Been ordering regularly for 15 years and have had good products and service almost every time. Loyalty discounts are nice on top of already good prices.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
A very easy to use system. However, a bit harder to find the products online if using mobile phone. Great deal on 11/11.
HAD A BIT OF DIFFICULTY FINDING WHAT I WANTED
Easy to order, great prices and great range of products.
Company details
- Skin Care Clinic
- Clothing Store
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
- Pharmacy
- Wellness Center
Written by the company
Strawberrynet.com is the leading shopping destination for beauty, carrying over 800 brands and 33,000 products at heavily discounted prices. Discover the best deals on the most diverse range of makeup, skincare, haircare, fragrances and home scents online with free worldwide shipping.
Contact info
United States
- info@strawberrynet.com
- www.strawberrynet.com
4.1
Great
27K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very professional service and quick.
Very professional service and quick.
Love receiving a free gift.
Everything I need is on Strawberrynet.
December 6, 2024
Reply from Strawberrynet.com
Hi Julia,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
The pricing was good and the order was…
The pricing was good and the order was delivered without any issues, thanks.
January 12, 2025
Reply from Strawberrynet.com
Hi Kane,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Easy Done
Website easy to navigate and an abundance of goods to choose from.
January 26, 2025
Unprompted review
Reply from Strawberrynet.com
Hi Lesley,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Some products is not sending to my…
Some products is not sending to my country
January 24, 2025
Unprompted review
Reply from Strawberrynet.com
Hi Tina,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
May we inquire what product you wish to purchase and destination country so we can check.
If for any reason you have questions or comments, we are delighted to hear from you. You can call our toll free number found on the contact us page on our website or send us email at info@strawberrynet.com. You can expect us to respond to your email within one hour.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
They have a new process where they have…
They have a new process where they have to call you prior to delivery to verify the address. What a ridiculous procedure- if they cannot reach you, there is no delivery although you have paid! If you work full time and do not take calls from spam numbers, you’re basically screwed. I will never order from them again.
January 22, 2025
Unprompted review
Reply from Strawberrynet.com
Hi Tina,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We apologize for the inconvenience of our courier delivery verification process. The purpose of this procedure is to ensure that deliveries are made to the correct address and to minimize the risk of lost or stolen packages. However, we understand that this may not be convenient for everyone, especially those who work full-time and may not be available to take calls.
We will take your comments into consideration and relay your feedback to our logistic partner. We look into ways to improve our delivery process to make it more convenient for our customers.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Hi Wendy,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Trustworthy
Been a customer for many years have always found customer service respond quickly and are very helpful. Packages always arrive and are what you ordered. Very satisfied customer
January 10, 2025
Reply from Strawberrynet.com
Hi Claudia,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Easy to navigate website and…
Easy to navigate website and competitive prices.
Shipping needs improvement though that’s why I didn’t give it a five star,
January 3, 2025
Reply from Strawberrynet.com
Hi Mely,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Hi Anette,
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Kind Regards,
Strawberrynet Customer Services
I don't have access to the point system…
I don't have access to the point system cant open and view my account, don't get information.
January 7, 2025
Reply from Strawberrynet.com
Dear Lubov,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Upon checking, you should be able to earn points in your previous orders. However, if you used the guest check out, you will not be able to earn points.
We suggest you to log in to your account before submitting your order so you can earn points.
If you have any questions, please feel free to contact us at info@strawberrynet.com.
Kind Regards,
Strawberrynet Customer Services
You've changed your website again
You've changed your website again. Finding the brand of product is now more difficult. Once I have put an item in my shopping cart and then wish to continue shopping it shows up many more items that were not there when I first went into the brand. Disappointing but I will persevere for the moment
January 15, 2025
Unprompted review
Reply from Strawberrynet.com
Hi Judi,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We apologize for any inconvenience you've experienced while navigating the site. Our aim is always to enhance the user experience, and I understand that these changes may have made it more challenging for you to find your preferred products. Your insights are invaluable, and I assure you that we will take them into consideration as we continue to improve our website.
Regarding the issue with similar items appearing in your shopping cart, we appreciate you highlighting this, and we will forward your concerns to our relevant team for further review.
In the meantime, if you need assistance finding specific brands or products, please don’t hesitate to reach out to us directly.
Thank you for your patience and for giving us the opportunity to improve. We value your loyalty and hope to make your future visits to our site much more pleasant.
Kind Regards,
Strawberrynet Customer Services
Where to find the product wanted quickly
I would like to see the entire range of face creams sizes/ costs alongside each other,same with coloured mascaras.
I like the concept of checking your shopping bag before making the final decision and then going to the checkout etc.
