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StrideUp Reviews 186

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, making the entire process smooth and stress-free. People frequently highlight the exceptional customer service, noting the clear explanations, patience, and supportive approach from advisors. The service provided is often described as excellent, with consumers appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the straightforward user experience, especially regarding communication via email and calls. However, some customers also noted issues with communication and delays at critical stages, particularly concerning the welcome letter and the progression of applications closer to completion.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the team for being professional,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the quick... See more

Service

Clients share positive opinions on service, frequently highlighting the quick response times, clear... See more

User experience

Users describe positive interactions with the user experience. Many customers found the process smooth,... See more

Response time

Customers generally express satisfaction with the responsiveness of the service. Many reviewers highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Rukshanara who lead the call from Strideup, was very soft spoken, has complete knowledge of the topic and provided a lot of clarities during the call. All the questions were answered promptly and to t... See more

Rated 5 out of 5 stars

Very happy with StrideUp. My application just moved to underwriting, and honestly, the experience has been fantastic so far! The entire process has been excellent and very smooth. A shout-out to Am... See more

Company replied

Rated 5 out of 5 stars

We were hosted by Monsur Hossain, who was absolutely helpful, supportive, kind and made the whole process stress free! We cannot thank Monsur enough for his enthusiasm, politeness and making us fe... See more

Company replied

Rated 5 out of 5 stars

It was a pleasure to have our 90 mins meeting with Mr. Monsur Hossain today. He was a friendly, professional and knowledgeable advisor who really makes us felt comfortable throughout the meeting. Ever... See more

Company replied


Company details

  1. Financial Institution

Written by the company

StrideUp is a fintech helping people buy, refinance, and invest in homes in a way that aligns with their faith. We combine Islamic finance principles with modern technology to make home ownership fair and accessible. All StrideUp products are certified by Amanah Advisors, ensuring full alignment with shariah principles. We’ve been helping people buy homes since 2022, and growing with every family we support.


Contact info

4.8

Excellent

TrustScore 5 out of 5

186 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

StrideUp is truly an amazing company

StrideUp is truly an amazing company. I am a first time buyer and Mohammed, Paul and all other staff have been extremely helpful. Communication was always prompt. supported me throughout the whole application.
I have recommended StrideUp to all my family and friends who will be looking to use their services as well.

August 21, 2024
Unprompted review
Rated 5 out of 5 stars

Smooth, speedy, stress-free 5 stars Service

Mohammed Khan conducted our advisor meeting. He was supportive, friendly, professional and excellent in explaining everything in details to us.

Rohima Miah's emails were very clear. she was professional, supportive and offered to be contacted with any queries.

The whole process until we got our offer was smooth, speedy and stress-free.

We are extremely satisfied and will recommend Strideup without any reservations.

June 20, 2024
Unprompted review
Rated 1 out of 5 stars

I see previous reviews saying

I see previous reviews saying - "amazing customer service, this is such a good company, great to have worked with this person or that person..."
They are all valid, BUT, and here it comes.
DO NOT go for islamic mortgage with StrideUp.
Sure you may not pay interest on the mortgage but you will pay DOUBLE rent rates :) :) :) and so you will end up drying up your pockets because monthly costs will be 1.5 times higher if you go with strideup.
Standard mortgage you pay 4.6% interest but not rent
Strideup mortgage you pay 0% interest but you pay 7.85% rent on the remaining balance (how is that halal ???? )
Now, i will believe my money more than my religion. bye bye religion

March 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service from Stride…

Excellent customer service from Stride Up.

From start to finish, Stride Up, more specifically Bhavita and Rohima demonstrated professionalism, efficiency, and unparalleled customer service.

One of the standout features of Stride Up is their dedication to understanding the needs of their clients. From the initial consultation to the final closing, Bhavita listed to my specific financial goals and tailored Stride Ups services accordingly. This personalized approach gave me confidence that I was in good hands throughout the entire process.

Bhavita was extremely informative throughout every call I had with her. And I’m pleased to have received such great care during the process.

February 20, 2024
Unprompted review
Rated 5 out of 5 stars

Exceptional Service from Strideup and Rohima Miah

Exceptional Service from Strideup and Rohima Miah.
Our client recently acquired a home purchase plan through Strideup and the experience was nothing short of exceptional. Rohima went above and beyond in assisting us getting the offer & throughout the entire process.

Rohima's unparalleled expertise and dedication made the journey seamless. Her patience in addressing my queries and offering tailored solutions was commendable.

The provider itself offers an array of comprehensive and flexible plans suitable for diverse financial situations. The ease of navigating through their options and the transparency in their terms and conditions are highly commendable.

Rohima'e professionalism and support truly set a benchmark in the industry.

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic Service

Fantastic Service! Honestly, probably one of the best in the market. Advisor I spoke with was Mohammed Khan, he was professional, helpful and above all just a genuinely straight forward good character who helped and advised with no hassle. We got straight down to work and got things processed without any delay, what an asset to have in your company. I was looking for an Islamic finance for home purchase, halal option and he explained and covered all my concerns in relation to interest and conventional mortgages, let's just say I was satisfied everything strideup was doing and so pleased we have such options in the market. Alhamdulillah.
Rohima Miah also dealt with the journey in the papaerworks in between and she also was amazing, very prompt and professional. Thank you all @ Strideup! Keep up the good work and I will be recommending you guys to future potentials.

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

I worked with Mohammed and I must say…

I worked with Mohammed and I must say he has made the whole experience smooth and easy to understand.
Throughout every step he was very clear in the explanation of what we had to do and what would happen next. He knows the product very well and has been a pleasure to work with because of his professional and calm way of getting things done.

November 1, 2023
Unprompted review
Rated 5 out of 5 stars

StrideUp are the best and very reliable.

StrideUp are were very professional and organised throughout the whole process. Big mention and shout to Mohammed who made the process so quick and easy, he was always at hand and replied to emails so quickly.

This is a big difference when compared with other Sharia Mortgage compliant providers like Crowd to live who I would never recommend to anyone.

I would 100% recommend Stride Up to anyone looking to buy a house through a Shariah approved/halal means of purchase.

September 11, 2023
Unprompted review
Rated 5 out of 5 stars

Awesome company

StrideUp went above and beyond to get our mortgage through. They were incredibly helpful every step of the way. They are a great team and I would highly recommend them.

May 20, 2023
Unprompted review

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