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storeluxy.com Reviews 7

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TrustScore 4 out of 5

4.2

Home Improvement Store
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Company details

  1. Home Improvement Store
  2. Bedding Store
  3. Decoration and Interior Design Store
  4. Furniture Manufacturer
  5. Furniture Wholesaler
  6. General Store

Written by the company

Storeluxy is a prestige premium marketplace, specializing in luxury designer items for both men and women. The company specializes in keeping updated with the best trending products online, that bring aesthetic and comfort to your home. This includes unique home and office interior and exterior furniture and decor, lighting, wall lamps, premium bedding sets, blankets, electronics, kitchen equipment, advanced technologies and many more of the best trending products.

Contact info

4.2

Great

TrustScore 4 out of 5

7 reviews

5-star
4-star
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1-star

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Rated 5 out of 5 stars

Bohemian Bed Throw.

Great service from this company.
Replaced my Bohemian Bed Throw that was the wrong colour.
They shipped the correct one to South Africa.
Will definitely use them again.

March 12, 2024
Unprompted review
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Reply from storeluxy.com

Thank you for your feedback, Elli! We're thrilled to hear that you had a great experience with our service. We always strive to provide excellent customer service, and we're delighted that we could promptly replace your Bohemian Bed Throw with the correct color and ship it to South Africa. We look forward to serving you again in the future!

Rated 5 out of 5 stars

Exceptional Customer Service Experience!

I recently ordered a the Luxury King Bed with Massage and Storage for salons from Storeluxy and my package arrived on perfect time!

I can't help but share my recent experience with Storeluxy because it was nothing short of amazing! From the moment I reached out with my questions, they made me feel like a valued customer.

From their timely responses to their proactive approach in finding solutions, it was clear that they genuinely cared about my satisfaction.

I also appreciated their transparency and honesty throughout the process. They were upfront about any challenges and worked tirelessly to find the best possible resolution.

Thank you Jay from customer service, especially for the gift you included in my order.

March 12, 2024
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Reply from storeluxy.com

Dear Alicia,

Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you are satisfied with your recent purchase of the Luxury King Bed with Massage and Storage from Storeluxy.

Our team at Storeluxy is dedicated to providing exceptional customer service, and we are delighted that we could make you feel valued and supported throughout your shopping journey. It brings us immense joy to know that you received your package on time and that our proactive approach and transparency resonated with you.

We will be sure to pass along your kind words to Jay from our customer service team, and we're glad to hear that you appreciated the additional gift included in your order.

Once again, thank you for choosing Storeluxy. We look forward to serving you again in the future!

Warm regards,

Rated 5 out of 5 stars

Really Great Service and a team that…

Really Great Service and a team that will really help you to get the best possible service available. Special thanks to customer service Molly 🌟🌟🌟🌟🌟

March 6, 2024
Unprompted review
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Reply from storeluxy.com

Thank you for your kind words and positive feedback! We're delighted to hear that you had a great experience with our service. We truly appreciate your recognition of our team's efforts, especially Molly from customer service. We'll be sure to pass on your appreciation to her. If you need any further assistance, please don't hesitate to reach out. Have a wonderful day! 🌟🌟🌟🌟🌟

Rated 5 out of 5 stars

Quality products, seamless service

I recently furnished my two bedrooms and bathroom through StoreLuxy and I couldn't be more pleased with the experience. From a cozy mattress to stylish indoor lights and a convenient shower kit, their diverse selection exceeded my expectations. The quality of each item is outstanding. I encountered a minor issue when I ordered the wrong duvet size by accident but their customer service made the return and exchange process hassle-free. This store is now my go-to for home essentials and I highly recommend it for anyone seeking quality and excellent service.

January 10, 2024
Unprompted review
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Reply from storeluxy.com

Dear Patryk,

Thank you so much for taking the time to share your positive experience with Storeluxy! We are thrilled to hear that you recently furnished your bedrooms and bathroom with our products and that the experience exceeded your expectations.

It's fantastic to know that you found our selection diverse and that the quality of each item met your standards. We apologize for any inconvenience caused by the accidental duvet size issue, but we're glad to hear that our customer service team was able to assist you promptly and make the return and exchange process hassle-free for you.

We truly appreciate your recommendation and are honored to become your go-to store for home essentials. If there's anything more we can do to enhance your shopping experience or if you have any suggestions for improvement, please feel free to let us know. We value your feedback and look forward to serving you again in the future.

Thank you again for choosing Storeluxy!

Best regards,

Molly
Storeluxy Customer Support Team

Rated 5 out of 5 stars

Great store

Great store, bought a massage bed for my house, I couldnt be more happy with it.
You'd be surprised how well it works and with all the storage space my wife can finally keep the room clean 😅.
It's one of those things that when you buy it, you cannot go back.
Storeluxy has been amazing, I was worried about the delivery so I messaged the support and they got back to me straight away with some information.
On time, product as described, couldn't ask for more.

January 8, 2024
Unprompted review
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Reply from storeluxy.com

Dear Kamil,

Thank you for sharing your wonderful experience with us! We're delighted to hear that you are enjoying the massage bed you purchased for your house and that it has brought such happiness to your home.

It's always great to hear from our customers, and we appreciate your humorous note about the added benefit of storage space keeping the room clean – a pleasant surprise indeed!

We understand that timely and reliable delivery is crucial, and we're pleased to hear that our support team was able to promptly address your concerns and provide the information you needed.

Your satisfaction is our priority, and we're thrilled to have met your expectations with an on-time delivery and a product that lives up to its description. If there's anything else we can assist you with or if you have any more feedback to share, please don't hesitate to reach out.

Thank you for choosing Storeluxy! We look forward to serving you again in the future.

Best regards,

Molly
Storeluxy Customer Support Team

Rated 5 out of 5 stars

AMAZING FIND

AMAZING FIND. Has so much variety on this site for really good prices. I bought an anime costume for a really good price, it arrived on time and quality was good. It is definitely a website I would use again for shopping.

December 31, 2023
Unprompted review
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Reply from storeluxy.com

Thank you for being a valued customer and for taking the time to leave a 5-star feedback. We look forward to hearing from you again in the future.

Rated 1 out of 5 stars

Terrible quality, definitely a scam.

If there was an option for no stars I would have used it. Purchased some silk bed sheets from them for £150 and they sent the wrong colour and they were terrible quality. I emailed them the next day to ask for the return address so I could send it back and get a refund. I was informed that I made the purchase so I wasn't allowed to return them and no refund would be given. I've reported them to trading standards and from abit of digging on the Internet I'm not the first person they have done this to. Avoid them if you haven't got money to waste.

September 5, 2022
Unprompted review
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Reply from storeluxy.com

Hi,

We apologise for the inconvenience caused with this order. Since this feedback the website has changed its management and we assure 100% customer satisfaction. If you order again from our store, we shall send you a complimentary gift.

We apologise again for any inconvenience caused in the past and we hope you shop again with us in the future.

Thanks,
Storeluxy

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