StewMac Reviews 

11,182
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 744 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the products, specialized tools, and finishing supplies are of exceptional top-tier quality, making the business a wonderfully reliable choice for any instrument building project. People also deeply appreciate the remarkably fast delivery service, wonderful packaging, and the incredibly helpful support team that always responds promptly and resolves any unexpected problems with total ease. However, some people mentioned that specific shipping options, carrier choices, or delivery wait times could occasionally be a bit frustrating when waiting for orders to arrive from afar. A few consumers also noted that certain items might occasionally lack free shipping or require careful planning for stock availability.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the top quality and reliability of... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items such as finishing... See more

Delivery service

People report positive experiences with delivery service, noting that orders arrive promptly and quickly.... See more

Service

Clients share positive opinions on service, highlighting quick shipping, prompt communication, and a very... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising prompt replies, helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stewart-MacDonald is not cheap. Their prices are generally ~15% higher than other luthier supply houses. That being said, I have to invoke the old saying, "You get what you paid for". The quality o... See more

Rated 5 out of 5 stars

StewMac is the best luthier supplier! Their products are great, and designed to make your project easier! I just ordered a Black Limba body blank, and a beautiful ebony fretboard to enhance the look o... See more

Rated 5 out of 5 stars

I’m putting together my first guitar build and wanted the best possible cherry burst finish available. All signs pointed me towards StuMac. Ended up with a solid kit that I’m moving through as I type,... See more

Rated 5 out of 5 stars

I've been looking for quality and "compatibility" for my "vintage" Brazilian Collings D-3 guitar...and the strap buttons 'StuMac' offers are of the best I have found. To match the ebony fingerboard,... See more


Company details

  1. Stringed instrument maker
  2. also in
  3. Musical Instrument Repair Shop

About StewMac

Written by the company

We’ve had one goal since 1968—to make guitars better. Over the past 50 years we’ve proudly become the world’s leading supplier of innovative lutherie tools, parts, and supplies. From simple jobs for first-timers to supplying the largest instrument makers and repair shops around the globe, helping others make music is our passion.

Everything we sell is backed by our Lifetime Promise: if any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement.

Quality you can trust. For life.


LUTHIER TOOLS + SUPPLIES


PARTS + HARDWARE


TONEWOODS


ELECTRONICS


KITS + ELECTRONICS


STRINGS + ACCESSORIES


VIDEO + IDEAS

Built to last a lifetime.

We stand behind our products

We stand behind our products
Our promise to you is simple and uncomplicated. If any of our products ever break, wear out, or fail to exceed your every expectation simply return it for a replacement. Quality you can trust. For life.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(11,182)

754 reviews in the last 12 months

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Rated 5 out of 5 stars

Consistent customer since the mid 70's

I've done business with Stew Mac since the mid 70's. They've always had great products and great service. My first purchase was a "Model 99" banjo kit. I still have that banjo. I've bought lots of banjo parts from them, and recently have bought guitar wood, tools and an amp kit from them.

At any rate, I've had very few problems with orders during this extended time, and in those few cases the problems were resolved very quickly.

Stew Mac is pretty much the "last one standing" of the companies I bought from in the 70's and 80's. Glad they're still around.

October 2, 2026
Rated 4 out of 5 stars

No other Lutherie Supplier can equal…

No other Lutherie Supplier can equal the offerings Stewmac brings to the table BUT, I hate the subscription model you’ve adopted, with it’s annual membership fees. That’s probably a non-issue for folks that make a living working on or building instruments, but for the hobbyists I find it to be a barrier to doing business with Stewmac. I look for alternatives, because I find Stewmac usually to be the high-price option, whereas I can usually find cheaper alternatives if I just do a little shopping around. I guess convenience and one-stop shopping gives Stewmac a leg up on the competition, but in this tariff driven economy I need to find the best overall value for my hard earned dollars, so I shop around.

October 2, 2026
Rated 5 out of 5 stars

Absolutely GREAT customer service

Absolutely GREAT customer service.
Of course the best products available.
If you want the proper equipment look to StewMac.
After this last experience with this wonderful company I will always give them FIRST Choice on any musical things I need.
Thank you StewMac, keep up the Great work

October 2, 2026
Rated 5 out of 5 stars

The right part

The right part, a bit pricy but correct and worth it. Didn’t have to go to the UPS to do the obligatory Amazon return. Definitely worth it.

October 2, 2026

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