stgileshotels.com Reviews 26

Stayed there last week, very small for a superior single and it was absolutely filthy. The mattress was all stained and there looked like there was blood on the wall

Hardest hotelbed I have ever slept ind. No aircondition, the room was hot. When ever ever a door slammed at the floor we stayed at, we woke up.
The service was fine and location was good, but what does that help, if you cant sleep?

Good value for money hotel. Was expecting a rough and ready hotel, after the reasonable price we paid for the room; was pleasantly surprised! From walking through the unassuming front doors, you are presented with concierge service, a welcoming, always manned reception and entrances to both the hotel restaurant, adjoining restaurant and bar.
A lift ride to our floor (5th) and a short walk down the corridor, with numerous windows that give you a pleasant view over London. Could even see the London Eye!
Our bedroom was a twin with shower and did not disappoint. The beds are Premiere Inn quality with extra pillows and blankets if required, and a desk fan, if blowing air was required. Did not need to adjust the temperature, so am unable to comment on aircon.
Room is basic but comfortable. No desk but a dressing table/vanity area with light and mirror between two wardrobes; one full height, the other half with drawers underneath; this also contained a safe. There was a chair to sit on if required. There were also bedside cupboards so as to put glasses or phones on whilst sleeping.
The bathroom was basic but high quality, with brilliant white clean fluffy towels. Again, there were more in the cupboard if required.
The only complaint I think people may have is the size of the window, however, to stay that cheaply in central London, far outweighs what you can see from your window!
The 24-hour restaurant attached to the hotel was impeccable, and the food was amazing. It was more expensive than we were used to, but good prices for London; it kind of depends on what you choose. We dined there for dinner, and breakfast as we hadn’t chosen the meal option with the hotel.
The location of the hotel is right off Tottenham Court Road, with the tube station a very short walk away. Being slightly mobility challenged, I didn’t find it too bad a walk, and although we weren’t staying there in order to go to the theatres, they were only a quick five-to-ten-minute walk away, or in my case a slow fifteen to twenty. Very happy, and noted for next time.
All in all, I was very impressed with all aspects of this hotel, and would definitely recommend it.

All my cash was stolen from my room while I was having breakfast downstairs!! The hotel said they dont have CCTV!!!!!!! I tried to meet the manager and wrote to him several times but he does not respond!!!
When I stood in the reception telling another resident that my money was stolen, the receptionist told me I cant do that!!!

On our first night my wife decided to take a shower, we discovered we had no hot water.I rang reception but no one picked up so I made my way down to reception. I explained the situation to the young lady on desk duties who informed me that there was in fact trouble with the hot water and maintenance were working to fix it. I explained that we'd had a long first day, just wanted a shower and bed, could we change the room? I was informed there was no point as all the rooms were the same but I would be informed by telephone in my room when the situation had been resolved.
What could have been done differently?
It would have been nice to be told there was a problem instead of having to go down to reception to find out for myself.
A different room offered would have resolved everything that followed..
Reception rang my room at approximately 9:30pm to say the problem had been resolved and hot water should be available by 10:15pm at latest.
By 11:00 - and being extremely tired by this point - I made my way back down to reception to tell them again that we had no hot water. The gentleman I spoke to (I didn't get his name unfortunately, it was late, I was tired) immediately said he would try our adjacent rooms and we could move to a different one. Within five minutes of being back in my room, the gentleman knocked with new key cards for room 804 (we had been in 801) we got to our room, my wife had her shower (as did i) and we got to bed around 00:30am.
I was told that my problem had been logged and that I'd be able to speak to the manager in the morning.
Next morning I went to reception to make a complaint to the duty manager but was told to come back after 11:00am.
We only had two nights in London and wanted to make the most of it so it was late afternoon before I got to reception again. Again I was told the duty manager was busy but my complaint had been logged and that I would be offered compensation, what did I think was fair? All I wanted was an apology from senior management and if they thought it fair they could decide on compensation. I was thinking about coming back to London with my wife in early December but it seemed unlikely that I'd be stopping at St. Giles to be perfectly honest. We left it there, they'd be in touch.
On returning to hotel Friday night after the theatre I checked with reception but had no messages.
Saturday morning I checked again with reception on checking out but again no messages.
At no time did anyone try to contact me after that first phone call on Thursday night when I was told (incorrectly) that the problem with my room had been resolved.
It really is such a shame as everyone I spoke with was extremely courteous and professional, I guess the messages just got lost. As I have already written, we were in London for two days, I felt like I spent half my time stood in reception which frankly was the last place I wanted to be.
This could all have been avoided if I'd simply been offered a different room when I first reported it on our first night.
They have lovely, friendly people working for them, it's a shame my wife and I won't be back.
I got the opportunity to tell St Giles - again - a few days after getting back on a feedback form they sent me. I never heard back of course..

I stayed here for 2 nights from 30th May to 1st June 2022. My friend and I travel quite often. We stayed in many different hotels in different countries. Staying at St.Giles was the worst and horrible experience by far. I would not recommend this hotel to anyone.
1. Reception/ Check-in and Check-out
Receptionists are robots. They do not engage with customers at all. They are there to hand out keys and take keys back. If there is no human interaction it may be better to use self check-in/out machine.
2. The room
Our room was extremely tiny. They advertised it as “ newly renovated “ on their website. It doesn’t feel like a new room at all. There was no air conditioner and we couldn’t adjust room temperature. We had to leave a window open all night to adjust temperature in the room which disturbed our sleep due to noisy from streets. Beds were very uncomfortable. My friend and I are quite slim people. However, the bed wasn’t study enough for us. When my friend tried to sit down the bed was tilted to one side and my friend nearly hit the floor with the bed. Bathroom was also extremely small, especially the shower booth. I’m only 5ft and 7 stone. But I couldn’t move arms in the shower booth. The biggest problem was hot water. There was no hot water. Water temperature was just passed ice cold stage. On our last day of morning, a house keeper knocked on the door and said “ You finished. Clock ( by tapping her wrist).” It was 8:20am. I checked check-out time and it was displayed at 11am on there website. Not long after first knock, again, the housekeeper knocked on the door at 8:58 am. There was no communication whatsoever or any explanation why she kept on coming back. So, we were rushed out of our room and we left at 9 am.
3. The lift
It seemed fine to go upstairs from the lobby. However, we couldn’t use it at all to go downstairs. We had to use stairs to go downstairs every time. It was not easy to use stairs with our luggages.
4. Customer service
It was very unpleasant stay and I sent an email to explain what happened during our stay. Their response was giving me a preferential rate for the same room with breakfast. No, that’s not acceptable. The room where we stayed doesn’t work for us. This customer service person doesn’t even understand. Then, all they can do is 20% off of our stay and take it or leave it. What kind of oppressive customer service is this? I requested full refund but no one replied and completely ignored my email. When I asked “ Have you ever stayed in one of rooms?” the person didn’t answer. I’m sure they never stayed in any rooms and they don’t even know how it feels like staying in that kind of room. If my friend and I were their family they wouldn’t treated us this way. I cannot recommend this hotel to anyone and do not want to be mistreated. I would like to know why no one replied my email and ignored me. They might think I would be a random dumb Chinese person making non sense complaints. But I’m not making up. If anyone go on there Facebook page there are so many similar complaints. It doesn’t matter how many times they get complaints they don’t care or improve at all. I request 100%, full refund after horrible stay and mistreated by St.Giles hotel.