Step Teachers Reviews 

133
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 119 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being exceptionally supportive, friendly, and always willing to go above and beyond. People note that the initial registration and onboarding process is remarkably smooth, while daily communication remains exceptionally clear, professional, and consistent throughout various school assignments. Some reviewers were not happy with communication issues, pointing out unexpected delays in getting responses or encountering difficulties when trying to secure placements. A few people also felt that job opportunities could occasionally be inconsistent, making it challenging to maintain steady employment throughout the year.

What people talk about most

Staff

Clients share high satisfaction regarding the staff, highlighting that team members are consistently helpful,... See more

Service

Users describe positive interactions with service, highlighting the supportive and reliable nature of the... See more

Customer service

People report positive experiences with customer service, highlighting that consultants are extremely... See more

User experience

Reviewers express strong satisfaction regarding user experience, highlighting an efficient, helpful, and... See more

Response time

Customers had positive experiences with response time, frequently highlighting that representatives... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been working with Step Teachers for several years and I highly recommend them to anyone who is looking for a job in education. Communication is always efficient and they understand my person... See more

Company replied

Rated 5 out of 5 stars

Step Teachers is a great agency to work with. The team is very friendly, helpful, and professional. They always support you and communicate clearly. I felt respected and valued while working with them... See more

Company replied

Rated 5 out of 5 stars

Step Teachers has been a reliable and steadfast company for me over the years that I have been working for them. They care about their teachers and always endeavour to find them work no matter... See more

Company replied

Rated 5 out of 5 stars

I have been with Step Teachers since 2022. The branch manager Rachel and Lauren are very good. Both ladies are very efficient, friendly kind, positive and supportive. I have had lots of differen... See more

Company replied


Company details

  1. Recruitment Service

Written by the company

Step Teachers provides quality supply teachers, support staff and teacher recruitment services to primary and secondary schools across the country.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

133 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(133)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

The registration process was made easy…

The registration process was made easy by good communication with regular updates. Teaching work was sourced for me quickly, and I felt well supported throughout. I would definitely recommend this agency.

February 21, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re pleased to hear that the registration process was easy and that our communication and regular updates made you feel supported. It’s great to know that we were able to source teaching work quickly for you, and we truly appreciate your recommendation.

Rated 5 out of 5 stars

A Brilliant Organisation

Step Teachers always do a wonderful job of finding me different teaching placements across the whole of East Anglia. They are friendly, approachable and never fail to put 110% into all that they do.

February 21, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re thrilled to hear that Step Teachers has been able to provide you with a variety of teaching placements across East Anglia. It’s wonderful to know that our team’s friendly, approachable, and dedicated approach has made such a positive impact.

We truly appreciate your kind words.

Rated 5 out of 5 stars

Great supply agency

The consultants at Step teachers are all supportive and professional. Someone is always on the other end of the phone for any concerns. The training they provide is excellent and not always offered anywhere else.

February 20, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re delighted to hear that you find our consultants supportive and professional, and that you appreciate the accessibility of our team for any concerns. It’s also great to know that the training we provide has been valuable and unique.

We truly appreciate you sharing your experience with Step Teachers.

Rated 5 out of 5 stars

My experience with Stepteachers has been excellent.

My experience with Stepteachers has been very positive . Very good communication and empathy that helps with what can sometimes be a stressful experience.

February 20, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re pleased to hear that your experience with Step Teachers has been excellent. It’s wonderful to know that our communication and empathetic approach have helped make what can sometimes be a stressful process much easier.

We truly appreciate you sharing your experience.

Rated 5 out of 5 stars

Step Teachers Good To Work For

I have worked with Step Teachers for a few years now. They come up trumps every time over others. Rachel Tobin in particular is efficient getting me bookings and explains ahead of the booking what to expect for example "it could be challenging there" or "you will love it there" just to prepare you if it's somewhere you have not been to before. She's also been good at letting a school know of a recent hip problem I have so they are aware not to give me tasks which involve bending or picking young ones up. I've had personal grief issues over the last couple of years and she's guided me towards help, I will take this up at some point. Rachel is just so helpful 11/10.

