I have been a loyal Range Rover customer since 2005 and I can not believe how they treat their customers. i would not buy another land rover product. especially from Stratstone Wolverhampton. no one h... See more
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We are delighted with our purchase which was made even more enjoyable by the hassle free experience and quality service throughout from Neil at Stratstone - Land Rover Wolverhampton. Without a doubt t... See more
Company replied
Vicky is always amazing and I cannot thank her enough. On this occasion, though, I have to give special mention to Sally on reception. When I visited on Wednesday 10th of June she was so kind, caring... See more
Company replied
What a Reception team! The fantastic experience started right at the front door! We were greeted by a lovely receptionist called Sally she was incredibly warm, professional, and welcoming. She offere... See more
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Company details
- Car Dealer
- Car Inspection Station
- Car Manufacturer
- Car Repair and Maintenance
- Oil Change Service
- Used Car Dealer
Written by the company
Welcome to Stratstone on Trustpilot. We represent some of the world's most iconic car manufacturers, which include the likes of Aston Martin, Audi, BMW, Ferrari, Mercedes-Benz and Porsche to name just a few. Our decades of experience working alongside these brands has allowed us to create an exciting journey that places our customers in the driving seat. Our retailers have an exceptional range of deals on new and approved used vehicles, whilst offering competitive rates on servicing and repairs. Discover a defining experience by visiting our website or contacting your preferred retailer today.
Stratstone
Written by the company
- Buy your way
- Purchase your next vehicle completely online from the comfort of your own home through the Stratstone website. Alternatively, visit one of our modern retailers, with locations situated throughout the United Kingdom.
- Sell your car
- We aim to make selling your car a hassle-free experience. That's why you can obtain a free, no obligation quote, through our website in just a few minutes. You also won't need to pay any admin fees when selling your car to us.
- Online booking
- Booking your vehicle's next service or MOT can be done effortlessly through our online booking tool. Simply head to our website, input your car's registration number, and choose a service and date that works best for you.
Contact info
Graiseley Hill, WV2 4HQ, Wolverhampton, England, United Kingdom
- 01902 212 904
4.1
Great
169 reviews
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Dealership so disorganised
I made two appointments to drop my car off for repair and both appointments they had to rearrange due to lack of parts and no hire car available while my car was being repaired.
No call was made to me to make me aware of this so time wasted going in to drop car of for repair.
October 4, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Durand,
We understand your frustration with the inconvenience caused by the appointment rearrangements and the lack of a hire car.
We strive to provide a seamless experience for our customers and apologise that this was not the case for you.
We appreciate you bringing this to our attention and will use your feedback to improve our processes.
Stratstone Customer Services
My car was dirty on returned dirt on…
My car was dirty on returned dirt on drivers door inside.
November 2, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi,
We understand your disappointment with the cleanliness of your car upon return.
We strive to provide a clean and comfortable experience for all our customers and are sorry that this was not the case for you.
We will take your feedback into account and work to improve our cleaning procedures.
Stratstone Customer Services
poor build quality
poor build quality, incompetant workshop staff cant even tighten a nut to get rid of noisy tapping sound inside boot spoiler on Range Rover Evoque. Spoiler has had a vinyl applied to it and they blaming this as the cause, when its clear its a loose fitting inside the spoiler.
October 1, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Saj,
We understand your frustration with the recent service you received.
We strive to provide the highest quality service and are disappointed to hear about your experience.
We will take your feedback seriously and use it to improve our workshop's standards.
Stratstone Customer Services
Reply from Stratstone - Land Rover Wolverhampton
Hi Adrian,
We're so glad to hear that your experience was smooth and positive.
Stratstone Customer Services
Reply from Stratstone - Land Rover Wolverhampton
Hi Naveed,
Thank you very much for leaving a review!
Have a nice day!
Stratstone Customer Services
Dealt with Simon
Dealt with Simon , he was very knowledgeable and not pushy , even recommended him to my friend , who also purchased a car .
October 25, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hello Gary,
We appreciate your kind words about Simon.
We're thrilled to hear that he provided such a positive experience for you and your friend.
Stratstone Customer Services
Great service plus free Uber taxis…
Great service plus free Uber taxis service was great to get me from home to the dealership
October 23, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Mark,
We're thrilled to hear you had a positive experience with our service.
