Bethany from the AfterCare service has been really helpful in getting a few snags rectified. When we reported an issue, people we sent out the following day to get this fixed. Mick also came out to ch... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just dropping a note to thank the Story Homes Team at Heritage Fields who have been outstanding managing or purchase of our new gorgeous home which we completed on today. From start to finish Stacy an... See more
Company replied
Michael has been brilliant in solving any difficulties with snags that have occurred within our home. He has been kind, polite, and responsive, ensuring any issues were resolved in a very timely manne... See more
Company replied
Fantastic experience with Story Homes from start to finish. As a first-time buyer with no chain, the process was incredibly quick and straightforward. A big shout-out to Sean, who was absolutely brill... See more
Company replied
Company details
About Story Homes
Written by the company
Welcome to the official Trustpilot page for Story Homes.
Story Homes builds high quality new homes across Cumbria & Scotland, the North East and the North West. Our homes are designed for modern living and built to last, with a specification that includes more than your average new build.
A Story home has beautiful spaces inside and out, featuring open plan living with kitchen islands, bi-fold doors and light airy spaces.
Our story hear from our customers Sustainable story Our house typesContact info
Story House, Lords Way, Kingmoor Business Park, Carlisle, CA6 4SL, United Kingdom
- 01228 404550
- communications@storyhomes.co.uk
- www.storyhomes.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really easy to deal with as a company…
Really easy to deal with as a company and lovely helpful staff.
June 23, 2026
Unprompted review
Reply from Story Homes
Hi Rachel,
Thank you for your feedback. We’re delighted to hear that you’ve found the team easy to deal with and helpful throughout your experience.
Our experience with Story Homes has…
Our experience with Story Homes has been fantastic, the whole process has been well organised and smooth with regular updates on how the build is coming along. Tracey has been absolutely amazing, she has so much knowledge and helped us with the vast range of choices available.
We can’t wait for completion day!!
May 22, 2026
Unprompted review
Reply from Story Homes
Hi Lydia,
Thank you for your wonderful feedback. We’re delighted to hear that you’ve had such a smooth and well-organised experience with regular updates throughout your build journey. It’s great to know that Tracey has been so knowledgeable and supportive in helping you with your choices.
We’ll be sure to pass on your kind words to her, and we wish you all the best as you look forward to completion day.
Tracey has been fantastic help through…
Tracey has been fantastic help through our home buying journey. Without her expert guidance, I don’t think this process will have been as smooth as it has been. I can’t wait until completion.
June 21, 2026
Unprompted review
Reply from Story Homes
Hi Ellie,
Thank you for your lovely feedback. We’re delighted to hear that Tracey has provided such fantastic support and expert guidance throughout your homebuying journey, helping to make the process run smoothly.
It’s great to know you’re excited for completion, and we wish you all the best for the final stages.
Friendly Staff, Beautiful Showhome
Amanda is so friendly, helpful, knowledgeable, professional and patient, especially when asking many questions.
The showhome was immaculate, well presented with a lovely homely feel.
June 20, 2026
Unprompted review
Reply from Story Homes
Hi Mandy,
Thank you for your lovely feedback. We’re delighted to hear that Amanda provided such friendly, knowledgeable, and patient support during your visit, and that she was able to answer all your questions. It’s also great to know you were impressed with the presentation of the show home and its welcoming feel.
The best support from Ruby & Sarah at The Fairways
I can’t thank Ruby & Sarah at The Fairways, Story Homes, for their help and kindness. Jack and I are first time buyers so we don’t necessarily have strong knowledge of house buying and Ruby & Sarah have been so helpful, reassuring and patient with us especially with all our questions. Ruby has guided us through plans and options and provided expertise on what works well and what doesn’t.
We are pleased with the ease of the process and the support we have had.
June 14, 2026
Unprompted review
Reply from Story Homes
Hi Laila,
Thank you for your lovely feedback. We’re delighted to hear that Ruby and Sarah have provided such patient, reassuring, and supportive guidance throughout your first-time buying journey at The Fairways. It’s great to know they’ve been able to help you feel confident and well informed at every stage.
