STAY YNA Reviews 64

Sands Cottage in Castlegregory was absolutely beautiful, checkin and cleanliness was great. Location to everything in this area was also great. Great places to eat, food at Blasini at Thomasins and Milesian was amazing. Great beaches, Inch, Castlegregory, Brandon Bay, Maharees, and Banna Strand were amazing. Surf with Jamie Knox was really easy to book and enjoyable. Dingle Town also a great visit and stunning scenery. We’ll definitely be back. Checkin with Oonagh was great and she was really helpful. Thankyou. Aileen Byrne

July 2022

Wonderful apartment to stay in for our visit to Nice.
Comfortable clean and airy with great views of the sea and beach. Also easy access to airport and town centre on the tram. We were greeted by the host on our arrival and she was very helpful, explaining facilities and how to reach the town and the station. I hope we can stay there again on our next visit to Nice.

We stayed with stay yna at brandon house in dingle in july 2022 for a week. We paid premium prices for a 5 star experience as advertised. The house itself is as per the pictures and a credit to the owners but stay yna as property managers are unprofessional, rude and money hungry in my opinion. If you are the owner reading this i recommend you change mgt immediately. The property is very rural, roads are poor and you need to travel through a farm yard with farm machinery to get there. Not ideal for kids but mucher bigger issues emerged. What ruined it for us was stay yna taking out the full €500 deposit from us days later due to 1. We had more than 2 bins full of rubbish disposal (6 adults plus 2 kids for a week did indeed create more than 2 bins of rubbish, we left the extra bags beside the main bins very neatly), 2. We used up toiletries (confirmed as included in the price as per t and cs) and disposed of the empty content bottles, 3. There were stains on towels and linen (they sent pictures, barely visible stains). Total charge €114 (of which points 1 and 2 were c. 50%) with full €500 taken from our account with rest to be refunded in time. For context, we were a family of 6 adults and 2 small children paying for quality accommodation at premium prices for peace and quiet. Paid over €2k for a week. We were extremely careful and diligent. The place was left in great condition. You are given one towel per adult and no washing powder. We bought our own and washed the few towels they gave us. You are given two bins liners only for a week. We cleaned everything before we left, turned on the dishwasher and even put the towels onto a wash (with powder we bought). We attempted to talk to stay yna to dispute these allegations of "damage" who refused to talk to us over the phone, will only reply by email from the uk and the local welcome manager washes their hands of it all. We have stayed in 5 star accommodation all over ireland and have never been treated like this before. Its not the money, its the shocking attitude. Stay away from stay yna and before you think about booking anywhere with them read every word (and tone) of their terms and conditions as they will charge you extras and then refer back to loosely worded ts and cs. Certainly not a 5 star experience.

I have just spent the most wonderful week (March/April) in Maison Dior in Nice. The apartment was brilliantly equipped, extremely comfortable and everything was absolutely 5*. I could not have wished for more. In addition, the location was perfect for public transport - bus and tram - and an easy walk to the main parks, shopping centre, the old town and the coast. Having spent time in France for more than 60 years, this was my first visit to Nice and I loved it. Everyone we met was kind and friendly and we found super coffee shops, bakeries, small supermarket and restaurants locally. All in all an amazing week and Maison Dior was the perfect place to stay and from which to enjoy it. Thank you!

I do not recommend this company as our experience has been very poor but with a better outcome than others. We booked for Dingle in Oct 20 for Christmas 20, and paid €1800 in full. Prior to booking I called the company and they advised of there was any Covid issues, that we would be able to cancel and get a full refund. We live in Northern Ireland, as as December passed, the Irish Government introduced more and more restrictions. Two days before we were due to leave the government introduced a ‘no travel’ outside your county ban. So we could not go. When I rang to explain, and to ask what to do the immediate response was ‘not our problem’. After taking the time to explain, I was told that in no circumstances could they refund, but would move us to another week. We settled on Easter, but again the Irish restrictions meant that we could not travel. We then moved to May, and then finally back to Christmas 2021. However when we looked at plans for Christmas our original party could not make it, we again asked for a refund, and the answer was no. All correspondence and calls where difficult, and no attempt was made to reconcile the contract.

After much frustration I got my husband to ring and he persuaded them to put the Christmas week back up for sale, and if it sold then we could get our money back, or we would use it. So the company agreed, and it sold, but no one contacted me to tell me. I had to check the website, and reach out to them. The money was not repaid to me until last week, after the new quests checked out. I lost the 25% deposit, but feel lucky as others got nothing. Had we not insisted, and restated our rights, we would have had no refund.
All in all a bad experience, and I would not recommend this company.

I absolutely loved everything about the experience of staying at this beautiful, perfectly located and appointed property in Nice. Elena and Jenny were both amazing; I was met at the property right on time and the explanation of all the features of the property was done completely and thoroughly. This was one of those rare times that the actual property was better than the representation on-line (and the on-line photos were absolutely gorgeous!). I would highly recommend STA YNA and this particular property to anyone.

