Banner for Store First Self Storage - Preston

Store First Self Storage - Preston Reviews 39

TrustScore 4.5 out of 5

4.6

Store First Preston, Millennium City Park, PR2 5DB Preston, Lancashire, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Great service, excellent staff, instructions to use the storage facilities were explained very clearly, 24 hour access, good security very easy to use. I would recommend these storage units very much.... See more

Company replied

Rated 5 out of 5 stars

Experienced and helpful. Quoted great prices and explained the storage well. Special mention to Joshua in Preston. He knows his stuff!

Company replied

Rated 5 out of 5 stars

Efficient service, Joshua was very helpful when my husband called to make an appointment then when he showed us round. Explained everything clearly and was friendly and professional. Units are cle... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with my experience I was moving house and needed to store some things until I got a shed. I was signed up by Leah who got me a fantastic deal for my needs. The process of using my... See more

Company replied


Company details

  1. Self-Storage Facility
  2. Storage Facility

About Store First Self Storage - Preston

Written by the company

At Store First, we believe in offering the best value self storage units, which is why we include a free collection service, flexible contracts, and an exclusive 50% discount for the first 12 weeks. Our facilities also provide free Wi-Fi, kitchen areas, boardroom access, and parking, making storage more convenient than ever.

Store First is the UK’s number one choice for self storage units, offering individuals and businesses a secure, modern, and cost-effective storage solution. Whether you’re moving house, renovating, or need extra space for your business, we provide clean, spacious, and easily accessible storage units in a variety of sizes to suit your needs.

Unlike outdated lock-ups and garage spaces, our purpose-built self storage centres are designed for convenience and security. We offer secure 24-hour access, CCTV monitoring, alarms, and fob-entry systems, ensuring your belongings are safe at all times. Plus, every unit comes with a free heavy-duty padlock for added security.

Our friendly, knowledgeable teams are on hand to provide exceptional customer service, and with locations across the UK, Store First delivers hassle-free, all-inclusive self storage tailored to your needs.


Contact info

  • Store First Preston, Millennium City Park, PR2 5DB, Preston, Lancashire, United Kingdom

  • 01772 429 429

4.6

Excellent

TrustScore 4.5 out of 5

39 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

what you see is what you get

what you see is what you get, helpful and clear terms and conditions and good value for money

February 20, 2026
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for your great feedback! We’re pleased to hear that you found our service straightforward, with clear terms and conditions, and good value for money. Providing honest and helpful service is very important to us. We’re always here if you need anything!

Rated 1 out of 5 stars

Insane amount of calls

Gives no option to not give number when shopping for quotes, recieved countless texts, calls and emails every day since and had to block numbers. Really doesn't make one want to go ahead with the company. Please chill out.

February 25, 2026
Unprompted review
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thanks for your honest feedback, and we’re genuinely sorry for the frustration caused. We completely understand how overwhelming repeated calls and messages can feel, that’s not the experience we want anyone to have. Thanks again for flagging this. Feedback like this helps us improve.

Rated 5 out of 5 stars

The attention to detail in determining…

The attention to detail in determining the suitable unit size.

February 20, 2026
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for your feedback! We’re glad our Preston team could help you find the right unit size and provide that extra attention to detail. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

All the lads are so friendly and…

All the lads are so friendly and helpful. Was so grateful to them on the day of my move and made it a lot less stressful.

February 20, 2026
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for the 5 stars for our Preston self storage! We're pleased to hear the team have been able to make the move a lot less stressful for you and help with your storage. Thank you for choosing Store First - if you ever need storage again, we'd love to welcome you back!

Rated 5 out of 5 stars

Brilliant so far

Brilliant so far - the guys at Preston have been quality.

February 19, 2026
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for the 5 stars for our Preston storage - we're pleased to hear you've found it brilliant so far. Thank you for choosing to be a Store First customer!

Rated 5 out of 5 stars

Professional and efficient

Efficient service, Joshua was very helpful when my husband called to make an appointment then when he showed us round.
Explained everything clearly and was friendly and professional.
Units are clean and tidy and well organised.
Easy to use trolleys and lift.
Happy with the service so far.

November 15, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for taking the time to leave feedback for our Preston store. We're thrilled to hear Joshua has been able to help with your storage needs and everything was explained clearly and professionally. We're glad you have found the units to be clean and the facilities easy to use. Thanks so much for choosing Store First Preston

Rated 5 out of 5 stars

Great friendly service and excellent…

Great friendly service and excellent facilities. We hired the unit for 3 months on their special offer/ fantastic value- Thank you very much …

September 26, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thanks so much for your feedback! We’re delighted you enjoyed our friendly service and facilities, and that you found great value with our 3-month offer. We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Brilliant storage

My experience with Storefirst is very positive . The units are very clean, it's very secure and 24 hours if you need that.
The staff are very polite and will go out of their way to help you. I definitely recommend Storefirst Preston.

