StovesAreUs Reviews 

Really love my cabana bed. Information on the delivery time could have been better .

Order was easy. Item was £50 cheaper than Amazon.
Arrived on time in perfect condition.
I haven't given 5 stars as everything went as is should but nothing above and beyond.
I would use this company again.

Excellent customer service

Fire delivered on time and no problems.
A little bit noisy but looks lovely

Great service and communication

Excellent service, highly recommend

I purchased a BBQ on the 23rd April (we are now at 15th May) and still no delivery. When I chased they blamed the delay on Weber (clearly didn't have the stock) and then when I chased again they sent me the connecting gas tube. I chased again and they sent me the tracking number for the BBQ. Still no delivery. The latest is that the courier didn't collect the parcel and my estimated date of delivery is now showing as overdue.
The BBQ was for a holiday let and these constant delays and excuses have added so much hassle and I still haven't got the product.
I would be very cautious of ordering from this company.
I have requested a refund for the second time so I am hoping that they at least agree to that.

Plenty of information about delivery
Value for money

Ordered via website and delivered on time with no damage. Super happy with my purchase will use for my next bbq upgrade!

Delivery has taken several months poor customer experience

Ordered a fire pit in early March which arrived well but without the listed extras such as clay ball’s, grill etc.
After many back and forth with the customer service this still has not been sorted. I’m still missing the grill.
You receive the stock answer that the distributor has let them down, they’ll chase and you’ll have it soon.
After two months I’ve given up and won’t be using the business again. Looks like I’m not the only one facing these issues unfortunately which could be related to global events, but the lack of urgency with their customers lets them down.

A masterclass in how not to run a retailer!

I ordered a Happy Cocooning fire pit on 9 April for £614. By 8 May I had no fire pit, no flames, and eventually, my money back. The intervening month was a slow-motion comedy of errors that I, the customer, was somehow expected to project-manage.

When I first chased for a ship date, I was told they’d spoken to the distributor, stock was landing that day, and it would be on its way the following week.

Reassuring, except none of it turned out to be true. A bit later, only because I asked again, I was informed the product had been discontinued. They offered a cheaper replacement and told me I’d need to contact them separately once it arrived to claim the £179 balance back. Refunding the difference as part of the swap was apparently a step too far. The replacement was then “shipped and lost in transit,” though since I’d never been sent any tracking or dispatch confirmation, I’ll have to take their word that it ever existed in physical form at all. A third alternative was offered. At this point I’d developed a Pavlovian response to their emails and politely requested a refund instead.

Not a single update over the month was proactive. Every piece of information came only after I chased, and when it did arrive it had a habit of contradicting the last thing they’d told me. No expedited shipping when things went wrong. No discount. No goodwill gesture. Not even a particularly convincing apology. Meanwhile their website cheerfully continued to show stock that didn’t exist, which was dismissed as a caching issue, the modern retail equivalent of “the dog ate my homework.”

I fully expect StovesAreUs to reply mentioning they were “let down by their supplier.” With respect: I didn’t buy from the supplier. I bought from StovesAreUs. Owning the customer relationship, the supplier choice, and the communication is, broadly speaking, the entire job of a retailer.

This is the increasingly common “shop front” model: a website, a payment page, and an order forwarded to a distributor somewhere with crossed fingers. When it works, you’d never know. When it doesn’t, there’s no one home and no actual value being added for the margin they’re taking. The staff I dealt with at StovesAreUs (Karen, Jake, Brandon) were polite enough, but they’re clearly running interference for a broken operation.

One star. Would absolutely recommend buying your fire pit literally anywhere else.​​​​​​​​​​​​​​​​ Also not sure how they have a 4.6 TP rating?

Good company with very competitive pricing. There was an error with my delivery and it took a bit of time and communication to have it resolved but eventually everything was sorted.
Had it not been for the error, I would have given 5 stars.

Customer service is shocking. Ordered a Traeger Pro 22 Wood Pellet Grill on 30th March 26 which did not work as it should. Had to jump through multiple hoops, making a video of the issue. They finally agreed to the return and picked the item up on 1st May 26, it is now the 13th May, I am still waiting for my refund and have had no correspondance from customer service, not even to confirm pick up. This is the first time I have been compelled to leave feedback and would have put less than 1 star if I could.

Excellent customer service. Followed through on beating a lower price.

Your prices were favourable and the merchandise was quality , you also delivered on time . Your delivering driver pleasant and helpfull

The price of the Kettler garden lounge set was very competitive from StovesAreUs. The set was delivered within a couple of days of ordering, extremely well wrapped and boxed. Nothing was damaged and the delivery men did a good job. Would highly recommend.

Happy with the BBQ purchase, all good there, delivery was a bit longer than I would have expected, item was as advertised and received in good condition

good price and delivery
would have had 5stars if cover was in stock