Stone Deals Reviews 44

Quick delivery, good quality tiles.

Super fast (paid for) delivery and reasonable tiles sent to see if we liked them; they just weren't for us

Communication very good and amazing tiles

Great customer service and prompt delivery from friendly and efficient staff. Thank you for your patience and advice.

We are very happy with my purchase from this tile store. The tiles are high quality and look amazing. The staff was friendly and helpful, and the whole process was quick and easy. Highly recommended!

I am extremely dissatisfied with my experience with Stone Deals, not because an issue arose, but because of the manner in which responsibility was repeatedly deflected once it did.
Following delivery, nine tiles, around 9 percent of the order, were found to be cracked. The pallet and all boxes were intact. The damage was confined to individual tiles inside sealed boxes and was reported the same day with photographs. Despite this, the initial response focused on whether the delivery paperwork had been signed as damaged, implicitly attributing fault to transport, even though there was no external damage to note at delivery.
When this position became untenable, the explanation shifted. First, the cracks were dismissed as “natural veining”, accompanied by an unsolicited and scientifically dubious lecture on stone formation, including the assertion that veins are “natural cracks”. Once further evidence was provided, the issue was reframed again, this time on price. I was explicitly told that at £39.99 per square metre I should not expect good quality stone, despite the same stone being sold by the company in other formats at prices approaching £99.99 per square metre.
In the same correspondence, I was described as a “valued customer” and offered a single free box as a goodwill gesture, while being expected to either collect it myself or pay delivery costs exceeding the value of the tiles.
It is deeply disappointing to see a business show so little pride in its product or accountability in its service, and instead give the impression of prioritising deflection, patronising explanations and opportunistic charges over honest resolution.
Google review with photos!

I only used this company for a small order to fill in some cracked slate tiles that needed replacing. The sample was sent quickly and a good match. What really sets this company apart is the excellent customer service though. In particular, Jo was extremely helpful in liaising with the warehouse to pack and prepare my order for collection by courier which I organised myself. I would not hesitate to use this company again and would highly recommend them to anyone else considering some home refurbishment.

It was a nervous purchase ordering tiles online as their appearance is so crucial to my renovation, even with a sample and Stone Deals providing pictures of their current stock of Vienne Yellow beforehand. What I received far exceeded my hopes. They are exceptional. Utterly thrilled with them. Beautiful tiles, full of life, texture and blend of colours. It’s made my week and I can be hard to please !

Excellent team..Jo was just brilliant as was Hannah. Super responsive. Really helpful with the ordering process. So looking forward to receiving the tiles.

Very poor customer service rude and inconsiderate. I have used them before with no issues but since then there are some significant changes in the customer service- would not user again or recommend.

Wonderful customer service. I just required a few mosaic tiles to repair some shower tiles. Jo at the company was incredibly helpful for such a tiny order, and a member of staff who lived near me even hand-delivered the tiles. At a time when there often seems to be little customer service, the way I was treated was outstanding!

Company sent some lovely travertine tiles but sent 23 tiles short of the job we paid for 51sm and received 46 we tried to get the rest sent out but was denied called it was our fault absolutely shocking take your money elsewhere, we've had to re design and use a different company. Shocking from the manager !!!!

We were extremely pleased with the service that Jo provided to us from Stone Deals. We wanted to order a specific travertine wall tile for our kitchen/diner and utility room. Jo was so helpful and kept us informed at each stage of the ordering process as well as updating us on the progress of our delivery dates. We need some additional tiles (we miscalculated numbers required!) but Jo ensured that this extra order request was dealt with speedily and it did not affect our tiler's work schedule. Jo was very professional and efficient with a pleasant manner, the tiles were exactly as we hoped and all delivered on time and in perfect condition. We cannot that Jo and Stone Deals enough and do not hesitate to highly recommend them. Thank you!

Great customer service with all the Staff , Jo is Always Really helpful with my questions and the products are excellent.
Kevin

Great product and customer service as always. We are using this company on regular basis and never had any issues. Thank you!

I am happy with the goods and the customer service. The stones were exactly as promised. The delivery process was very smooth.
Customer service was very friendly and they paid great attention to detail, which made the experience very pleasant.

I wanted a bit more information on the variations on the Carrara tiles, I spoke to Jo who was knowledgeable she also sent me photos of the tile they have in the warehouse, having these was useful in making out decision.
We went with the Carrara White.
The whole process from ordering to delivery went without a fault.
I would definitely recommend this company and I can not wait for my tiles to be installed.
Thank you Jo for all your help.

Amazing customer service and product pricing, will order again

I couldnt even place order for samples on check out.
Their site will make the transaction hope not take your money but not release the order , your bag is still full..something is very doggy here planing to speak with the bank i was even afraid is some spam to take your card details.
No email on the customer service you can speak with about any issue.
Not recomending at all.

Amazing customer service. Thank you Stone Deals