November 24, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for the wonderful feedback! We’re thrilled you’ve had such a positive experience at Store First Preston and appreciate you highlighting our clean, secure units and helpful team. Your recommendation means a lot!

Rated 4 out of 5 stars

From my first enquiry over the phone..

From my first enquiry over the phone, to handing my key fob back into reception everything went smoothly.
My first time using a storage company and the service was first class, very clear explanations and replies to my sometimes useless questions!!

November 22, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for the lovely feedback! We’re thrilled your first experience with us went smoothly and that our team could provide clear explanations. No question is useless – we’re always happy to help!

Rated 5 out of 5 stars

It was just so easy !!!!

It was just so easy. From the start it was handled quickly and professionally. I felt so secure and trusted in the process
As a single lady of 81 years old I was apprehensive but there was no need for me to worry !!!!!

October 2, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you so much for sharing your experience. We’re really glad to hear everything felt easy, secure, and professionally handled from the start.

It means a lot to us that you felt comfortable and supported throughout the process especially when you were feeling a bit apprehensive. The team will be delighted to know they helped put your mind at ease. We really appreciate you choosing Store First!

Rated 5 out of 5 stars

Great staff feels safe and secure even…

Great staff feels safe and secure even when I go in alone at night

November 16, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for the 5 stars! We're happy to hear you feel secure on the premises even alone at night and that you appreciate our Preston team - they are indeed great! Thanks again for choosing Store First.

Rated 5 out of 5 stars

Josh and Ash!

Josh and Ash!

Two brilliant members of staff. Really helpful and understanding of your needs would recommend store first to anyone who is requiring storage. Good pricing as well.

November 8, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for the kind words for Josh and Ash from our Preston team - we're really glad to hear the team have been helpful and understanding. Thanks again for choosing Store First.

Rated 5 out of 5 stars

100% recommended

Was really good customer service, any problems we had was dealt with straight away.
Very friendly and trustworthy business.
Would definitely recommend shame they don't have storage in the south west.

October 6, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thanks so much for the lovely feedback! Great to hear you had such good customer service and that any issues were sorted quickly! We really appreciate your recommendation too.

Rated 5 out of 5 stars

Too Easy

so easy to sort, excellent helpful and friendly staff, best storage facility I have used, excellent value too

November 8, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thanks so much for your feedback! We’re thrilled to hear you found the process easy and the team helpful and friendly. It’s great to know you feel we offer excellent value — we really appreciate you choosing Store First!

Rated 5 out of 5 stars

Amazing all round!

Ash was amazing! Really friendly, very helpful. Made the stressful situation of moving house feel calm. Facilities are well organised and clean and everything you could need! Would definitely recommend!

October 31, 2025
Unprompted review
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thanks so much for the lovely review! We’re so glad Ash could help make your move a little less stressful, that’s exactly what we’re here for. Delighted to hear you’re happy with the facilities at our Preston store too! Thanks again for choosing Store First.

Rated 5 out of 5 stars

Excellent facilities and really helpful…

Excellent facilities and really helpful staff.

October 22, 2025
Unprompted review
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for the 5 stars and great review for our Preston self storage units! We're very happy to hear you've found our facilities excellent and our staff helpful.

Rated 4 out of 5 stars

Great service and facilities …

Great service from Josh at the Preston store . We were shown round, the paperwork was easy and he quickly arranged a second unit when we filled the first one. We had use of a van on each day which was included in the fee. The premises are nice and clean with access to a kitchen and meeting room if needed. 24/7 access to the unit is perfect for us. The only down side is there is only one lift and it got a busy on the second day with other removal companies at peak time. All in all highly recommended. Thanks again Josh.

March 27, 2025
Unprompted review
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thanks so much for your review! We're glad to hear Josh made the process smooth for you and that you found our facilities and 24/7 access so convenient. We appreciate your feedback about the lift and will take it on board. If you ever need storage again, we’d love to help. Thanks for choosing Store First Preston!

Rated 5 out of 5 stars

First rate storage, professionally managed with customer focus at the centre.

Really easy to deal with. My initial enquiry was extremely positive, all my questions were answered in an honest and straightforward manner, and I was reassured by the inclusion in the fee of insurance for my possessions and a good strong padlock for my unit. I needed a large unit and Store First created the space I needed by merging 2 smaller units. They also offered a van to transport my items from home to the unit. I booked storage with them on the spot and have been extremely impressed with the whole experience.

February 21, 2025
Store First Self Storage - Preston logo

Reply from Store First Self Storage - Preston

Thank you for your fantastic review! We're so pleased to hear that your experience at Preston was smooth from the very start. Providing honest, straightforward service and ensuring you have everything you need—including insurance, a secure padlock, and the right storage space—is our priority. It’s great to know our team could tailor a solution for you and make the process even easier with our collection service. Thank you for choosing Store First Preston!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look