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Store First Self Storage - Leeds Reviews 35

TrustScore 4.5 out of 5

4.6

Store First Leeds, 2 Stourton Haigh, LS10 1AX Leeds, England, GB


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See what reviewers are saying

Rated 5 out of 5 stars

From my initial call to filling the unit, the customer service has been first-class. Not only that, but the pricing is very competitive, saving me over £100 a month compared to what I was paying back... See more

Company replied

Rated 5 out of 5 stars

A great storage unit company, we recently downsized from a 100 sq ft unit down to a 75 sq ft unit and the transition was handled perfectly. They made sure the new unit was on the same floor and nea... See more

Company replied

Rated 5 out of 5 stars

Amazing service from the minute you call . From the pick up service to the allocation of pod simply flawless. Pricing is extremely good value for money. I would highly recommend to anyone who is loo... See more

Company replied

Rated 5 out of 5 stars

Very friendly, helpful and efficient service. Very good offers and prices. The fact that you don't need to pay an extra month's deposit or give notice of leaving is a refreshing change from other stor... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility

About Store First Self Storage - Leeds

Written by the company

At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.

Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.

Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.

Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.


Contact info

  • Store First Leeds, 2 Stourton Haigh, LS10 1AX, Leeds, England, United Kingdom

  • 0113 819 9819

4.6

Excellent

TrustScore 4.5 out of 5

35 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Quick and effortless.

Quick and effortless.

For my short-term use, this was perfect. The only storage company that does not have a minimum 'rental' period.

Check in was simple, facilities are clean and well maintained, with 24/7 access to your storage unit.

Very good and cost effective.

August 30, 2025
Store First Self Storage - Leeds logo

Reply from Store First Self Storage - Leeds

Thank you for taking the time to leave feedback for the Leeds store. We're very happy to hear you've had a quick and effortless storage experience and simple check-in with 24 hour access! Thanks again for choosing Store First.

Rated 5 out of 5 stars

Great facilities and deals

I've been storing with Storefirst Leeds since 2016 for a personal unit. The facilities are nice , clean and secure if you ever have any queries staff are always happy to help

Comparing the facility to a number of local competitors it blows them out the waters with the free meeting rooms , break out rooms and refreshment

December 1, 2024
Unprompted review
Store First Self Storage - Leeds logo

Reply from Store First Self Storage - Leeds

Thank you for your fantastic feedback! We’re thrilled to hear you’ve been happy with our Leeds facility since 2016. It’s great to know our clean, secure units and extra amenities like meeting rooms and refreshments make a difference. We really appreciate your continued support!

Rated 5 out of 5 stars

Very friendly and helpful

Very friendly, helpful and efficient service. Very good offers and prices. The fact that you don't need to pay an extra month's deposit or give notice of leaving is a refreshing change from other storage venues. Also, any refunds due are paid within stated timescales. Store First will be my go to choice should I need storage facilities in the future. Many thanks.

August 28, 2025
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Reply from Store First Self Storage - Leeds

Thanks so much for taking the time to share this lovely feedback. We’re really glad to hear you found the service friendly, helpful, and straightforward and that our pricing and no-deposit approach made things easier for you.

It’s great to know the refund process and flexibility stood out too. We’d be more than happy to welcome you back if you ever need storage again. Thanks again for choosing Store First!

Rated 5 out of 5 stars

5 stars

Staff were very helpful and the unit was very clean.

July 10, 2025
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Reply from Store First Self Storage - Leeds

Thank you so much for the 5 stars and great review for our Leeds self storage! We're pleased to hear the team have been helpful and the units are clean - that's what we pride ourselves on. Thanks again for choosing Store First Leeds.

Rated 5 out of 5 stars

Stored here for around 10 years as I…

Stored here for around 10 years as I run a small double glazing business the staff are always very helpful and the location is great close to the M1.
Prices are good with discounts for longer term storage

November 17, 2025
Store First Self Storage - Leeds logo

Reply from Store First Self Storage - Leeds

Thanks for your review for our Leeds storage! We’re delighted to hear you’ve been with us for around 10 years and that the team have always been helpful. It’s great to know the location works well for your business and that our pricing and long-term discounts have been useful. We really appreciate your continued support!

