Steam Reviews 4,578

They are refusing my refund and claiming I've played more than 2 hours. The refund is for a DLC. I will dispute the charge with my bank
Later edit: the worst customer support, they are replying with a template message and closing the ticket instantly. After Boeing a loyal customer, I've decided to move to epic games, Steam does not deserve loyal customers.

they removed the option to disable theatre mode
what i bogus move from valve

honestly i dont get why it has terrible reviews, steam is great, the customer support is great and refunding is also easy, a while ago my account was stolen and UNDER 7 hours they recovered it, also very amazing deals, applause valve

The digital download of the Baldurs Gate 3 was not as described and I didn't use it. The Steam has a policy for refund in 14 days or less than 2 hours of usage. The Steam denied to issue the refund and alleged that I used the game for more than 2 hours. That is very weird because I submitted refund request the same day of download and I didn't play the game at all.

I'm new to Steam, not new to Valve. I have been trying to purchase a Steam Deck for days. PayPal doesn't work. My card doesn't work. Gift Cards are only 20GBP in my local shops and no more than ten can be sold to a customer "to avoid scams". My other card, once the money was transferred to that account, doesn't work. Support doesn't seem to be an option. I post to the forum, no replies from anyone. I then figure out how to contact Steam support and their response after half a day is to try another payment method. I have no other payment method, I tell them, I've tried four different methods. I get another response saying the same, try another payment method, and I'm told I won't be able to reuse the payment methods that have failed as, I presume, they're blocked from further use. The ticket was closed straight after this second response and I can no longer purchase the Steam Deck or contact support. Useless, horrible company, horrible customer service. Well, there's one less sale for yourselves. Even if I could, why would I want to purchase a handheld game console from you now, when support can't be relied upon if any other problems arise?

I've used Steam for 15+ years and spent hundreds if not thousands of pounds on their service. I recently bought the atrocity that is Football Manager 2026 whilst on holiday, played it for 40 mins then couldn't tolerate it any longer. I enjoyed the rest of my holiday then forgot to get in touch within the two week refund period. They won't refund me a penny, despite the fact it's still less than two hours playtime. I've played every FM and CM in history and bought the last 10+ via Steam. This game is the problem, yet Steam are using it to screw up their relationship with loyal customers. Utterly baffling. I will be using Epic Games Store going forward.

This has to be the worst game catalog platform of all time. Its so badly made it is actually frustrating. I wish it never existed.

I have Most of the Call of Duty games purchased on disc with valid keys. At first I lost all the WW2 games which I assume was due to an upgrade to Windows 10.I have all MW1 to 4 and Black Ops 1 to 3, all played perfectly well without steam. Now I have to reinstall from steam despite owning valid discs. Everything seems fine for a while then games refuse to load or even disappear from my library and I can' reload from my discs. Games I have paid in total hundreds of pounds for, enjoyed playing before steam now are unavailable. Even on Steam I've racked up hundreds of hours playing these game now I can't access them

I wont labour the point of every other comment here.
Customer service is abysmal.

Tried to return fm26 due to match engine issues. Was told that if you play morethan 2 hours you can't get a refund. No season ever started in less than 2 hours.

Frauds

the biggest thieves don't return games even if they promise and take 30 percent extra from developers lie and spend lots of money on propaganda because they are clearly afraid of competition steam is bad worst company ever dodnt use valv corrupted criminals

DO NOT USE STEAM for anything. Customer service is automated. I bought BO7 as a working man. Played it few evenings last week. Almost every single play i crash and kicked out of game. RTX5090, 192GB RAM, 990 Pro SSD etc
Asked for refund because it is unplayable, my logged crashes prove that. Any progress gets wiped by crash. Steam automated said no, refunds only up to 2 hours.
PAYPAL also DO NOT Refund digital transactions. Never again using stream or paypal.

Only direct purchase off company with credit card is only way protected.

