Generally seamless booking experience. Only minor gripe - it would be nice to be able to select new booking dates from the "sailing/pricing available" page. You can shift a day in either direction,... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I needed a comfortable reclining seat (which I wasn’t able to book online for the Mannanan) after having a major operation. The PSO looked after us when we boarded and ensured I had a quiet space with... See more
Company replied
Easy to use website with easy booking process. Check in efficient and plenty of available seating and decent food/drink options on board.Courtesy bus option very good and friendly service as I current... See more
Company replied
I’ve booked multiple trips on the steam packet ferry to the iom. I’m generally happy with the booking process / travel experience etc. My only quibble on this occasion is that I checked the price for... See more
Company replied
Company details
Written by the company
The Isle of Man Steam Packet Company operates daily ferry services connecting the Isle of Man with key ports in the UK and Ireland, including Heysham, Liverpool, Larne and Dublin. From our base in Douglas, we’ve been serving passengers, vehicles, and freight for over 190 years, making us the oldest continually operating passenger ferry company in the world. Whether you’re travelling for work, heading away for a weekend, or bringing the family over for a holiday, we aim to make your journey as comfortable and straightforward as possible. You can sail with your car, travel on foot, or even bring your pet. Onboard you’ll find lounges, cabins, a café, bar, shop and kids’ play areas. We’re proud of our history, but it’s today’s journey that matters. That’s why we continue to invest in our ships and service, ensuring we offer safe, reliable, and enjoyable travel across the Irish Sea. The Isle of Man Steam Packet Company: We take you there.
Contact info
Isle of Man Steam Packet Company Ltd., Bath Place, Imperial Buildings, IM1 2BY, Douglas, Isle of Man
- 01624 661661
- iom.reservations@steam-packet.com
- www.steam-packet.com
4.4
Excellent
9K reviews
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Rude and obnoxious people doing…
Rude and obnoxious people doing searches... Power trip after leaving school...
July 17, 2026
Unprompted review
Reply from Isle of Man Steam Packet Company
Hello Karen,
We are truly sorry to hear about your negative experience. We will review your feedback and share with the relevant teams to investigate internally. Your feedback is invaluable as we continue to work on improving our services to ensure a positive experience for our customers.
Thank you for taking the time to share your feedback with us.
This is the worst booking website that…
This is the worst booking website that I have experienced. I got timed out whist registering which was annoying. I had to go back to the beginning several times before actually getting my trip booked. Booking my hotel online afterwards was a dream. My wife usually books our Steam Packet travel and just said that it is always dire. Maybe have an app for frequent users (we live on IoM and travel across a lot).
July 16, 2026
Reply from Isle of Man Steam Packet Company
Hello Richard,
Thank you for your review. We are truly sorry to hear about the difficulties you experienced with our booking website, especially the timeouts and the need to restart the process multiple times. We understand how frustrating this can be.
We are constantly working to improve our system for a smoother experience, and your feedback, including the suggestion for an app for frequent users, is invaluable to us. Thank you again for letting us know about your experience, it is appreciated.
Easy loaded very quickly,no issues.
July 16, 2026
Reply from Isle of Man Steam Packet Company
Hi Terry,
We are so pleased to hear that you found our service easy and quick. Thank you for taking the time to share your positive feedback with us; we truly appreciate it.
We hope to welcome you onboard soon.
It was straightforward to book the…
It was straightforward to book the services I wanted.
July 1, 2026
Reply from Isle of Man Steam Packet Company
Hi Philip,
We're so pleased to hear that booking our services was a straightforward and positive experience for you. Thank you for taking the time to share your feedback, it means a lot to us.
We look forward to welcoming you onboard.
Reply from Isle of Man Steam Packet Company
Hi Katherine,
Thank you for your positive feedback! We are delighted to hear that you found our website easy to use. We appreciate you taking the time to share your experience with us.
Tom at Heysham port went the extra…
Tom at Heysham port went the extra mile to get me home on standby with the car - grateful 🙏
March 13, 2026
Reply from Isle of Man Steam Packet Company
Hi Manxmaid,
We are so pleased to hear about the excellent service you received from our team member at Heysham Port. We'll be sure to share this with the team in Heysham, thank you.
Excellent
Excellent. I found the web booking site very straightforward to use. I was pleasantly surprised by a small discount for booking online. I also like the 'Add to Wallet' function for the booked ticket.
July 10, 2026
Reply from Isle of Man Steam Packet Company
Hi Paul,
We are delighted to hear that you found our web booking site straightforward to use and appreciated the online discount. It's also great to know you liked the 'Add to Wallet' function for your ticket. We look forward to welcoming you onboard.
