www.stitcher.co.uk Reviews 7,636

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 94 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast delivery and the excellent service received, often highlighting the efficiency of their orders. Many people appreciate the high quality of the products, especially the threads, and find the prices to be very reasonable and competitive compared to other options. The website is frequently described as easy to use, making the ordering process smooth, and the staff are often commended for their helpfulness and dedication to customer satisfaction. However, some customers also noted occasional issues with delivery, such as a parcel being damaged in transit or a delay in the item being received by the postal service. A few other people also felt that the choice of delivery service could be improved, suggesting alternatives for a smoother experience.

What people talk about most

Delivery service

Consumers find delivery service to be positive, frequently praising its speed and efficiency, with many items... See more

Product

Users describe positive interactions with product, consistently praising the good value, quality, and... See more

Service

Customers had positive experiences with service, consistently praising the staff for being helpful and... See more

Price

Reviewers highlight positive aspects of price, consistently finding them to be very reasonable and great... See more

Order

Clients share positive opinions on order, frequently highlighting the swiftness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stitcher is the best thread shop I have ever used, I consider myself a loyal customer. The staff are second to none, they will bend over backwards to ensure every single customer is happy. I would n... See more

Rated 5 out of 5 stars

I have only recently discovered Stitcher, but I have already ordered from them multiple times because I have been so impressed. It is a great website, especially for DMC and Anchor threads, and they a... See more

Rated 5 out of 5 stars

My first purchase for 98 Anchor threads, absolutely outstanding. Fast delivery amazing choice of brands and colours. I have just put in for my second order of threads, as I do a lot of custom work,... See more

Rated 5 out of 5 stars

I always order my dmc threads from stitcher. The price is great and the delivery each time is exceptional. Honestly can't wait to receive my threads and every time they come super quick. Very impresse... See more


Company details

  1. Scrapbooking Store
  2. Hobby Store
  3. Needlework Shop

Written by the company

Cross stitch kits, cross stitch charts, embroidery, long stitch, tapestry, other crafts and accessories.


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wanted my order quickly

Wanted my order quickly and they absolutely delivered. Exactly what was in my largish order, and another one the next day for additional tapestry wools.
Prices are amazing.
Cannot fault them in anything.

May 1, 2024
Unprompted review
Rated 5 out of 5 stars

A great experience…

The threads were easy to find on the website. The price was lower than where I had shopped before, great bargain. The delivery was quick. Thank you.

April 1, 2024
Rated 5 out of 5 stars

My first time ordering.

My first time using Stitcher.
I needed a few threads to finish a current project and was a bit dubious about using a new site for the first time but I needn't of been worried!
My threads were dispatched swiftly, I was a little worried that the shades might be off, although they were branded but they were spot on and today I'm able to crack on with my macrame. I will definitely be returning to order more in the future.
Great service and communication.

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient

This was my first order from Stitcher. Their comms were excellent, delivery super fast, and product well packaged. From their emails, they sound like a friendly company that really cares.

March 2, 2024
Rated 5 out of 5 stars

Thread for project

I bought DMC thread for a project and I was very pleased with the prompt service. The threads were well packed and all the correct numbers were there. Thank you.

February 22, 2024
Unprompted review
Rated 5 out of 5 stars

Practically Perfect in Every Way

It's always such a pleasure to browse Stitcher's site, taking advantage of their ENORMOUS range and pick out threads for my upcoming braiding projects. I'm a huge fan of DMC threads (I make braided jewellery) and it's a rare day that Stitcher doesn't have the exact colour I'm looking for in the quantity I need.

My most recent purchase was more than 100 skeins (!!) for a range of braiding projects - which included the new, beautiful Eco Vita range - and not only was I able to order everything I needed, but at a better price than i'd have paid anywhere else.

A small mistake in the order (understandable given the size of it!) was easily, quickly and cheerfully remedied. All in all, an absolute pleasure, as always, to purchase from Stitcher. It's a shame I don't need to buy anything further for a while!

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Good quality cards

Exactly what I ordered. Good quality cards perfect for my needs. Quick delivery. Seem like a good company from the emails I received. I like the free catalogue & would buy from them again.

February 3, 2024

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