Stoepelford Reviews 

We were on the road with our 2021 hybrid powerboost and had problems with the truck brake controller. The truck had a trailer chosen but the brake controller was not recognizing the truck and when depressed said no trailer which means no trailer brakes. The dealership could not find any problems with the scan tool, but the service tech had told the service advisor Joe the OEM controller was crap. They gave us a copy of SSM 5026 which is a false alarm activation with a trailer.😡 Software update due out March 2022. I spoke to the service manager and said it was no false alarm and brake controller was not working. It fell on deaf ears. He did tell me I needed to go to a parking lot set my controller on 10 and schlock it😳. We headed home with a intermittent brake controller. Hoping for a better experience at our home dealership.

Hats off to Ken Stoepel Ford. My husband and I were pulling our 5th wheel to Kerrville and all of sudden the hose that goes to the turbo blew. It is almost noon and a 4th of July holiday. I called Stoepel Ford in Kerrville, Texas and spoke to Tommy Terrell. He told us to park our RV and bring in our truck and he would took care of us. We were prepared to rent a car and stay a couple more days. As soon as we pulled into the service bay Tommy met us and within 5 minutes he had given our truck to Phillip to repair. When Tommy came to update us we told him we hadn’t eaten. He said, let me have our driver (Lou) take you to find something to eat. Within 15 minutes we were at a great place to eat. We ate and Lou picked us up and our truck was ready. Now how is that or service? Thank you Tommy, Philip and Lou.

They have anything you might want in sales, repairs, maintenance or advice concerning your vehicle.

Everyone at Stoepel Ford r very professional and kind. We highly recommend them to our family and friends. They treat u like family!

WILL FIND YOU WHAT YOU WANT AND A GREAT PRICE, VERY POLITE PEOPLE AT kEN STOEPEL FORD

I feel that the service was satisfactory and the inspections were thorough. What else is thereto say about routine service?

IF YOUR LOOKING FOR A GREAT FORD DEALERSHIP YOU NEED TO GO TO KEN STOEPEL FORD.
THANK YOU RONNIE C GLOVER.

Discussed all aspects of vehicles with me and were willing to acknowledge limitations of certain models.

There was a pretty Ford Escape on the Ken Stopel Ford lot. We looked at it, drove it and told the agent we would be back on Monday to continue dealing with it as we were celebrating my birthday. We set up a time and left. On Monday morning we received a call from the agents supervisor wanting to know if we were still coming in. We said yes definitely. When we arrived at our scheduled time, the agent said the car was under contract and he would show us something else. He already knew what we planned to pay, but he wanted to sell us different vehicles at higher prices. I kept telling him to find my car. The supervisor walked by hearing me get loud and told the agent to go find Scott and talk to him. Twenty minutes later a miracle occurred! They found the car I had been looking at. They would just tell the other person that they sold it. Really, my husband and I feel like they wanted to sell us another car for a higher price even though I didn't like it. The whole ordeal still makes mad!!!! They found the car in the service department among other cars.

So far we are satisfied with the Ford Escape we purchased. Andrea O'Neal and the sales manager went above and beyond to assure that we were satisfied with the difference between our trade in and the new car price. The business manager went over all the extended warranties with us assuring that we fully understood what all was and what was not covered.

They made me feel at home and top priority. The sales person showed different trucks. The process for the signing did not take forever either.

When you put friendly people who deliver unmatched customer service together with great products, you're going to have a great experience and that's what you can expect when you go to Ken Stoepel Ford because they deliver on expectations.

Fleet Manager Mike Hebert is knowledgeable and attentive to the needs of his clients.

I never meet anyone at Ken Stoepel Ford the whole deal was done by phone. But speaking to who ever at the dealership they were friendly, and professional.
Thanks

EMPLOYEE ATTITUDE IS GREAT AND GIVES ONE A FEELING OF TRUST

Full service experience. Everyone is an extraordinary professional

Awesome experience. Andrea O'Neil was our Sales Representative and she answered all our questions and was instrumental in our decision making. She is the reason we chose Ford over Dodge. She is a true professional, never pushy which really turns me away. The dealership was great too. Everyone pitched in and helped on a very busy day so that our buying experience was quick and painless. This was the best car buying experience I have ever had in my life.