Steppes Travel Reviews 197

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and attentive service, making the entire travel experience pleasant and stress-free. People frequently highlight the meticulous planning and organization of itineraries, as well as the high quality of the accommodations and the excellent locations chosen for their holidays. A few other people also felt that while the overall trip was successful, there were occasional issues such as not being on hotel lists or some hotels not meeting expected standards. Some also mentioned minor logistical problems like train seating arrangements or dining options being basic.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the staff for their helpfulness,... See more

Holidays

Customers had positive experiences with holidays. Many reviewers describe their trips as "dream vacations"... See more

Service

People report positive experiences with service, highlighting the efficiency and helpfulness of the staff... See more

Location

Clients share positive opinions on location. Many reviewers praised the well-chosen hotels and the perfect... See more

Quality

Reviewers mention positive feedback about quality. Many customers found the accommodations wonderful and... See more

Based on these reviews

Rated 5 out of 5 stars

The organisation of the itinerary was done well. The hotels were chosen well. Transport (flights and railways, cars and drivers) were good. Very lovely for intense meetings with local specialists... See more

Company replied

Rated 5 out of 5 stars

just for your information; Thanda tented camp is showing some signs of lack of attention to detail such as scuffed and worn paintwork. it all looks a bit tired. Game drives excellent, Food okay but... See more

Rated 5 out of 5 stars

Our recent trip to Egypt was a great success. At every step we were met by a representative who ushered us past long queues and took the stress out of travel. Our guides were knowledgable, our accommo... See more

Company replied

Rated 5 out of 5 stars

Steppes managed to exceed our expectations from the choice of Hotels to the Guides who illuminated the trip from Cairo down to Aswan and then back up the Nile to Luxor. It was also a clever itinerary... See more


Company details

  1. Tour Operator

Written by the company

At Steppes Travel, we don't just plan trips. Our tailor-made holidays and adventures take you deeper, connecting you authentically with the heart of every destination. From unforgettable encounters with locals to awe-inspiring natural wonders, every journey is crafted with purpose and passion by our team of seasoned travel experts. Proud to be a certified B Corp, our adventures champion the highest standards of sustainability and ethical practices. Take advantage of over 30 years first-hand experience and join us to discover journeys that inspire, enrich, and make a difference.


Contact info

4.8

Excellent

TrustScore 5 out of 5

197 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful trip to India

Custom built trip for our second visit to India. Fantastic itinerary that met all of our requirements. Stayed in some marvellous hotels. Comfortable transfers and knowledgeable and helpful guides. Saw some superb wildlife.

April 13, 2026
Rated 5 out of 5 stars

Our trip to Peru was incredible

Our trip to Peru was incredible. The accommodations were above our expectations. The guides were excellent and we were able to experience the Peruvian culture. This was a dream vacation.
Steppes Travel went out of there way to accommodate our needs. We would highly recommend them.

March 2, 2026
Rated 4 out of 5 stars

Quality and efficiency

The quality of the experience made this trip great. Knowledgeable guides, great accommodations, and an exhaustive itinerary that made careful use of our time.

March 31, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for sharing your experience. We're delighted to hear you had a great trip. We hope to help you with a future adventure.

Rated 4 out of 5 stars

Not exactly as we had hoped

Your company had good communication during the planning and execution of the trip.

I don't think the trip was exactly as was presented - what I mean is the accommodations were not truly as listed and what we ended up doing and seeing was not truly fulfilled.

In essence we paid A LOT of money for something that was not the quality or experience we were hoping for. If you would like to know more, you are welcome to write back.

April 2, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for taking the time to share your feedback. We would very much like to understand more about where the trip didn't meet expectations. A member of our team will be in touch shortly to follow up.

Rated 5 out of 5 stars

central Vietnam Spring 2026

The organisation of the itinerary was done well. The hotels were chosen well. Transport (flights and railways, cars and drivers) were good. Very lovely for intense meetings with local specialists (historian, musician, farmer, rice pancake maker). Individual guides very good (except one didn't get us to all the temples we'd hoped for). General impression of Vietnam is how friendly all the people are, and industrious. Gluten-free diet was looked after well.

