 5 out of 5 stars

Modern and clean apartment.. not to miss out on!

The apartment is very clean and modern. Neighbourhood is quiet and the amenities are great. The location is very central and plenty of restaurants and shops nearby.

December 19, 2020
Unprompted review
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Reply from StayManaged

Hi Samantha ,

Thanks for your kind feedback and for staying with us. We look forward to hosting you again!

All the best,

Daniel Parker

Founder @ StayManaged

Rated 5 out of 5 stars

Superb apartment clean nice layout good…

Superb apartment clean nice layout good view to sea

December 18, 2020
Unprompted review
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Reply from StayManaged

Hi Paul,

Thanks for your kind feedback and for staying with us. We look forward to hosting you again!

All the best,

Daniel Parker

Founder @ StayManaged

Rated 5 out of 5 stars

Beautiful AirBnB apartment managed by…

Beautiful AirBnB apartment managed by StayManaged. Check in instructions were clear, and the apartment was well furnished and spotless.

December 17, 2020
Unprompted review
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Reply from StayManaged

Hi Charlotte,

Thanks for your kind feedback and for staying with us. We look forward to hosting you again!

All the best,

Daniel Parker

Founder @ StayManaged

Rated 5 out of 5 stars

Clean and modern apartment

StayManaged were easy to deal with and we found the apartment to be clean and tidy with a well supplied kitchen. We had a little difficulty finding the lockbox on check in but other than that had no issues during our stay.

December 16, 2020
Unprompted review
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Reply from StayManaged

Hi Jenny,

Thanks for your kind feedback and for staying with us. We look forward to hosting you again!

All the best,

Daniel Parker

Founder @ StayManaged

Rated 5 out of 5 stars

StayManaged manage the Airbnb that I…

StayManaged manage the Airbnb that I have been staying in. They have been very helpful at giving us all the information that we need, and are always there if we have any questions. Would recommend.

December 15, 2020
Unprompted review
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Reply from StayManaged

Hi Kate,

Thanks for your kind feedback and for staying with us. We look forward to hosting you again!

All the best,

Daniel Parker

Founder @ StayManaged

Rated 5 out of 5 stars

Lovely

Lovely, spacious apartment and very quick and helpful responses :)

December 13, 2020
Unprompted review
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Reply from StayManaged

Hi Joanna,

Thanks for your kind feedback and for staying with us. We look forward to hosting you again!

All the best,

Daniel Parker

Founder @ StayManaged

Rated 1 out of 5 stars

Attention! Bad service!

Edit: We got the booking no 396428! Because of getting no answer or refound of the flat in Edingburgh, we ordered a chargeback.

Sadly they rent homes that do not exist! No answers, bad service!

December 11, 2020
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Reply from StayManaged

I am sorry to hear about your bad experience.

Can you please contact me via email daniel.parker@staymanaged.net and I will try to assist you.

I have tried searching your name on our booking system and cannot find any information.

We are not in the business of taking bookings for properties we do not manage.

Kind regards,

Daniel

Rated 4 out of 5 stars

Great location

Great location. Lovely flat. Slight blockage in sink that we had to clear out.

November 20, 2020
Unprompted review
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Reply from StayManaged

Hi Douglas,

Thanks for your kind feedback and for staying with us. We look forward to hosting you again!

All the best,

Daniel Parker

Founder @ StayManaged

Rated 4 out of 5 stars

Flat easy to find in an excellent…

Flat easy to find in an excellent location. A few stairs to navigate but the flat itself is an excellent size and spotlessly clean. Highly recommend

November 19, 2020
Unprompted review
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Reply from StayManaged

Hi Andrew,

Thanks for your kind feedback and for staying with us. We look forward to hosting you again!

All the best,

Daniel Parker

Founder @ StayManaged

Rated 5 out of 5 stars

Very fast customer service and detailed…

Very fast customer service and detailed instructions. Thanks!

November 9, 2020
Unprompted review
StayManaged logo

Reply from StayManaged

Hi Mel,

Thanks for your kind feedback and for staying with us. We look forward to hosting you again!

All the best,

Daniel Parker

Founder @ StayManaged

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