We’ll be sure to pass on your kind words to them both.
Outstanding service!
Stacey has been nothing short of amazing from day one with us. From regular show home viewings, to reserving our dream home, exchanging contracts and all the follow up appointments we have received a personal and five star service. Stacey’s approach adds a personal touch to buying our dream home and has been supportive throughout. Her knowledge and expertise have been invaluable.
Additionally, Amber has also been on hand to support and provide excellent service!
June 13, 2026
Unprompted review
Reply from Story Homes
Hi Joe,
Thank you for your wonderful feedback. We’re delighted to hear that Stacey has provided such a personal, supportive, and knowledgeable service throughout your journey - from your initial viewings right through to exchange. It’s also great to hear that Amber has been on hand to offer excellent support along the way.
Internal door issues.
Derrick attended our property to fix some internal door issues. He was able to quickly identify what the problem was, fix all of our issues and undertake some precautionary checks on other doors to make sure that the same issue wouldn't occur in the future. Derrick was very polite and professional and a credit to Story homes
June 17, 2026
Unprompted review
Reply from Story Homes
Hi Claire,
Thank you for your feedback. We’re delighted to hear that Derrick was able to quickly identify and resolve the issues with your internal doors, as well as carry out additional checks to help prevent future problems. It’s great to know you found him polite and professional throughout.
We’ve had a fantastic experience…
We’ve had a fantastic experience working with Jonathan throughout the reservation process. From the very beginning, he has been incredibly thorough, taking the time to explain every step of the process clearly and ensuring we fully understood everything.
Jonathan is so approachable, kind, and patient, which made a potentially stressful experience feel much more manageable. Whenever we had questions or concerns, he responded promptly with detailed and informative answers, which really reassured us and gave us confidence in our decision.
Nothing ever felt like too much trouble, and his level of professionalism combined with genuine care for our experience really stood out. We’re very grateful for all his help and support and wouldn’t hesitate to recommend him.
June 14, 2026
Unprompted review
Reply from Story Homes
Hi Katie,
Thank you for your wonderful feedback. We’re delighted to hear that Jonathan has provided such thorough, supportive, and reassuring guidance throughout your reservation journey. It’s great to know that his approachable and patient manner helped make the process feel much more manageable and that he was always on hand to answer your questions.
We’ll be sure to pass on your kind words to Jonathan and thank you for your recommendation.
Perfect Home, Perfect Service
Aftercare at Story Homes has been wonderful. My home had basically no snags or issues and was perfect. As soon as I have needed some support Michael in Aftercare supported me right away and had a plumber out to my home within 1 hour (out of hours) and the minor issue was resolved. Huge thank you to Michael for supporting me and for being such a pleasure to deal with.
June 16, 2026
Unprompted review
Reply from Story Homes
Hi Jessica, thank you for your wonderful feedback. We’re delighted to hear that you’ve been so pleased with your home and that Michael was able to provide prompt support when you needed it. It’s great to know the issue was resolved quickly and that Michael’s helpful and professional approach made such a positive impression. We’ll be sure to pass on your kind words to Michael.
Story Homes Poulton-Le-Fylde
We visited the show homes recently with Tracey Kelly at Tithe Meadows, Poulton-Le-Fylde, she was so helpful. She took the time to find out what home would suit us and let us view a finished property. We were impressed with the friendly service from Tracey and build quality of the homes.
We hope to be able to proceed with a purchase in the future.
June 14, 2026
Unprompted review
Reply from Story Homes
Hi Janet,
Thank you for your lovely feedback. We’re delighted to hear that Tracey took the time to understand your requirements and helped you explore the homes at Tithe Meadow. It’s wonderful to know you were impressed with both the friendly service and the quality of our homes.
We hope to welcome you back in the future and will be sure to pass on your kind words to Tracey.
Excellent service from Sam at Edgehill…
Excellent service from Sam at Edgehill Park in Whitehaven.
Nothing is too much trouble for her. Keeping us informed with our home every step of the way. Great communication and so helpful.