March 8, 2026
Steppes Travel logo

Reply from Steppes Travel

We’re so pleased to hear that the itinerary worked well overall, and that the hotels, transport and many of your local specialist meetings helped make the trip such a rewarding experience. It’s especially lovely to know that the guides, the warmth of the people you met, and the care taken with your gluten-free diet all added positively to your time in Vietnam.

We do note your comment about not reaching all the temples you had hoped to see with one guide, and we appreciate you mentioning this.

Thank you for sharing your experience.

Rated 5 out of 5 stars

Peru and Bolivia

Steppes was so helpful in planning my trip to Peru and Bolivia. I knew where I wanted to go, and they found the perfect hotels and professional guides as well as suggesting sites I might want to visit.

March 31, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for your kind feedback.

We’re delighted to hear that we were able to help shape your trip to Peru and Bolivia in a way that felt right for you. It’s wonderful to know that the hotels, guides and suggested visits all contributed to the experience, and that we could bring your plans to life with care and insight.

Thank you again for travelling with us and for taking the time to share your experience.

Rated 5 out of 5 stars

Excellent company. Couldn’t be happier.

From start to finish Steppes were extremely efficient and helpful. Our trip to New Zealand was everything we hoped for and we were delighted with all aspects of the holiday that Steppes organised for us.

March 24, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for your lovely feedback.

We’re so pleased to hear that your trip to New Zealand was everything you had hoped for and that you felt well looked after from start to finish. It means a great deal to know that every aspect of the holiday came together so well for you.

Rated 4 out of 5 stars

Great knowledge from the travel…

Great knowledge from the travel consultant leading to a fantastic itinerary. Trip was superb, with excellent guides and highly professional ground staff including transfers etc

March 16, 2026
Steppes Travel logo

Reply from Steppes Travel

We’re delighted to hear that the consultant’s knowledge helped shape a fantastic itinerary and that the trip itself lived up to expectations. It’s also wonderful to know that the guides, transfers and support from our ground staff all contributed to such a smooth and enjoyable experience.

Thank you again for travelling with us and for taking the time to share your experience.

Rated 5 out of 5 stars

Very knowledgeable ,helpful,prompt in…

Very knowledgeable ,helpful,prompt in answering any queries

March 15, 2026
Steppes Travel logo

Reply from Steppes Travel

We’re so pleased to hear that you found our team knowledgeable, helpful and prompt in answering your queries. Providing clear advice and responsive support throughout the planning process is something we care deeply about, so it’s lovely to know this came through in your experience.

Thank you again for travelling with us and for taking the time to share your feedback.

Rated 5 out of 5 stars

Solo holiday

Seemless from beginning to end. Guides were great. Accomodation wonderful throughout. I had great fun, met some wonderful people and throughly enjoyed the activities.
I would highly recommend Steppes Travel.

March 13, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for your lovely feedback.

We’re delighted to hear that everything felt seamless from beginning to end, and that the guides, accommodation and activities all helped make the trip so enjoyable. It’s especially wonderful to know you had such great fun and met such lovely people along the way.

Thank you as well for your recommendation. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great Central Americas Holiday

From the start we had a great interactive and iterative booking experience with an agent with local experience and expertise allowed us to create a personalized holiday that matched our preferences and needs. Great real time assistance when needed, including a total rescheduling of flights when our scheduled flights were cancelled. Great service, great holiday..

February 22, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for your thoughtful feedback.

We’re so pleased to hear that the booking process felt collaborative and well tailored to your preferences, and that the agent’s local knowledge and expertise helped shape the right holiday for you. It’s also wonderful to know that our support during your trip, particularly when your flights were cancelled, made a difficult situation easier to manage.

We’re delighted that this all came together to create such a successful holiday.

Thank you again for travelling with us and for taking the time to share your experience.

Rated 5 out of 5 stars

Absolute confidence in Steppes

As always with Steppes, everything worked perfectly. Given the speed at which the trip had to be arranged Clare’s meticulous planning resulted in a trip that was faultless. A wonderful holiday was the result.