My experience with this company has been fantastic. Ive stayed at several of their properties and all of them had a luxe feel. The customer service has gone above my expectations and they have accommodated all of my needs throughout my stay. The properties I stayed at are spotless and beautifully furnished. I’m going to book with them again in the spring.

We had a fantastic stay here. The property is a short walk from the centre of Dingle but in a very quiet little estate. The house was spotlessly clean, very warm and very well equipped. The back garden was also a bonus as we visited with our dog. Rose was very accommodating with the check-in and check-out times which was much appreciated as was the welcome basket. Overall I would highly recommend this property.

STAY YNA was great to work with. Even after some problems with Airbnb they worked with us and got everything back on track. Our host was extremely responsive and the instructions for your place were very detailed. Couldn’t have asked for a better stay to end our Europe vacation even with all the COVID worries. As for the place we stayed at it was amazing and well worth it. Close to everything from food, shopping and the beach. Easy to get around we were able to walk everywhere. Close enough to the airport and other transportation that it makes it very convenient. Place was amazing and clean with everything you will need. Lastly the views from the balcony are breathtaking. Perfect place to enjoy a cup of coffee in the morning or your favorite beverage in the evening watching all the people.

This house is amazing. The views are stunning. And the host was so kind and helpful. Couldn’t recommend it more!

Thanks very much to Lauren and Fionna for the lovely stay in Dingle Tides.

The house was lovely and spacious with a great location. The boat house had plenty to keep entertained.

Location wise the house was beautiful placed along the waterfront. We found it very easy to get taxis into Dingle during the busy Other Voices festival period.

The welcoming basket was a lovely touch and Fionna was fantastic at check-in. Making sure we were all set for our stay

Would highly recommend!

Booked and paid in full per their contract and then Covid shut down hit. They wouldn’t refund and offered the worst months for rebooking. Then shut down was extended again and nothing open. Once all opened again we could not travel the new rebooking times offered and requested a credit for Future booking, They wouldn’t give us credit for future booking and kept our full rental $.

A little surprised to read so many poor reviews. I have recently returned after spending a few days at Sands Cottage. Castlegregory, Co Cork. I found the whole rental experience excellent. Thanks to manager Oonagh for being so helpful and accommodating.
The cottage is lovely with absolutely everything one could require. 5 bedrooms ensuite made living with my family of children and grandchildren very comfortable.
We brought our 2 dogs with us which was great. They enjoyed their walks to the beach and the garden is big and secure.
I would recommend this property. Castlegregory and the Maharees are beautiful.
Thanks again to YNA.

Four days was too short in Orchard House as we, three generations, settled in nicely in this spotless warm cosy house. Comfortable beds, great sleep was had. Five and seven year olds loved the bath and plenty of hot water. I even read a thriller from the book case. A big bonus that we had room for the three cars in the yard and locked the gates to the street.
If need for a house for extended family to go west Orchard House is the one!
Thank you Rose as well for the lovely basket of treats and necessities.
Christel

Fabulous place - will definitely be back - lovely welcome and spotlessly clean - the mountains at the back for walking and the sea in front to play on. Lovely lounge and kitchen area - great sized bedrooms and hot water on demand. Perfect location and thanks for lovely cheese and local treats - beautiful see you soon Maria

I do NOT recommend this STAY YNA. Be aware, as they will charge your credit with out your consent. I was caught off guard when I received an email stating my credit card was charged $260 Euros a few days after my stay, with out my consent. After contacting the company they stated they were charging to clean to sofa and they "over charged" my account and will reduce the charge. I always take pictures when I leave the apartment, as I know scams of this sort exist. The images show the apartment was left in the same as way we checked. BE AWARE, YOU WILL GET SCAMMED if you choose STAY YNA.

Terrible Experience.

DO NOT rent with this company. They will overcharge your credit card weeks after you leave. Dishonest and scammy. After contacting them about overcharges they reduced the charges but gave no explanation nor provided proof.

BEWARE!

I found Charlotte in stay YNA a pleasure to deal with and I am going to this part of the world for ten years, Can't wait to get there and that is thanks to all the help from STAY YNA,

Avoid
Avoid this company at all costs, they are UK based and the customer service is shocking. My family had a booking for my wife's 60th birthday in Kerry for June 2021 and we could not travel due to extended Covid restrictions. The weekend we had booked was the only time we could go as a family but then the restrictions were extended.

We informed Stay YNA of this and requested a refund as we would not be able to go. Stay YNA refused this refund even though no services were provided.

Avoid this company and stick to local companies who need your business and know how to treat customers.

Avoid this company at all costs, they are UK based and the customer service is shocking. My family had a booking for my mothers 6oth birthday in Kerry for June 2021 and we could not travel due to extended Covid restrictions. The weekend we had booked was the only time we could go as a family but then the restrictions were extended.

We informed Stay YNA of this and requested a refund as we would not be able to go. Stay YNA refused this refund even though no services were provided.

Avoid this company and stick to local companies who need your business and know how to treat customers.