February 20, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re delighted to hear that your experience with Step Teachers has been so positive. Rachel will be thrilled to know that her efficiency, thoughtfulness, and personal support have made such a meaningful difference, from preparing you for new bookings to considering your health needs and offering guidance during difficult times.

We truly appreciate your kind words and are proud to have such dedicated consultants on our team.

Rated 5 out of 5 stars

Brilliant agency to work for.

Brilliant agency to work for. Friendly and supportive staff, providing flexible work in schools. Offer both short and long term placement in a variety of different roles.

February 20, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re delighted to hear that you find Step Teachers friendly, supportive, and flexible. It’s great to know that our variety of short- and long-term placements across different roles has provided a positive experience for you.

We truly appreciate you sharing your thoughts.

Rated 5 out of 5 stars

The training provided a lot of insight…

The training provided a lot of insight into the workings of the school system. It provided guidance as to how to proceed in a variety of scenarios

February 16, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re pleased to hear that the training provided useful insight into the workings of the school system and offered guidance on handling a variety of scenarios. It’s great to know that it helped you feel more confident and prepared in your role.

Rated 5 out of 5 stars

Going the extra mile

I have worked with the Step Teachers Agency for several years. I am treated professionally with respect and my wishes are taken into account. There is always somebody friendly and helpful at the end of a line should I have a query. Furthermore, the agency offers support through their online app. I would recommend Step Teachers and regularly do!

February 20, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re delighted to hear that your experience with Step Teachers over the years has been professional and supportive. It’s wonderful to know that our team’s friendly approach, respect for your preferences, and support through the online app have made a positive difference.

We truly appreciate your recommendation and continued trust in Step Teachers.

Rated 4 out of 5 stars

I felt listened too when l said what my…

I felt listened too when l said what my strengths were when going out to certain schools and when something happened with either a child or school once l told you it was sorted out really quickly.

April 10, 2025
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re pleased to hear that Step Teachers listened to your strengths and matched you to the right schools. It’s great to know that any issues with a child or school were addressed quickly, making your experience smoother and more positive.

Rated 5 out of 5 stars

I’ve been with ‘Step teachers’ for…

I’ve been with ‘Step teachers’ for nearly ten years and have always had a really good experience with them. Their approach is both professional and personal.
I know that I am in safe hands with them and that they will always try their best to get me work when I want it.
Can’t recommend them highly enough!

February 20, 2026
Unprompted review
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Reply from Step Teachers

Thank you for sharing such a fantastic review.

We’re thrilled to hear that your nearly ten years with Step Teachers have been both professional and personal. Knowing that you feel supported and confident in our team means a great deal.

We really appreciate your loyalty and recommendation, and we’re proud to have you as part of the Step Teachers community.

Rated 5 out of 5 stars

Excellent communication between Steps…

Excellent communication between Steps and myself. They found me two very good placements for long term cover. Easy transition from being a contract teacher to a supply teacher.

February 20, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re delighted to hear that communication with Step Teachers has been excellent and that we were able to help you secure two strong long-term placements. It’s great to know that your transition from contract teaching to supply work was smooth and positive.

Rated 5 out of 5 stars

My availability is always filled in

I'm not available each working day, but they have filled up the days that I'm available with work. What's more, they have agreed to inform me well ahead of time to enable me manage my medication so that I can be ready for the assignment.

February 13, 2026
Unprompted review
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Reply from Step Teachers

Thank you for sharing your experience.

We’re pleased to hear that Step Teachers has been able to fill your available days with work and accommodate your needs around medication. Our team strives to provide support and flexibility to ensure you can manage your assignments comfortably, and it’s wonderful to know this has made a difference for you.

Rated 5 out of 5 stars

I felt very welcomed and supported from…

I felt very welcomed and supported from all staff members.

January 6, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re delighted to hear that you felt welcomed and supported by all our staff. Creating a friendly and supportive environment is very important to us, and it’s wonderful to know this made a positive difference for you.

Rated 5 out of 5 stars

Very helpful staff

Very helpful staff. Good pay. Regular work found.