February 27, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for your lovely feedback. We're delighted to hear that everything worked perfectly, especially given how quickly the trip had to come together, and that Clare's meticulous planning resulted in a faultless trip. Thank you again for travelling with us and for taking the time to share your experience.

Rated 5 out of 5 stars

Our recent trip to Egypt was a great…

Our recent trip to Egypt was a great success. At every step we were met by a representative who ushered us past long queues and took the stress out of travel. Our guides were knowledgable, our accommodation first class, our boat trip was more like a house party with the added bonus of a panoramic view of the Nile.

February 25, 2026
Steppes Travel logo

Reply from Steppes Travel

We’re so pleased to hear that your trip to Egypt was such a success. It’s wonderful to know that the support you received throughout the journey helped everything run smoothly, and that the guides, accommodation and time on the Nile all made such a strong impression.

Your description of the boat trip is great and we’re delighted it felt both memorable and relaxed.

Thank you again for travelling with us and for taking the time to share your experience.

Rated 5 out of 5 stars

Brilliant holiday to Antarctica…

Brilliant holiday to Antarctica would go with Steppes again. Impressed that they were prepared to answer questions beforehand by zoom. They also responded quickly to the few very minor suggestions for improvements i made afterwards. They genuinely wanted me to have the best experience and wanted to know how it had all gone. The Ross Sea is amazing just go...awesome austere teeming with penguins birds and whales fantastical icebergs and vaste ice sheets. Mindblowing.

February 9, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for your wonderful feedback.

We’re delighted to hear that you had such a brilliant holiday to Antarctica and that you felt well supported both before and after your trip. It’s especially lovely to know that the opportunity to ask questions in advance, and the care taken to respond to your suggestions afterwards, helped you feel genuinely looked after throughout.

The Ross Sea clearly made a lasting impression and we’re so pleased that the wildlife, icebergs and vast polar landscapes made the journey feel so memorable.

Thank you again for travelling with us and for taking the time to share your experience. We’d be delighted to help with another trip in the future.

Rated 5 out of 5 stars

Excellent service from initial enquiry

Excellent service from initial enquiry, throughout the booking, pre daparture to returning home and having a catch up.

Sue was very knowledable about the trip and was very helpful in suggesting guides and places to visit.

The fact that you know you have 24 hour contact numbers when away is also very reasurring 'just in case'

February 12, 2026
Steppes Travel logo

Reply from Steppes Travel

We’re so pleased to hear that you felt well supported from your initial enquiry right through to returning home. It’s wonderful to know that Sue’s knowledge and guidance helped shape the trip, and that her suggestions on guides and places to visit added real value along the way.

We’re also glad that having access to 24-hour contact numbers while travelling gave you extra reassurance. That peace of mind is such an important part of the service we aim to provide.

Thank you again for travelling with us and for taking the time to share your experience.

Rated 5 out of 5 stars

Ilona Cross is awesome and I would…

Ilona Cross is awesome and I would happily book a trip to Mars through her.

February 11, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for your wonderful feedback.

We’re delighted to hear how highly you think of Ilona. Her knowledge, care and enthusiasm make such a difference, so it’s lovely to know she inspired that level of confidence.

We may not be arranging trips to Mars just yet, but we’d be very happy to help plan your next adventure a little closer to home.

Thank you again for travelling with us and for taking the time to share your experience.

Rated 5 out of 5 stars

Amazing holiday

Steppes understood our requirements, had in depth knowledge of the country we were visiting and we had an amazing holiday!

January 25, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for your kind feedback. It’s wonderful to know it all came together into an amazing holiday for you.

Thank you again for travelling with us and for taking the time to share your experience.

Rated 5 out of 5 stars

Use Steppes every time you travel!

As usual everything was organised perfectly. I have never had to complain about you.

January 30, 2026
Steppes Travel logo

Reply from Steppes Travel

Thank you for your lovely feedback.

We’re delighted to hear that everything was organised perfectly and that you continue to have such positive experiences travelling with us. Your trust and continued support mean a great deal.

Thank you again for travelling with us and for taking the time to share your experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look