Rated 5 out of 5 stars

Booking process was quick & trouble…

Booking process was quick & trouble free. Warm friendly welcome by the guy on reception. Explained everything & made sure all was good with my storage locker. Great offer price.

October 11, 2025
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Reply from Store First Self Storage - Leeds

Thanks for your review! We’re delighted to hear that the booking process was quick and easy, and that you received a warm welcome from our reception team. It’s great to know the locker setup and offer price worked well for you – we really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

The staff at Store First Leeds

The staff at Store First Leeds, are kind, professional and patient. Especially following my accident. I would highly recommend Store First Leeds, for your storage needs.

November 17, 2025
Store First Self Storage - Leeds logo

Reply from Store First Self Storage - Leeds

Thanks so much for your lovely feedback. We’re really glad to hear the Leeds team have been kind, professional, and patient for you. We really appreciate your recommendation and are glad we could support you when you needed it. Thank you for choosing Store First.

Rated 5 out of 5 stars

Mike and the team were always super…

Mike and the team were always super friendly and helpful, reasonable pricing and clean facilities, highly recommended

November 15, 2025
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Reply from Store First Self Storage - Leeds

Thanks so much for your feedback! We’re delighted to hear Mike and the Leeds team were friendly and helpful, and that you found the facilities clean and reasonably priced. We really appreciate your recommendation and for choosing Store First!

Rated 1 out of 5 stars

Terrible

Terrible, requested to change bank details for payment, they said this was done, it wasn't done at all, they took 2 further payments from the wrong account, had to mess around calling the bank to recall the payment. Don't recommend

May 13, 2025
Unprompted review
Store First Self Storage - Leeds logo

Reply from Store First Self Storage - Leeds

Thank you for your feedback.

We understand you reached out via WhatsApp to update your card details. Our team did respond to confirm our Sunday opening hours (10 AM – 4 PM), and we’re open seven days a week to assist our customers. However, we did not receive any further communication regarding the card update.

As we didn’t receive confirmation or updated details, the existing card on file was charged to prevent any service disruption. We apologise for any inconvenience this may have caused.

Please don’t hesitate to contact the store directly so we can verify and update your payment information moving forward. We’re here to help and assist our customers with any issues they may have.

Rated 5 out of 5 stars

Always happy to answer questions

Always happy to answer questions . Everything was explained clearly great company have re commended to others

May 12, 2025
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Reply from Store First Self Storage - Leeds

Thank you for the 5 stars! We're happy to hear you've had a great storage experience and our Leeds team have been able to help with your storage needs.

Rated 5 out of 5 stars

Excellent place and helpful etc

Excellent place and helpful etc, I'll be back if need be

February 28, 2025
Unprompted review
Store First Self Storage - Leeds logo

Reply from Store First Self Storage - Leeds

Thank you for the 5 stars for our Leeds storage centre. We're glad you have found it excellent and our team to be helpful. We'd love to welcome you back if you ever need self storage again!

Rated 4 out of 5 stars

The staff are pleasant and really…

The staff are pleasant and really helpful. They gave me exactly the right unit and the fact I can ho there any tie is really useful. Also the fact there's somewhere to sit, relax and have a brew is great. Also it's very clean and tidy.

March 20, 2025
Store First Self Storage - Leeds logo

Reply from Store First Self Storage - Leeds

Thank you for the lovely review for our Leeds storage team! We're very happy to hear you've been sorted with the perfect unit and you love our facilities. Thank you for choosing Store First!

Rated 5 out of 5 stars

Good facilities

Good facilities, convenient, helpful staff

March 1, 2025
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Reply from Store First Self Storage - Leeds

Thank you for your feedback! We're glad to hear you found our facilities convenient and our Leeds team helpful! Providing a great experience for our customers is our top priority.

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