SVPPLY. STUDIOS Reviews 

35
TrustScore 3 out of 5

2.9

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Rated 2 out of 5 stars

Parcel arrived in good time however a hole in the side of the jumper where the seams had been completely missed and not sewn together, poor quality checks and at £49.99 would have expected better qual... See more

Rated 5 out of 5 stars

Trousers fit absolutely amazing , favourite pair of trousers I have now , I bought the grey checked with white stripe SS19 collection. Very soft and stretchy fit to my legs amd waist amazingly , will... See more

Rated 1 out of 5 stars

I ordered for a pair of joggers since the 7th of July and up till now, I haven’t gotten my order, not even an update from them. I sent them an email on the 17th of July, and up till now they haven’t... See more

Company replied

Rated 1 out of 5 stars

I made an order for some jeans. I’ve checked the tracking number and the parcel is staying delivered. I’ve not received the parcel which means the courier has delivered it somewhere else. I’ve checked... See more

Company replied

Company details

  1. Streetwear Store

Written by the company

SVPPLY. STUDIOS - We develop a staple aesthetic, fit and style that showcases our brand ethos and vision.


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2.9

Average

TrustScore 3 out of 5

35 reviews

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2.9

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(35)

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Rated 1 out of 5 stars

Yet to receive my order

Please I would like a proof as I got two different items at different dates

June 7, 2022
SVPPLY. STUDIOS logo

Reply from SVPPLY. STUDIOS

Hi Israel, I have just looked into this for you and I can confirm that the order has been delivered and we have photo proof of this. Are you sure you have reviewed the correct brand or order? If you would like us to provide you with the proof please let us know. Thanks

Rated 1 out of 5 stars

We have ordered 5 pairs of the same…

Response to your reply - Your response to say we have been offered a refund of discount is a complete lie. We haven’t even had an email since the order was placed. Complete nonsense and further lies.

We have ordered 5 pairs of the same shorts (on separate orders) for my wedding in 2 weeks - ordered on 21/03 and they still haven’t arrived. We have emailed to chase up with no response. The phone number on the website doesn’t work and the live chat never gets answered!! Will be contacting my bank for a refund and this is clearly a scam! At over £190 spent I would at least expect a response.

April 14, 2022
Unprompted review
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Reply from SVPPLY. STUDIOS

Response to your reply - I'm not sure you fully read our reply but do you have an order number? if you do then reach out to us on the email provided and we will look into this for you. If you havent received an email with your order number, you can send us an email with the name and the email used to and I can look this up. Thanks

Hi, Sorry to hear you are having issues with the delivery of your items. We are currently going thought some internal changes and have messages on our website to inform customers that delays are to be expected on some orders. Emails have also been sent out to effected customers to offer full refunds or discounts if they are willing to wait. Unfortunately I am unable to see your order number but if you email info@streetsvpply.com with your order number, I will ensure this issue gets rectified. Kind Regards

Rated 5 out of 5 stars

Trousers fit absolutely amazing

Trousers fit absolutely amazing , favourite pair of trousers I have now , I bought the grey checked with white stripe SS19 collection. Very soft and stretchy fit to my legs amd waist amazingly , will definitely be ordering again!

February 17, 2022
Rated 2 out of 5 stars

Parcel arrived in good time however a…

Parcel arrived in good time however a hole in the side of the jumper where the seams had been completely missed and not sewn together, poor quality checks and at £49.99 would have expected better quality, came from china and looked exactly like ones sold on eBay for less than half the price.

December 31, 2021
Rated 1 out of 5 stars

I made an order for some jeans

I made an order for some jeans. I’ve checked the tracking number and the parcel is staying delivered. I’ve not received the parcel which means the courier has delivered it somewhere else. I’ve checked everywhere it may be and cannot locate it. I’ve emailed Svpply Studios 4 times for help and asked them to contact the courier to try and locate where they may have delivered it too but I’ve had no response. They have chosen to ignore me instead of trying to help. I’d advise to take your service elsewhere, who wants to buy from a company like that? Not me.

December 2, 2021
Unprompted review
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Reply from SVPPLY. STUDIOS

Hi Jamie, Sorry to hear about your issue. We are always here to help our customers and I can see that we have an open investigation on this case, so rest assured you have not been forgotten. As you mentioned the tracking states that the item was delivered to the address provided. In this situation we have to investigate the issue to protect us from fraudulent practices. Teamed with it being the busiest period (Black Friday, Cyber Monday) for many retailers things are taking a little longer than usual. A member of the team will be in touch to rectify this issue for you ASAP. Thanks

Rated 2 out of 5 stars

Not a great 1st time experience ...

