So FINALLY got the plane that was sent out because the 1st went missing !!! It arrived but it ruined my Sons birthday because a polystyrene plane arrived with NO wiring and NO remote so it's useless... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I've had quite a few of this design of headphone over the years and the batteries have lasted 5-6 nights on a full charge, unfortunately these ones don't even manage 2. I suppose that's better than no... See more
Got a pair of 3rd Gen AirPods in Feb 2024, this was back when Laybuy was still around (just). They arrived quickly although slightly delayed but courier issue NOT supplier, however the supplier gave m... See more
Company replied
I think its a scam site, fishing for data. I placed my order, never arrived. No response from customer service. I got a refund via PayPal. ... In response to the response from stronics. The drive n... See more
Company replied
Company details
Written by the company
We are electronic store selling various of consumer electronics such as headphones and more
Contact info
43 Poolesworth House Alfred road, W25HB, London, United Kingdom
- 0207 916 0577
- contactus@stronics.co.uk
- www.stronics.co.uk
2.6
Poor
48 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3rd Gen AirPods
Got a pair of 3rd Gen AirPods in Feb 2024, this was back when Laybuy was still around (just). They arrived quickly although slightly delayed but courier issue NOT supplier, however the supplier gave me used AirPods for the price of brand new unopened bearing in mind it never said they were used when buying (nor did they say brand new boxed either) but you’d think they were when buying from a company. They were in someone else’s name when pairing to my phone and had warranty left for about 8/9 months so had been set up months prior by someone else. Apart from my OCD going nuts and having to sanitise the AirPods to within an inch of their life they worked great! Just wish the item was marked refurbished so customers know what they’re actually getting
February 2, 2025
Unprompted review
Reply from Stronics Limited
Hi there, thank you for your feedback, and I am sorry that your order didn't meet your expectations. We have a dedicated 24/7 customer service to reach out. In your case, please get in touch with us. We are happy to resolve your issue as quickly as possible. We advise that customer should contact us immediately if the item don't the condition advertised. We will exchange or refunds.
I think its a scam site
I think its a scam site, fishing for data. I placed my order, never arrived. No response from customer service. I got a refund via PayPal.
...
In response to the response from stronics. The drive never arrived.. it's been a month. you gave me back my payment after I complained through PayPal. No response to my emails before the complaint. But no drive ever arrived, so hardly compensation. If it ever arrives I'll send you the payment back.
February 5, 2025
Unprompted review
Reply from Stronics Limited
First of all, my apologies on behalf of Stronics.
I know it can be frustrating when your purchase didn't meet your expectation. In your situation, there is no need to call us a scammer because your delivery didn't arrive on time. We compensated you, we let you keep the 4TB external hard drive you purchased for £26 because of late delivery. We understand it was delayed from the courier for delivery, but as a responsible seller we refunded you and asked you to keep the item as a Goodwill gesture. Now, who's the scammer here?
Stronics offer 60 days free returns - 24/7 customer service - money back guarantee - late delivery compensation.
Stronics is dedicated to resolving your concerns within 24-48 hours. If your order hasn't arrived or isn't as described, contact Stronics directly for a quick resolution.
Thank you for your feedback and apologize for any inconvenience.
Amazing customer service
Amazing customer service, very helpful and friendly!! I made an order for some headphones as a Christmas present and they contacted me regarding sending a different colour as those ones might not arrive in time. I was then offered a new pair in case the other did not arrive. Both pairs arrived before Christmas and I am grateful for their help. Keep the good work up!! Wishing you a Happy New Year!!
December 23, 2024
Unprompted review
Reply from Stronics Limited
Thank you
Great customer service
Great customer service. I ordered an item and they didn't have the colour I wanted in stock. Within hours of me ordering they called me to ask if I wanted a different colour. The item arrived the next day. Then I had a question about it and used their chat. They answered immediately and were very helpful.
December 20, 2024
Unprompted review
Reply from Stronics Limited
Thank you
WANTED TO GIVE MINUS SCORE
So FINALLY got the plane that was sent out because the 1st went missing !!!
It arrived but it ruined my Sons birthday because a polystyrene plane arrived with NO wiring and NO remote so it's useless and he can't fly it even tho it was advertised as coming WITH a remote.