In 2024 I had a Game that was bought in an account. I kept the Account but change the password and the email so i could easily remember my own easy email.
I have played and updated the game now for 18 months.
But a few days ago ,when entering my account ,Steam asked for a code again that was sent to my email.
Surprise ,Surprise it didn't arrive.
Contacting the "as they call it" customer services. they told me for them to give me the account back i need the first ever email "this is after a 18 months ago" I told them i had changed the email 18 months ago ,and that i didn't have that information and that they should know this ,by how hard it is to do so.
after 3 days of me telling dates and the game etc. They closed me down, Game gone. Game history gone, Game saves gone.
after 18 months playing the game and updating it ,they ask for a email i changed it from? why? why now?
Steam is great, that is until you have a problem.
I'd give them no stars but you can't

In-game offer, go to steam page, offer is there. Take full amount of money without any confirmation and then when complain to steam they say "tough". Photo provided as evidence and they don't care.

Enjoy the last money you'll ever get from me.

cool but not cool

Major issues signing in.. Trying to download a modpack for a game. Won't let me do it, asks me to sign in despite being signed in. Try to sign in, refuses to recognise my password, despite having reset twice and used to log in!!! Then it tells me I'm logged in. Almost impossible to find a human via the support pages.

Customer service is absolutely horrible. They dont give a f about your situation or problem. They just reply with generic polite phrases that doesnt help with anything.

My experience was overwhelmingly negative. Simple issues turned into days of waiting, only to be met with unhelpful automated replies. Nothing was resolved, and support felt completely absent. I expected far better from such a large platform, but instead I was left stuck, ignored, and unable to use what I paid for.

Scam company rich enough to buy the justice to continue scamming.
Ai support that will copy paste nonsenses after you wait a day for answer.

Oh you really have gone downhill haven't you? I can't turn off the authenticator on my account. I don't have a credit card for age verification 🙄 as I don't need and want that debt. Why have you caused headaches when anyone should be able to download and play what they want.

Related to: Call of Duty®
Call of Duty®
Call of Duty®
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Sep 2, 2024 - Purchased as part of: Call of Duty®: Warzone™ - view receipt
Dec 10 - Purchased as part of: Call of Duty®: Black Ops 6 - view receipt
You have a pending refund request for this product. Cancel refund request