January 5, 2025
Reply from Strawberrynet.com
Hi Mrs. D McCoy,
On behalf of everyone at StrawberryNet, we would like to extend our sincerest gratitude for taking the time to share your thoughts on Trust Pilot.
Your comments are invaluable to us, as they directly contribute to our ongoing efforts to deliver the highest level of customer satisfaction possible.
Your feedback has been thoroughly taken into consideration and is playing a significant role in shaping the future of our service, products, and overall way of doing business. We appreciate the trust you've placed in us and value your input.
To better assist you in finding the products you're looking for, we've made some improvements to our website. You can now easily search for products at the top of the page, refining your search results by brand, type, and function. This change aims to make shopping on our site even more convenient for you.
If you're unable to find a specific item, please don't hesitate to reach out to us. Simply send us an email with the full product name, and we'll do our best to locate it for you.
Please accept our sincerest apologies for any inconvenience you may have experienced. Our goal is to provide you with an exceptional shopping experience, and we're committed to doing so.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Hi Kathryn,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Your order was shipped on January 8 by registered airmail and delivery to Australia normally takes about 10-14 working days. Please note that delivery times can vary depending on destination and postal services to the area.
For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days. You may track your order using your tracking number at Australia Post site https://auspost.com.au/mypost/track/search.
Please allow up the 14th working days for the shipment to arrive, and if after that time you still have not received your order please let us know.
We hope this information helps and if you have any further queries, please feel free to contact us again.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Hi Christine,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Please note that delay is due to custom clearance. Please note that orders need to pass customs inspection before it is handed over to your local post for final delivery. We regret we have no control over this process or delays due to this reason.
Upon checking, your order is already delivered. If you have not receive your parcel, please let us know so we can follow up.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet | Customer Services
Reply from Strawberrynet.com
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
haven't received it yet
December 29, 2024
Reply from Strawberrynet.com
Dear Denise,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Your order was shipped on December 31 by registered airmail and delivery to Australia normally takes about 10-14 working days. Please note that delivery times can vary depending on destination and postal services to the area.
For registered airmail, only limited tracking is available and only after a certain period of time from the date of dispatch, normally 10 working days. You can monitor your shipment using your tracking number at Australia Post site https://auspost.com.au/mypost/track/search.
Please allow up the 14th working days for the shipment to arrive, and if after that time you still have not received your order please let us know.
We hope this information helps and if you have any further queries, please feel free to contact us again.
Kind Regards,
Strawberrynet Customer Services
Refund issue
I have ordered from this company before without any issues. My recent order got lost and they are asking me to close my PayPal dispute before refunding me. I’m concerned that if I do that, I will not see a refund. They state it is a new policy. Seems irregular to me.
December 28, 2024
Unprompted review
Reply from Strawberrynet.com
Dear Ayalla,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are sorry that your order has not arrive.
Please understand that delivery should take no more than 28 days. Delays in shipping are the responsibility of the courier services involved, and we can do nothing to aid delivery of our orders once they leave our warehouse.
Unfortunately, we're unable to issue a refund in our system with an open dispute. Kindly close the dispute in PayPal so we can issue refund of your order.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet Customer Services
Reply from Strawberrynet.com
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
Nothing has arrived at this time
Nothing has arrived at this time. ABSOLUTELY NOTHING HAS ARRIVED ....WHERE IS MY PARCEL... NOT HAPPY
December 25, 2024
Reply from Strawberrynet.com
Dear Lola,
On behalf of everyone at StrawberryNet, we would like to thank you for your comments on Trust Pilot.
We are committed to providing you with the highest level of customer satisfaction possible. We would like to thank you for your feedback on our site. It encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
We are eagerly looking forward to any comments or suggestions as it encouraged and definitely help us to shape the future of our service, our products and our overall way of doing business.
Upon checking, your order was delivered on January 6.
Please kindly contact Australia Post directly using the tracking number to check the status of your parcel. They will be able to help you investigate who receives the parcel on your behalf.
Please accept our sincere apologies for any inconvenience. If you have any questions, please let us know.
Kind Regards,
Strawberrynet | Customer Services
Can supply when no one else can.
January 1, 2025
Unprompted review
Reply from Strawberrynet.com
Thank you for your comments on Trust Pilot.
We wanted to take a moment to express our sincere gratitude for providing us with your feedback on our site. Your insights are valuable to us and will play a crucial role in shaping the future of our service, products, and overall business operations.
We are committed to offering the best customer service experience based on your feedback to ensure that your experience with us is nothing short of exceptional.
If you have any enquiries, you can always send us an email at info@strawberrynet.com or contact us via Live Chat for further assistance.
Thank you for your patronage. We look forward to serving you again.
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