Thanks for ruining a young boys special day !!!
September 27, 2024
Unprompted review
Reply from Stronics Limited
I do apologize for the inconvenience and will appreciate if you could raise the issue directly with us for a qucik resolution
Reply from Stronics Limited
Thank you for your feedback, the website is very responsive now from the last update
Is there any option for minus rating..
Is there any option for minus rating... i would give -1000
they will chase you to but the package... and after the payment... you will chase them for service... which will never be done. highly unsatisfied and prefer dieng.. don't give them work
I wish I could attach the screenshots
August 16, 2024
Unprompted review
Reply from Stronics Limited
after carefully looking at your review, but couldn't find your details in our order. So, we don't know what order or item related to your feedback
DO NOT ORDER FROM THIS SCAM COMPANY
Some how this company is able to except payment via layby. This makes it appear legit.
Sadly this couldn't be further from the truth. Over 2 weeks and still no item. I doubt I'll ever see it. NEVER ORDER FROM THIS COMPANY. THEY WILL TAKE YOUR MONEY AND YOU WILL HAVE NOTHING IN RETURN. DO NOT ORDER 🚫
May 10, 2024
Unprompted review
Reply from Stronics Limited
Sorry your package was lost, which caused delay. A replacement has been delivered.
Great to deal with Stronics
Great to deal with Stronics, I ordered s flip 6 speaker and it came within 2 days while said 3 days delivery. i love Stronics
April 25, 2024
Unprompted review
Reply from Stronics Limited
Tahnk you
Great place to get your gadget repairs
Great place to get your gadget repairs. Proffesional service and great customer service
April 25, 2024
Unprompted review
Stronics great online shopping
I recently discovered Stronics and was pleasantly surprised by the amazing deals they offer. With up to 90% savings at checkout and the convenience of free delivery and returns, shopping on Stronics is a breeze. I also appreciated the available coupons which helped me save even more on my purchases. The £2 welcome gift was a nice touch and made my first shopping experience with Stronics even more enjoyable. I highly recommend checking out Stronics for great deals and a seamless shopping experience.
April 23, 2024
Unprompted review
Great customer service !
Great customer service ,will definitely order again !
April 10, 2024
Unprompted review
STRONICS IS THE FUTURE
I received great customer service from the the Stronics team and I am pleased with the result.
April 9, 2024
Unprompted review
Great and amazing customer service
Great and amazing customer service, I would recommend
April 9, 2024
Unprompted review
Stronics' commitment to providing the…
Stronics' commitment to providing the best deals is evident in every offer.
April 9, 2024
Unprompted review
I have placed an order of headphones…! I haven't been given my tracking till 10 days that's the reason for the 4 star. I was frustrated due to that seems like a scam. After 19 days i got it while 4 days back only i got the shipping info. Thx anyway.
I have placed an order of headphones through this website. It's been 2 weeks and till date I haven't get my tracking information. It's a pure scam i even emailed them with the order number and mail 2 days back till haven't get any respond. I don't know how these scammers are getting verified batch. Please avoid them its ana trap
March 24, 2024
Unprompted review
Ordered item and selected next day…
Ordered item and selected next day delivery. Item not received and contacted seller with no response. Company appears to be con artists and I advise no one to buy from them.
February 28, 2024
Unprompted review
Reply from Stronics Limited
Sorry that your next-day delivery didn't happen, but we have refunded the next-day charge.
Came on time,only problem wrong address they put the…
Came on time,only problem they put the wrong house no and postcode,but lucky the postman new my name and delivered it to the correct address
August 22, 2023
Unprompted review
Excellent experience
Excellent experience, ordered on the website. There was a pricing error when I made the purchase but stronics were fab about it & they honoured the price which was considerably less, my items were sent super quickly lovely kettle & toaster set very pleased with everything, highly recommend . Thanks again .
July 20, 2023
Unprompted review
Such a poor delivery service it’s 2…
Such a poor delivery service it’s 2 weeks passed on my purchase they didn’t delivery my order yet !
May 9, 2022
Unprompted review
Reply from Stronics Limited
Thank you for the feedback, and we are working hard to improve our courier service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.