February 20, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re pleased to hear that our staff have been helpful and that you’ve found the pay and regular work satisfactory. We’re glad to have been able to support you and appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Personable and friendly supply agency

Personable and friendly supply agency. They look after their teachers and work hard to put the right teacher with the right job. They work to get the best rates of pay for us and are available for help and support as and when we need it.

February 20, 2026
Unprompted review
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Reply from Step Teachers

Thank you for your feedback.

We’re delighted to hear that you’ve found Step Teachers to be personable and supportive. Our team works hard to match the right teacher with the right role and to ensure fair pay, while being available whenever support is needed.

It’s great to know our efforts have made a positive difference for you, and we truly appreciate you sharing your experience.

Rated 4 out of 5 stars

Good for supply TA work

Good as they gave me daily work in different schools doing supply TA work. The only issue was that work was on and off and I wasn't able to find anything permanent as a TA.

February 2, 2026
Unprompted review
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Reply from Step Teachers

Thank you for sharing your feedback.

We’re glad to hear that Step Teachers was able to provide you with daily supply work across different schools. We understand that finding permanent positions can sometimes be challenging, and we appreciate your honesty about this.

It’s great to know that, overall, you had a positive experience with us, and we value your input as it helps us continue to support our teachers and TAs effectively.

Rated 5 out of 5 stars

Exceptional Professionalism and Support

I have been working with Step Teachers since March 2025, and my experience has been outstanding. The team demonstrates exceptional professionalism, clear communication, and a strong commitment to securing suitable placements. Their support and efficiency consistently reflect a high standard of service. I highly recommend them to education professionals seeking a reliable and reputable agency.

February 20, 2026
Unprompted review
Step Teachers logo

Reply from Step Teachers

Thank you for your thoughtful feedback.

We’re thrilled to hear that your experience with Step Teachers since March 2025 has been outstanding. Our team takes pride in delivering professional, efficient, and supportive service, and it’s wonderful to know this has made a positive impact on your teaching experience.

We really appreciate your recommendation and are glad to have you as part of the Step Teachers community.

Rated 5 out of 5 stars

Understood my work needs

I joined Step Teachers to be more flexible to look after a family member. The team at Step Teachers Norwich understood my work needs and worked hard to keep me close to home with bookings. They regularly kept in contact with me to make sure my requirements were met and I was enjoying my teaching assignments. The team have kept me busy since I joined two years ago.

February 19, 2026
Unprompted review
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Reply from Step Teachers

Thank you for sharing your experience.

We’re delighted to hear that the Norwich team at Step Teachers understood your work needs and were able to support you with flexible bookings close to home. It’s wonderful to know that regular communication and attention to your requirements has helped you enjoy your teaching assignments.

We’re pleased to have kept you busy over the past two years and truly appreciate you being part of the Step Teachers community.

Rated 5 out of 5 stars

Positive experience overall

I have had a good experience working with Mohammed. He has been very supportive and helpful.

As a company however, the pay is not what I expected as I am paid as a qualified teacher when I am teaching in a school. This does not apply when you are supply though and your daily rate is paid as an unqualified teacher. So do bear that in mind.

Overall my experience has been a positive one.

February 19, 2026
Unprompted review
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Reply from Step Teachers

Thank you for sharing your feedback.

We’re glad to hear that Mohammed has been supportive and helpful throughout your time with Step Teachers. We also appreciate your comments regarding pay and understand that this can be an important consideration for our supply staff.

It’s great to know that, overall, your experience has been a positive one, and we truly value your honest feedback.

Rated 5 out of 5 stars

The staff I have had experience with…

The staff I have had experience with are absolutely amazing wonderful with accommodating me with my pregnancy and being supportive with the schools and always understanding if I can’t get to a location due to not being able to drive

February 19, 2026
Unprompted review
Step Teachers logo

Reply from Step Teachers

Thank you for your kind feedback.

We’re so pleased to hear that our team has been supportive and understanding, especially during your pregnancy and with any travel challenges. Ensuring our teachers and TAs feel accommodated and supported is very important to us, and it’s wonderful to know this has made a positive difference for you.

We really appreciate you taking the time to share your experience.

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