We're glad it made your visit more convenient with the Uber taxi service.
Stratstone Customer Services
Absolutely fantastic care and service…
Absolutely fantastic care and service by Vicky (my appointed contact) at Stratstone Wolves. After months and months of JLR HQ messing me (and many others) around with a manufacturer fault on the F Pace, I finally managed to get my car booked in with Stratstone Wolverhampton for repair and Vicky could not have been more helpful, understanding and accommodating. She kept me informed at every stage and treated me like a valued customer. Vicky is worth her weight in gold for Stratstone Wolverhampton. Thank you to Vicky and the entire team for sorting an issue with my car in less than 2 weeks when JLR HQ couldn’t even reply to an email in that time. It’s truly the people at the ‘bottom’ of the chain keeping brands like JLR reputable and deserve all the good recognition they get, and more.
September 25, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Sophie,
We appreciate you taking the time to share your positive experience.
We're thrilled to hear about the exceptional care and service you received from Vicky.
It's wonderful to know that she went above and beyond to make your experience positive, especially after the challenges you faced with the manufacturer.
We're proud of our team members who strive to provide outstanding customer service.
Stratstone Customer Services
Appalling customer service only…
Appalling customer service only interested in selling you a car. when you have problems they treat you like a hot potato never return calls, constantly chasing them for updates. Waited 18 months for new car only to have problems after 1 week… had to return the car after 3 months and finally got my money back 6 months later and a lot of stress. completely put me off buying a range Rover ever again.
October 22, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Scott,
We understand your frustration and apologise for the negative experience you had.
It's disappointing to hear about the challenges you faced with customer service and the delays in resolving the issues with your new car.
We value your feedback and will use it to improve our processes and ensure a better experience for future customers.
Stratstone Customer Services
The staff were very friendly and polite…
The staff were very friendly and polite and made you feel welcome
October 16, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Christopher,
Thank you for your kind words.
We're glad to hear you had a positive experience.
Stratstone Customer Services
1st Class Service and special 3 year…
1st Class Service and special 3 year plus pricing
October 21, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Mr Williams,
We appreciate your feedback and are glad to hear you had a positive experience with our service and pricing.
Stratstone Customer Services
Reply from Stratstone - Land Rover Wolverhampton
Hi Adam,
Thank you for your kind words.
We're delighted to hear you had a great experience.
Stratstone Customer Services
Value for money and great customer service
Value for money and great customer service.
October 16, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Saheed,
It is wonderful to receive such a positive review!
All the best!
Stratstone Customer Services
The staff were great
The staff were great. Very helpful - and went over and above what I came there for.
October 15, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hello Clarence,
Thank you for your positive review.
We're always happy to help!
Have a great day!
Stratstone Customer Services
Reply from Stratstone - Land Rover Wolverhampton
Hi Richard,
We are delighted to see such a positive review.
Have a great day!
Stratstone Customer Services
Reply from Stratstone - Land Rover Wolverhampton
Hi Tim,
We love receiving positive reviews; please feel free to stop by again if you need help.
Take care,
Stratstone Customer Services
Reply from Stratstone - Land Rover Wolverhampton
Hi Sean,
Thank you for reviewing us!
We appreciate you taking the time to do this, and hope you have a great day!
Stratstone Customer Services
Service team need about of training, sales excellent Service Team need help
Service team need training and support in delivering customer service
August 12, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Neil,
We appreciate you taking the time to share your feedback.
We understand your frustration with the service you received.
We take all customer feedback seriously and use it to continuously improve our services.
We are committed to providing our customers with the best possible experience.
Stratstone Customer Services
Communication 11 weeks for a service…
Communication 11 weeks for a service and electircal problems ... and still not finished
September 27, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Chris,
Thank you for taking the time to review.
I’m so sorry to hear you haven’t had a positive experience, I can assure you that this isn’t the customer service we do aim to provide.
If there are any outstanding issues you have that you need addressed, please contact us on service.followup@stratstone.com
Thank you,
Stratstone Customer Services
Never a chore!
It is always a pleasure to visit the dealership! For whatever reason! The service is always exceptional!
September 25, 2024
Reply from Stratstone - Land Rover Wolverhampton
Hi Elizabeth,
Thank you very much for leaving a 5* review.
We really appreciate it!
Have a great day!
Stratstone Customer Services
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