Ellesmere Port Store First

Ellesmere Port Store First Reviews

A product’s star rating is calculated as the average of all its reviews.


Store First Self Storage logo

Sold by Store First Self Storage

storefirst.com

1.3K Reviews

4.9

The information on this page is based solely on product reviews written by customers of Store First Self Storage via Trustpilot.


Here’s what people highlighted

Customer service

4.8

25 ratings

Location

4.9

25 ratings

Quality

4.8

25 ratings

Staff

4.8

25 ratings

Value for money

4.7

25 ratings


All reviews


Rated 5 out of 5 stars

Brilliant staff. Premises very clean and tidy. I will be recommending it to my friends and family

Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for your wonderful feedback! We’re delighted to hear that you find our Ellesmere Port team brilliant and the premises clean and tidy. Your recommendation to friends and family means a lot to us. We’re always here to provide the best service!

Rated 5 out of 5 stars

Fantastic customer service.

Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for your fantastic feedback! We’re delighted to hear you experienced excellent customer service at Ellesmere Port. Thanks for choosing Store First!


Rated 5 out of 5 stars

Number 1 for all your storage needs. Highly recommended.

Customer service: 5
Location: 5
Quality: 5
Staff: 5
Value for money: 5
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the glowing review for our Ellesmere Port self storage! We're glad to hear we're number 1 for storage needs and thank you again for your 5 star recommendation.

Rated 5 out of 5 stars

Great to deal with !

Store First Self Storage logo

Reply from Store First Self Storage

Thanks so much for leaving a 5 star review for our Ellesmere Port store - we're pleased to hear you've had a 5star worthy experience.

Rated 1 out of 5 stars

Pushy before payment, invisible after. Customer service flatlines the moment the invoice clears

Customer service: 1
Location: 4
Quality: 3
Staff: 1
Value for money: 2
Store First Self Storage logo

Reply from Store First Self Storage

Thank you for your review. Whilst we always have high ratings for our customer service at our Ellesmere Port store and our store staff follow an enquiry process, which is designed to not be aggressive or pushy, we have looked at your account and understood that you signed your agreement on the 6th October and did not move into the storage unit until the 24th October, therefore you had queried your move in date charges. We have now passed this over to the regional manager to investigate further and they will be in contact.

Rated 5 out of 5 stars

Would recommend to others

Store First Self Storage logo

Reply from Store First Self Storage

Thank you! We really appreciate your recommendation.

Rated 5 out of 5 stars

Immaculate storage facility, helpful and extremely efficient staff , fair prices and brilliant communication, would use again and highly recommend

Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the fantastic feedback! We’re thrilled you found our facility immaculate, our team helpful, and our service efficient. We really appreciate your recommendation and look forward to welcoming you again!

Rated 5 out of 5 stars

Wonderful service would highly recommend!

Store First Self Storage logo

Reply from Store First Self Storage

Thank you so much! We’re delighted you enjoyed the service and really appreciate your recommendation.

Rated 5 out of 5 stars

Very well managed by Kat and the whole team are brilliant fantastic units

Store First Self Storage logo

Reply from Store First Self Storage

Thank you for your feedback! We’re delighted to hear Kat and the team looked after you so well, and that you’re happy with the units.

Rated 5 out of 5 stars

Kat has always helped us with any issues, she’s always very helpful. Service is 10/10 would definitely recommend this place for storage. Great offers easy access clean & just what we needed.👍 Thanks again👍

Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the fantastic feedback! We’re thrilled Kat and the team have been so helpful and that you’ve had a 10/10 experience. We really appreciate your recommendation and are glad the storage met all your needs!

Rated 5 out of 5 stars

Storage First in Ellesmere Port - recomend!

Store First Self Storage logo

Reply from Store First Self Storage

Thank you for the 5 stars and recommendation!

Rated 5 out of 5 stars

Brilliant place

Store First Self Storage logo

Reply from Store First Self Storage

Thanks so much for the review for Ellesmere Port. We're thrilled to hear you've found the storage facilities brilliant and 5 star-worthy. Thanks again for choosing Store First

Rated 5 out of 5 stars

Clean , easy access, simple no fuss to move to smaller or bigger units . Staff are very helpful at all times

Store First Self Storage logo

Reply from Store First Self Storage

Thank you for taking the time to leave us a 5 star review! We're pleased to hear you've had a fuss-free storage experience and found our Ellesmere team to be very helpful. Thanks again for choosing Store First!