Strawberrynet.com Reviews 26,595

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers had a great experience with this company. Customers frequently praise the wide selection of products, competitive pricing, and the overall ease of navigating the website. Many people appreciate the efficient ordering process and the prompt delivery service, often highlighting the comprehensive tracking provided. However, some customers experienced issues with their orders, including receiving leaked or expired products. A few people also noted difficulties with the website when using a mobile phone, and there were occasional reports of delayed shipments or issues with received items.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers appreciate the wide selection of high-quality... See more

Website

Users describe positive interactions with the website, highlighting its ease of use, clear design, and simple... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the ease of ordering, great prices,... See more

Price

Consumers find price to be positive. Many reviewers praise the great prices, good discounts, and fair-priced... See more

Delivery service

Reviewers highlight positive aspects of delivery service. Many customers praise the quick and free delivery,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Been ordering regularly for 15 years and have had good products and service almost every time. Loyalty discounts are nice on top of already good prices.

Rated 4 out of 5 stars

A very easy to use system. However, a bit harder to find the products online if using mobile phone. Great deal on 11/11.


Company details

  1. Skin Care Clinic
  2. Clothing Store
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store
  6. Pharmacy
  7. Wellness Center

Written by the company

Strawberrynet.com is the leading shopping destination for beauty, carrying over 800 brands and 33,000 products at heavily discounted prices. Discover the best deals on the most diverse range of makeup, skincare, haircare, fragrances and home scents online with free worldwide shipping.


Contact info

4.1

Great

TrustScore 4 out of 5

27K reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

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See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Strawberry personnel went to great…

Strawberry personnel went to great lengths to sort out an error in my order which resulted in a very satisfactory outcome.

October 30, 2024
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Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase. Cheaper than most other places. Aramex was prompt with delivery for a change.

October 31, 2024
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Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Easy and reliable

Easy to reorder favourite items. Love the loyalty discount. Happy to be able to use Paypal.

August 11, 2024
Unprompted review
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Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 4 out of 5 stars

Great prices

Great prices, good communication and updates.

October 31, 2024
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Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

As in the past

As in the past, all my expectations were met

October 30, 2024
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Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Quick delivery

October 29, 2024
Strawberrynet.com logo

Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 1 out of 5 stars

BAD EXPERIENCE

I paid, there was no receipt or order number, or reference number given, or emailed, so I have no proof that I have paid for my order.

May 11, 2024
Unprompted review
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Reply from Strawberrynet.com

On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.

We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.

We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.

To better assist you, please provide us your order number so we can check.

May we suggest you also to check your accounts if there are charges and let us know the details in email so we can check with our accounts team.

If for any reason you have questions or comments, we are delighted to hear from you. You can contact us page on our website or send us email at info@strawberrynet.com. You can expect us to respond to your email within a day.

Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.

Rated 5 out of 5 stars

Fantastic prices

Fantastic prices.
Delivery was fast.
Items purchased were delivered well packaged

October 28, 2024
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Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Order arrived quickly after order

Order arrived quickly, and product is great

October 27, 2024
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Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

easy website

easy website, good discounts for new member.

November 2, 2024
Unprompted review
Strawberrynet.com logo

Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Wonderful product at great price

Wonderful product at great price, delivered quickly and simply.

October 9, 2024
Strawberrynet.com logo

Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Easy Peasy!

The website is easy to use and I got some Lancome product which I couldn't find elsewhere.

October 25, 2024
Unprompted review
Strawberrynet.com logo

Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Very easy purchase process and…

Very easy purchase process and checkout. Please the product was affordable in comparison to the same product with other companies.

October 24, 2024
Unprompted review
Strawberrynet.com logo

Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Great discounts

Great discounts, easy to place my order and good timing with the delivery.

October 10, 2024
Strawberrynet.com logo

Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Love the discounts

Products easy to find and love the discounts

October 22, 2024
Unprompted review
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Reply from Strawberrynet.com

Hi Janene ,

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars

Respond quickly

October 7, 2024
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Reply from Strawberrynet.com

Hi Grace,

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.

Rated 5 out of 5 stars
Strawberrynet.com logo

Reply from Strawberrynet.com

Dear Anita,


On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.


We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.


We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.

We are sorry that you are having difficulties in searching for the product.



If you are looking for a specific item and could not find this on our website, you can always send us an email with the full name so we can check the availability.

You can send email at info@strawberrynet.com and we will respond within 24 hours.

If you have any questions, please let us know.

Kind Regards,
Strawberrynet | Customer Services

Rated 5 out of 5 stars

I have yet to recieve my product to…

I have yet to recieve my product to make a comment

October 3, 2024
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Reply from Strawberrynet.com

Dear Morley,


On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.

We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.

We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.

The postal reference number for your order is MX0017441084 and the latest information from Aramex NZ is:

Your parcel has left our facility and is on its way to the next destination.

Auckland

08/10/2024

Estimated delivery

14/10/2024

If the parcel has not been delivered, please kindly contact Aramex NZ directly to enquire the status or arrange delivery of your item, as we regret that redelivery requests can only be made by the addressee.

We hope this helps and if you are unable to trace the package please let us know so we can follow up for you.

Kind Regards,
Customer Services | Strawberrynet

Rated 5 out of 5 stars

Fast service

October 2, 2024
Strawberrynet.com logo

Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.


Kind Regards,
Customer Services | Strawberrynet

Rated 5 out of 5 stars

Confidence in product and delivery

I have bought Estee Lauder products from Strawberry net before and as usual my latest order was fairly priced and arrived at my door in a few days as promised.

October 3, 2024
Strawberrynet.com logo

Reply from Strawberrynet.com

Thank you for your comments on Trust Pilot.

We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.

We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.

If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.

Thank you for your patronage. We look forward to serving you again.


Kind Regards,
Customer Services | Strawberrynet

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