June 15, 2026
Unprompted review
Reply from Story Homes
Hi Lindsey,
Thank you for your lovely feedback. We’re delighted to hear that Sam has provided such excellent service throughout your homebuying journey at Edgehill Park. It’s great to know her communication and support have kept you informed every step of the way.
Elmbrook Park…
Myself and my partner visited Elmbrook Park looking for our forever home. The development is so pretty and the sales women, Emma was so attentive, approachable and friendly. We will definitely be coming back when we are in a better position to reserve because of her
June 6, 2026
Unprompted review
Reply from Story Homes
Hi Laura, thank you for your lovely feedback. We’re delighted to hear that you and your partner enjoyed your visit to Elmbrook Park and that Emma made such a positive impression with her attentive, approachable, and friendly support.
It’s wonderful to know you’re planning to return in the future, and we’ll be sure to pass on your kind words to Emma. Thanks again.
Fantastic and very smooth process…
Fantastic and very smooth process couldn’t thank Wendy enough very understanding and made the experinace stress free. Thank you so much
June 12, 2026
Unprompted review
Reply from Story Homes
Hi Abbie, thank you for your lovely feedback. We’re delighted to hear that Wendy made your homebuying journey such a smooth and stress-free experience. It’s great to know her understanding and support made such a positive difference.
First time buyers
We have had a fantastic experience with Samantha and Story Homes throughout the buying process. Samantha has been friendly, professional, and always available to answer any questions we had. She has kept us informed every step of the way and made what can be a stressful process feel straightforward and enjoyable. We would highly recommend Samantha and Story Homes to anyone looking for a new home.
May 10, 2026
Unprompted review
Reply from Story Homes
Hi Dominic, thank you for leaving us this lovely 5-star review! We are pleased to hear that you have found Samantha to be both friendly and professional. We will certainly pass this feedback on. Thanks again.
Elmbrook Park
The sales girl Emma was amazing, very informative and really put time and effort in to answering all my queries during my visit to Elmbrook Park.
Will definitely be returning when in a position to reserve
June 11, 2026
Unprompted review
Reply from Story Homes
Hi Tom, thank you for taking the time to leave us this lovely 5-star review! We are pleased to hear Emma made the visit memorable for you, and we look forward to welcoming you again in the near future. Thanks again.
Such a warm and welcoming space
Such a warm and welcoming space, as first time buyers visiting multiple developments, we spent some time at story homes where Johnathan was super helpful and gave us thorough advice pointing us in the right direction.
June 11, 2026
Unprompted review
Reply from Story Homes
Hi Tasha, thank you for your wonderful feedback! We are so pleased to hear that your visit was welcoming and that Jonathan provided such helpful advice. Thanks again.
Visited the show area
Visited the show area and was very impressed by the professionalism of the sales negotiator Emma Dwyer . A credit to your business .
June 5, 2026
Unprompted review
Reply from Story Homes
Hi Andy, thank you for your lovely feedback. We’re delighted to hear that you were impressed by Emma’s professionalism during your visit to the show homes. We’ll be sure to pass on your kind words and are pleased she made such a positive impression.
Tracey the sales lady was absolutely…
Tracey the sales lady was absolutely amazing, so customer focused and centric and ever so helpful
June 6, 2026
Unprompted review
Reply from Story Homes
Hi Mr Laird, thank you for your lovely feedback. We’re delighted to hear that Tracey provided such a customer-focused and helpful experience during your visit. We’ll be sure to pass on your kind words to her.
Sales lady at Tithe Meadow
Sales lady at Tithe Meadow was very friendly, helpful and informative
June 6, 2026
Unprompted review
Reply from Story Homes
Hi Melvin,
Thank you for your feedback. We’re delighted to hear that the sales team at Tithe Meadows were friendly, helpful, and informative during your visit.
Fantastic show home at Scotby Grove
Fantastic show home at Scotby Grove. Lovely to meet Amanda and the other welcoming staff.
June 7, 2026
Unprompted review
Reply from Story Homes
Hi,
Thank you for your lovely feedback. We’re delighted to hear you enjoyed visiting Scotby Grove and that Amanda and the team made you feel so welcome during your visit to the show home.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.