Message from you on Dec 11 @ 7:08pm | less than a minute ago
Now I've tried to install bo6 with battlenet and still I'm met with the new bo7 warzone and interface, so what about all the content I purchased for bo6 as I cant even access it and I've been at this for 4 days now and I'm losing my patience. The game will not give me what I've paid for by the way, as in chucky pass, Jason pass, and the vault edition which are now unavailable to me. So why can't I just play black ops 6 without 7 interfering with every install that I do. I can't even play the goddam game so what now. What about my earlier purchases that I made. And I don't care about time spent I CANT EVEN ACCESS THE GAME THROUGH BATTLENET JUST CONSTANTLY BRINGS UP BLACK OPS 7 AND IVE TRIED ALL THE GAME MODES IT JUST ISNT THERE. SO WHO REIMBURSES ME FOR THE CONTENT I PURCHASED MONTHS AGO VIA A FREE GAME(WARZONE), AND NOW A GAME AS WELL(BO6 & STILL NO WARZONE REBIRTH ISLAND). ARE YOU HAVING A LAUGH AT ME OR SOMETHING AS NOW I WILL BE SEEKING ALL MY FUNDS FOR JASON & CHUCKY AND VAULT EDITION AS I CANT ACCESS ANY OF THEM. IT JUST CONSTANTLY COMES UP THE NEW WARZONE WHICH I DONT WANT TO PLAY. I WANT BLACK OPS 6 WITH ALL MY CONTENT SO YOU TELL ME WHY IT WONT WORK AS IVE TRIED EVERYTHING EVEN WITH BATTLENET IT STILL WILL NOT LOAD UP BLACK OPS 6 WARZONE. SO YEAH GET ME SOME TECHNICAL HELP AS IM READY TO COMMIT HARRY KARRY AT THIS POINT AS NO ONE IS LISTENING TO MY PROBLEM I WANT ALL MY MONEY BACK FOR THIS AS IT ISNT WORKING WHAT PART OF THAT DO YOU NOT UNDERSTAND. EVEN BOUGHT A NEW GRAPHICS CARD AND FOR WHAT. FOR AN UPDATE TO TAKE THE GAME AWAY THEN FOR IT TO CONSTANTLY CRASH AT THE MESSAGE OF THE DAY IVE INSTALLED IT NOW 6 TIMES AND 6 TIMES IVE BEEN MET WITH BO7 WARZONE. IVE DONE EVERYTHING RIGHT ITS LIKE THE GAME NOW DUE TO YOUR NEW RELEASE JUST DOES NOT EXIST SO NOW I WANT ALL MY MONEY BACK FOR EVERYTHING. AS I'LL FIND THE TRANSACTIONS IN MY BANK AND FILE AN INDEMNITY CLAIM FOR ALL OF IT AS NOTHING WORKS APART FROM BALCK OPS 7, 6 DOESNT WORK THE GAME I PAID FOR. WHICH YOU WONT REIMBURSE ME FOR AS WELL. AN ABSOLUTE JOKE. ONE MINUTE IT WORKS THEN YOU UPDATE IT THE SAME NIGHT MINUTES AFTER I'D PLAYED IT AND NOW NOTHING. SOMEONE HAD BETTER GET BACK TO ME REGARDING THESE ISSUES AS I WANT ANSWERS AND A FIX FOR WHAT IVE PAID FOR AND NOW IVE SPENT 4 SOLID DAYS AND STILL NOT GAMED AND YOU HAVE THE NERVE TO SAY TO ME IVE GAMED FOR OVER 40 HOURS. YOUR HAVING A LAUGH. SOMEONE HAD BETTTER CONTACT ME, NOT SOME AI. AS IVE TRULY HAD IT NOW. WHY WONT BALCK OPS 6 WARZONE WORK OR INSTALL. PLEASE TELL ME WHY FGS. YOUR SO CALLED HELP IS A JOKE AND CANT EVEN SPEAK TO A HUMAN BEING. YOU COUNT INSTALLING THE GAME AS LEGIT GAMING HOURS WHEN PC IS ON ALL NIGHT DOWNLOADING IT. HOW IS THAT GAMING AND AGAIN ONLY TO BE MET WITH THE SAME PROBLEM REBIRTH ISLAND HAS GONE!! FOR ME ANYWAY. SO PLEASE SOMEONE HELP AS EVEN AI GEMINI IS EXHAUSTED EVERY OPTION WITH ME. SO PLEASE YOU TELL ME WHAT DO I DO. ID LOVE TO KNOW, THEN MAYBE I'LL JUST CHANGE THIS REVIEW. AS IM ABSOLUTELY FURIOUS. PLEASE SOMEONE ANYONE HELP. I WILL BE CONTACTING MY BANK TO BE REIMBURSED THAT WAY AS GOODS NOT RECEIVED. OR THEY WERE AND HAVE BEEN TAKEN AWAY. 5 TICKETS TODAY AND BECAUSE THERES 40 HOURS OF SO CALLED GAMING TIME WHICH WASNT IT WAS GAME DOWNLOADING THROUGH COD UI. I WILL GET MY MONEY BACK FROM THESE VIRTUAL THIEVES. WILL NEVER BUY ANYTHING FROM STEAM EVER AGAIN! AND BEEN A LOYAL USER SINCE THEY BEGAN. NOT ANYMORE. YOU OWE ME THOUSANDS. YOUR DONE AS A CLIENT, I'LL MAKE IT MY PERSONAL MISSION TO MAKE SURE YOU'RE DONE!!!!