StovesAreUs Reviews 

6,485
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 852 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and timely delivery, often noting that items arrived well-packaged and without damage. Many appreciate the helpfulness of delivery drivers and the overall excellent service, which includes competitive pricing and an easy ordering process. People are also very satisfied with the quality of the products received, describing them as top-notch and enhancing their homes. However, some customers also noted issues with delivery communication, experiencing a lack of updates or unexpected delays. A few other people also felt that products arrived with missing parts or damage, or were faulty upon arrival.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising quick delivery times and... See more

Product

Reviewers mention positive feedback about product quality, with many describing items like stoves and BBQs as... See more

Service

Clients share positive opinions on service, describing it as excellent, prompt, efficient, and friendly, with... See more

Price

People report positive experiences with pricing, often finding products at great or competitive prices, with... See more

Order

Reviewers highlight positive aspects of order, with many finding the ordering process incredibly easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we had problems with the fire when delivered, in no time at all it was sorted and a replacement arranged for delivery. The fire is now wall mounted in our lounge and has really enhanced it.... See more

Rated 5 out of 5 stars

I bought a Bio Ethanol stove from them after looking around for a while, apart from a very minor problem on delivery day there service is excellent i didn’t get any updates on delivery times and mid a... See more

Rated 5 out of 5 stars

The dimplex electric stove was half the price of Argos, was delivered very quickly, faster than the website had said, and to the agreed place. My house wasn't easy to find, but the driver persevered a... See more

Rated 5 out of 5 stars

Lovely quality. The best delivery service I’ve ever experienced and so well packaged, nothing broken or scratched. Keep up the good work and keep using that courier. The BBQ and unit are being well us... See more



Company details

  1. Wood Stove Shop
  2. Appliance Store
  3. Fireplace Store
  4. Garden Furniture Shop
  5. Grill Store

Written by the company

UK's largest supplier of wood burning stoves, multifuel stoves, log burners, electric stoves, gas stoves, oil stoves, cast iron stoves, woodburners, chimney liners, room heaters and range cookers, range cookers and fireplaces. Along with indoor and outdoor furniture, BBQs, Pizza Ovens, outdoor heating and much more online at discount prices. A Virgin Fast Track 100 company

StovesAreUs

Written by the company

Free UK Delivery
For all orders over £100 we offer a fantastic free delivery service to all UK mainland addresses.
Free Next Day Delivery*
FREE next day delivery service in England & Wales on selected stoves where next day delivery is shown on the product. This service is only available on weekday orders from Monday to Thursday up to 10am. This service is a 9am - 5pm service.
Safe and Secure payment options
All payment options are secured by industrial level security methods. All major cards accepted. Payments are also accepted through PayPal
30 Day Money Back
Feel comfortable in the fact that you can order any of our online products and within 30 days send them back to us if you do not like them, and get a full refund.
Free Two Man Delivery
Two man delivery is available on Range Cookers from selected manufacturers. The delivery team will take the product into your property and remove the packaging.
Showroom
We're not just an internet company, we're also a bricks and mortar retailer. We have a well-stocked showroom in Huddersfield in Yorkshire with a great selection of products to view.

Free Delivery

Free Mainland UK Delivery

Free delivery available to mainland UK

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(6,485)

851 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Happy customer

Slight delay in delivery but great communication once I concated to query the delay. On arrival it was really well protected and a great price.

June 1, 2026
Rated 4 out of 5 stars

Came with 2 pin plug

Delivered on time and product is strong and well packaged. My only gripe is it came with a 2 pin plug and not a 3 pin and no adapter included. Emailed company and no reply. Have to get electrician to change plug.

May 4, 2026
Rated 3 out of 5 stars

Not keeping the customer up to date…

Not keeping the customer up to date with delivery dates.

May 27, 2026
StovesAreUs logo

Reply from StovesAreUs

Good morning,

Thank you for your feedback. We apologise for the lack of updates regarding your delivery. We understand the importance of keeping customers informed and will use your comments to improve our communication moving forward.

Many thanks
StovesAreUs

Rated 5 out of 5 stars

Excellent product

Excellent product,I bought it to replace one I had for thirty years,I gave the old one to a friend as the fan had stopped working,it might go on another thirty years.

May 28, 2026
Rated 5 out of 5 stars

The set arrived in perfect condition

The set arrived in perfect condition , my sons helped the delivery man put everything in the garage . Then after a cuppa they (my sons not the man) put it together , it was easy to do but they both do that sort of thing in their work anyway . Sorted 😆happy .

May 27, 2026
Rated 5 out of 5 stars

Love the look of this cooker online

Love the look of this cooker online
It didn’t disappoint
Delivery took a little while
I’ve only used the hob so far I’ve got to get used to all the different settings
I’m happy with it and will use it more soon
Looks great in my kitchen

May 13, 2026

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