I found the experience very easy from…
I found the experience very easy from start to finish to book when I inputted wrong email the lady I spoke to on the phone was very helpful and quickly rectified my error
July 1, 2026
Reply from Isle of Man Steam Packet Company
Hello Mr Potts,
We're delighted to hear that your booking experience was easy from beginning to end. It's wonderful to know that our team was helpful in quickly correcting your email error. Thank you for your positive feedback!
Opening an account
Opening an account, and logging in makes changes easy and cheaper , plus you don’t need to fill all your details in again, and the process is instantaneous
July 15, 2026
Reply from Isle of Man Steam Packet Company
Hi Peter,
We're so pleased to hear that creating an account and logging in has made your experience easier and more efficient. We appreciate your positive feedback on the instantaneous process!
We look forward to welcoming you onboard.
Easy system to use
Easy system to use, preferred way to travel and port to travel from (Liverpool), however, during winter, I’d go way more had we had a choice of crossings.
July 1, 2026
Reply from Isle of Man Steam Packet Company
Hi Mark,
We're so glad you find our system easy to use and enjoy traveling from Liverpool! We appreciate your feedback regarding more winter crossing options; we are always reviewing our services and we'll consider this as we do.
We hope to welcome you back onboard again soon.
Rip off price
If my price to get off the island was as cheap as it was to get on the island over £30 more is a rip off
July 15, 2026
Reply from Isle of Man Steam Packet Company
Hi Karen,
We appreciate you sharing your feedback regarding the pricing difference for your return journey. We understand your concern about the cost and we do continue to review our pricing strategies to ensure our pricing is dynamic for customers.
Easy easy easy
July 15, 2026
Reply from Isle of Man Steam Packet Company
Hi Amanda,
Thank you for your feedback, we are pleased that it was very easy for you! We appreciate you taking the time to share your feedback with us.
We look forward to welcoming you onboard.
Reply from Isle of Man Steam Packet Company
Hi Robert,
We understand your concern about the amount of information requested during the booking process. We are always looking for ways to streamline our systems and appreciate you bringing this to our attention.
CAFE IS TERRIBLE
Everything is fine , cafeteria unbelievable the guy in the kitchen had trays & trays of rock hard cooked chips looked like from previous sailings.
Even after mentioning it they just kept serving the shit up
Looking at what was left on peoples plates , NOT JUST ME
June 29, 2026
Reply from Isle of Man Steam Packet Company
Thank you for sharing your experience with us.
We are sorry to read that the food did not meet your expectations on your recent trip, we will share your feedback with the onboard team.
We appreciate you taking the time to share your feedback with us.
Disappointed when I originally booked…
Disappointed when I originally booked the wrong date, I was charged £5 booking fee each way
July 15, 2026
Reply from Isle of Man Steam Packet Company
Hello Lynda,
We understand your frustration regarding the booking fee when changing your date. We'll ask our team to look into this and we appreciate you sharing your experience with us.
Once I understood things on line I got…
Once I understood things on line I got to grips with it, I rang first to book over the phone better that way, but credit ran out so used my data on line ok , but they could of rang back, but yeah not to bad of a experience
July 15, 2026
Reply from Isle of Man Steam Packet Company
Hi Kevin,
We appreciate your feedback and are glad you were able to book online despite the credit issue. We understand it would have been helpful for you if we could have called back, and we will certainly consider this in the future.
We are grateful for you taking the time to share your feedback and look forward to welcoming you onboard.
Always have a great crossing and staff…
Always have a great crossing and staff are really helpful and Courteous
July 1, 2026
Reply from Isle of Man Steam Packet Company
Hi Alan,
We are so pleased to hear that you consistently have positive crossings and that our team provides helpful and courteous service. Thank you for sharing your positive feedback with us, it means a lot.
We look forward to welcoming you back onboard again in the future.
I find booking online via my account…
I find booking online via my account very easy having done it many many times now. For someone doing it for the first time I always feel it’s not totally clear that you have to click the circle on the outward leg to see if it’s available before moving on.
July 1, 2026
Reply from Isle of Man Steam Packet Company
Hi David
We appreciate your feedback and are glad you find booking online easy. We understand your point about the clarity for first-time users regarding clicking the circle for availability and we'll consider how we can make this clearer.
Thank you for taking the time to share your feedback with us and we hope to welcome you onboard soon.
No comment.
July 15, 2026
Reply from Isle of Man Steam Packet Company
Thank you for the 5 stars Ms Lear, it means a lot to us!
Reply from Isle of Man Steam Packet Company
Hello Mr Brawn,
We are happy to read that your booking experience was an easy one. We appreciate you letting us know, thank you.
We wish you safe travels.
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