Store first charge you a reasonable price
Customer service: 5
Location: 5
Quality: 5
Staff: 4
Value for money: 5
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The information on this page is based solely on product reviews written by customers of Store First Self Storage via Trustpilot.
Here’s what people highlighted
Customer service
Location
Quality
Staff
Value for money
All reviews
Great location, great staff only issue is the doors are a little flimsy.
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 4
Reply from Store First Self Storage
Thank you for your review! We're so pleased to hear you like our Derby location and that our team made a great impression. We also appreciate your feedback regarding the unit doors and will be sure to pass your comments on to the relevant team. Thank you for choosing Store First, and we look forward to continuing to provide you with a great storage experience!
My first time using any storeage and it was so easy
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Reply from Store First Self Storage
Thank you for your lovely review! We're so pleased to hear your first experience using storage was such an easy one. Making the process simple and stress-free is exactly what we aim for, so it's great to know we delivered. We really appreciate your feedback and look forward to helping you again whenever you need us!
Super helpful staff and great facilities. Easy to find and competitively priced.
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thanks for the review and 5 stars! We're pleased you have found the team super helpful and facilities great and easy to find - and even better that you've found the pricing competitive, that's exactly what we aim for! Thanks again for choosing us :)
Very easy process throughout and very polite and helpful staff
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you for the 5 stars all round for our Derby storage! We're glad you've found it an easy process throughout and the team have been able to help with your storage needs. We value your feedback and appreciate you choosing us!
The staff or always friendly and helpful. The facilities are clean and tidy, better than other storage facilities. Fantastic value for money, and no notice period needed to vacate.
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you so much for the wonderful review for our Derby storage. We're glad to hear you have found us better than other storage facilities and love our storage package and helpful team - that's absolutely what we aim to provide! Thank you for choosing us!
We researched a number of options and found StoreFirst to be the best value for money. A scoonch more expensive on the face of it, but services offerred, helpfulness of staff, quality of facility have us pleased we chose StoreFirst.
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you so much for doing your research and choosing StoreFirst Derby! We're thrilled to hear that while the initial price point looked slightly different, the quality of our facility, the helpfulness of our staff, and the extra services included made it the absolute best value for money for you. We truly appreciate your feedback and are so pleased to have you storing with us!
Easy to set up, great prices, easy access and lovely size containers… value for money
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you so much for your kind words! We’re thrilled to hear that you found the setup process easy, our prices great, and our containers both lovely and spacious. It’s always rewarding to know we’re providing value for money. Thanks for choosing us!
Great service from Scott the store manager. Very helpful and clear, extremely efficient customer service.
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you for choosing Store First Derby - we're pleased to know you've had great Scott service! He's always very helpful and it's great that this has shone through. Thanks again for choosing us!
Good long term prices with insurance included. Easy access at any time, no restrictions, though plan carefully if Derby are playing at home. A covered unloading area would be a huge plus
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you for your valuable feedback! We’re glad you appreciate our competitive long-term prices with insurance included and the convenience of easy, unrestricted access. Your suggestion for a covered unloading area is noted and will be considered to improve the experience. Thank you for being a valued Store First customer!
Amenity benefits with meeting rooms, kitchen etc
Customer service: 5
Location: 4
Quality: 5
Staff: 5
Value for money: 4
Reply from Store First Self Storage
Thank you for your review! We're delighted you found value in the amenities at our Derby store, including the meeting rooms and kitchen facilities. We aim to make self-storage as convenient and comfortable as possible, whether you're managing a move, running a business, or storing belongings long-term.
We appreciate your feedback and look forward to welcoming you back whenever you need us!
Great facility
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you for the 5 stars for our Derby storage - we're glad you've found it a great facility and 5 stars across the board!
Super place with wonderful, helpful staff. Easy to set up and easy to use.
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you for your fantastic feedback! We’re delighted to hear you found our Derby store a super place with wonderful, helpful staff. It’s great to know the setup and usage were easy for you.
Everything was fully explained and the staff were very friendly.
Customer service: 5
Location: 4
Quality: 5
Staff: 5
Value for money: 4
Reply from Store First Self Storage
Thank you for your wonderful feedback! We’re glad to hear everything was clearly explained and that our staff made you feel welcome with their friendliness. We’re always here to provide the best service possible!
Nice experience
Customer service: 4
Location: 4
Quality: 3
Staff: 4
Value for money: 2
Reply from Store First Self Storage
Thank you for taking the time to share your feedback and for your positive ratings on our customer service, facilities, location, and staff. We’re glad to hear that these aspects of your experience have met your expectations.
We also appreciate your honesty regarding the quality and value for money. Your comments are important to us, and we are continuously working to improve the quality of our units and ensure our pricing reflects the best possible value for our customers.
If you have any specific concerns or suggestions, please feel free to reach out—we’d love the opportunity to address them and enhance your experience with us.
Thank you again for choosing Store First.
Great storage unit
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you for the 5 stars all round for our Derby self storage - very much appreciated!
Excellent service
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you for the 5 stars - we're glad to hear you've had excellent service at our Derby storage facility. Thanks again for choosing Store First.
Booked an upper floor storage room, easy to access, clear instruction provided, trolleys available to move storage items around
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you for the fantastic review for our Derby self storage! It's great to hear the team have been able to help with your storage needs. Thanks again for choosing Store First.
Within minutes of being on site I had rented a unit and sorted a P.O. Box. Very helpful staff and competitive pricing !!
Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Reply from Store First Self Storage
Thank you for the glowing review for our Derby self storage! We pride ourselves on a quick and effortless process and it's great to see the team have been able to help with your storage needs. Thanks again for choosing Store First!
Fantastic site for all our needs clean site Great knowledgeable staff Nice selection of boxes at competitive prices. Easy access for our vehicles Rightmove-removals.co.uk Wouldn't use anyone else in Derby or mansfield.
Reply from Store First Self Storage
Thank you for the wonderful feedback! We’re thrilled our Derby & Mansfield sites have met all your needs, from clean facilities and knowledgeable staff to easy vehicle access. It’s great to hear you wouldn’t consider using anyone else!