Stormsure Reviews 464

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brilliant products and excellent service. Really tough and durable glues and tapes etc. making these essential items to have around the house and workshop.

Rated 5 out of 5 stars

I used this product to repair my black heels, which had worn down one side significantly due to the way I walk. The kit included sandpaper that effectively eliminated the shiny (after drying) residue... See more

Company replied

Rated 1 out of 5 stars

I'm actually writing regarding Stormsure.com.au. I would highly recommend stearing clear of them as they are yet to deliver my product ordered back at the start of February & they do not respond to an... See more

Company replied

Rated 5 out of 5 stars

Customer service 10/10. Very quick to answer and answered my question. As in my own business customer service is everything plus this company’s product, Stormsure works incredibly well. Thank you o... See more

Company details

  1. Hobby Store
  2. Camping Store

Written by the company

Buy quality Adhesives, Patches & Accessories here! Specialist repair and maintenance products for watersports, fishing, camping & outdoors, bushcraft, DIY, woodwork, industrial & manufacturing and more.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

464 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

I only gave one star as I can't give…

I only gave one star as I can't give zero!

I ordered a hot tub repair kit on the 12th of October. After three weeks of me chasing the order and no response from them their "customer service" team priocessed a refunded and told me they didn't want my business anymore! I paid promptly but they didn't sent the item and then were surprised I either wanted my money back or the item! Rude and useless customer service!

November 1, 2023
Unprompted review
Stormsure logo

Reply from Stormsure

Hello, we are sorry you had this experience but I'm not sure this review is directly at us.

Have you got an order number please because there is no recollection of this at our end?
It sounds like you may be referring to stormsure.com.au. and we are Stormure.com.

We do not have any direct affiliation with .com.au. They are separate entities.

The products are ours however as we manufacture them in the UK and we have distributors all over the world.

We do not have any control over the .com.au site or their customer service.

We do know who it is though and I can get in touch with them.

Rated 5 out of 5 stars

Excellent Products & Customer Service

Advice required on the use of their product for a repair. Very fast friendly response by email. The company even did some tests to establish that the advice they were giving produced the desired result. Not many companies would do that these days! Repair carried out and remains good. I highly recommend both the company and their products. Thank you Stuart :)

July 24, 2023
Rated 1 out of 5 stars

Bought this product to repair a tent…

Bought this product to repair a small hole in a large tent.

The kit looks professional and the instructions are clear.

I followed the instructions to the letter, however after leaving for 5 minutes the tape had just curled up into ball.

Tried again same result.

Give it one last go and the same happened.

The surfaces were prepared as per the instructions.

It’s a shame as the reviews from other people show it does work.

Resorted to good old gaffa tape instead, looks ugly but did the trick!

@Stormsure, thanks for the response, the tent has been treated, but your instructions DO NOT explain this. The Gaffa tape stuck fine though🤷‍♂️

August 31, 2023
Unprompted review
Stormsure logo

Reply from Stormsure

Hello Sean, We are sorry you are having difficulty with the TUFF Tape. This only ever happens if the tent has been treated with something, usually silicone or a silicone based spray (water repellent). Nothing sticks to silicone very well so I imagine this is the case.

Rated 5 out of 5 stars

Would love to hear from anyone at storm…

Would love to hear from anyone at storm sure - have contacted a couple of times via email and the website and no response to my order that’s been delayed for weeks.

Thanks for the response and explanation- I hope now it is resolved

July 22, 2023
Unprompted review
Stormsure logo

Reply from Stormsure

Hello, Julie, I'm sorry you had this experience, but I can not find any order number from you using your name 'Julie Rothacker', nor can I find any email?
Do you have an order number please?
There are plenty of ways to contact us via the website using sales@stormsure.com or via the contact form available on https://stormsure.com. We of course are always ready and able to assist in any way. All orders we send domestically and internationally are fully tracked so we are able to see what has happened and in any case anyone does not receive their parcel then we send replacements straight away no questions asked.
Kind Regards
Stuart @ Stormsure

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look