I have given 2 Stars purely based on the fact that my e-mails have been answered, but not with the answer I was looking for. I ordered a jacket to take with me on a short break away leaving Mon 17th May. SVPPLY stated 3-5 Working Days which was plenty of time as I ordered on Fri 7th May. However, it then told me 'AFTER' I had paid that delivery would be 5-7 Days??? As of yet according to my account/order online, it still hasn't been sent. Which now means I'm not going to get in time for the day I leave. When you pay £60+ for an item, you don't expect it to take this long. I've ordered items from China and they've only taken 10 days to arrive. Won't be using SVPPLY again and hopefully the jacket will be worth the wait.

May 13, 2021
Unprompted review
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Reply from SVPPLY. STUDIOS

Hi Brenda, sorry to hear that you have had a bad experience ordering from SVPPLY. The 5-7 working days delivery is stated at the checkout when selecting your delivery option, before payment. I can see that this was discussed with you via e-mail and you were given the option to cancel your order at that point. Thank you for deciding not to cancel, hopefully you will be pleased with the jacket. Any other issues, please let us know.

Rated 5 out of 5 stars

Great quality

Ive had a few items from Svpply and I love the brand, the quality is great, the service is good and for me the price is right. Waiting for the new drop.

March 21, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Tried to contact you by telephone, the number does not exist, the same was applicable months ago! Tried to message you and email you, but no response. I'll be contacting my bank to get a refund unless you respond. Thank you

March 2, 2021
Unprompted review
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Reply from SVPPLY. STUDIOS

Hi,

Sorry to hear that you have had trouble trying to contact us. We have recently implemented a new live chat feature for customers to get in touch with us. I can see that your inquiry has now been answered and if you have any further please don't hesitate to contact us.

Rated 1 out of 5 stars

Very late delivery and poor communication

I ordered for a pair of joggers since the 7th of July and up till now, I haven’t gotten my order, not even an update from them. I sent them an email on the 17th of July, and up till now they haven’t responded. Unless you need your order months after ordering, please don’t even bother ordering from this website!!!

July 23, 2020
Unprompted review
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Reply from SVPPLY. STUDIOS

Hi Esther,

I have just looked into your order and can see that you have ordered one of our pre-order items which would have stated on checkout that it can take up to 14 working days to arrive. You ordered on the 7th July meaning a delivery date of 27 of July. I will get a a member of the team to follow up and give you an update.

In the meantime if you have any further questions please let us know.

Kind regards

Rated 4 out of 5 stars

Very good experience

Bought some checked trousers Monday morning, arrived today, packaged really nicely, fit great and feel really light, would definitely use again.

February 14, 2020
Unprompted review
Rated 1 out of 5 stars

Poor service and products

I spent around £50 on a pair of jeans as they they looked good quality in the pictures. First issue was the delivery, took around 3 weeks to arrive despite stating 3-5 days upon ordering. After querying the delivery I was told by the svpply customer service team that by law they had 28 days to deliver the goods, not the best response.
Anyway the goods arrived and looked ok, the jeans seemed to fit well enough, unfortunately after 2 days of wearing them the black Svpply tag on the back of the jeans was hanging off, I had to then cut the whole tag off as it was flapping around, not the best start.
I have now worn the jeans probably around 10 times over the 2 months since purchase and there are more issues, one of the belt loops stitching is coming away and I imagine this will come loose soon, there is also a lot of frayed stitching which I have to trim off with scissors around the waistline, I don't think these jeans will see out 6 months of casual wear, not what you would expect for the cost. All in all not a good experience and would not use again, you can get better quality and service for a lot less.

June 28, 2019
Unprompted review
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Reply from SVPPLY. STUDIOS

Hi Martin,

Sorry to hear you were not happy with the service and quality and the jeans you purchased. We are constantly improving our service and products. We have changed couriers to offer faster shipping times 2-3 days unless stated. Any item you are not happy with you are more then welcome to contact us and we will be happy to resolve the issue.

If you email us at info@streetsvpply.com we can look further into this for you.

Kind Regards

Rated 1 out of 5 stars

No way of returning

No way of returning. Not good quality

May 22, 2019
Unprompted review
SVPPLY. STUDIOS logo

Reply from SVPPLY. STUDIOS

Hi,

We have a fully integrated returns center located on our website. Simply at the bottom of the page we have a returns section you can simply fill out the form and return your item. Also in regards to the quality of your item, we try to ensure that all products are made to the standard expected of our customers. We have no recollection of you reporting any issues to us as we would certainly have looked into this for you. If you email us at info@streetsvpply.com we can look further into this for you.

Kind Regards

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