Struans - Autocentre Dundee Reviews 13

From our initial enquiry all the staff at Struans were friendly & not at all the hard sell approach you get from other car dealerships. Kevin made us very welcome, we listened to his knowledgeable advice and decided on a car. The buying process was seamless,
to prevent us making a second journey Kevin kindly offered to collect a form from our house after hours.
This was definitely above & beyond
any customer service we have ever received.

My experience with Struans has been very positive. I was feeling overwhelmed by the thought of having to buy a car for the first time in my life, but both the Perth and the Dundee branches helped me through it.

Would I recommend Struans to others?
Yes, 100%.

Can I share with everyone the experience I have just been through with a motorhome I bought last week from Strauns?
First trip out this weekend and in the morning there were no lights to the dash. It was a Sunday btw. I rang breakdown but they could not jump or start the van. I rang David at Struans to explain. He suggested we get towed to their forecourt to allow their engineers to diagnose the issue. We stayed the night in their car park, and was given an EHU hook up for the night, which was fantastic. At 7am Monday morning Derek the engineer was at hand to investigate. After hours of checking and twiddling we found that the previous conversion company had wired a few things incorrectly, which made the van lock out everything. But now the van is purring like a kitten. I cannot thank David, Derek and their team enough for the effort and care given to me whilst in a major pickle. If I could give a 6 star rating rather than the maximum 5 star allowed I would do so.
My faith in humanity in now restored. 😀

We were happy with our dealings with Struans of Dundee. From trading in our car to buying our new car
And after sales was very prompt and efficient

Purchased a Corsa Griffin 3 Door on 22nd August and collected 29th August. Excellent service from Peter. Thanks again.

Kevin was our sales representative.
He did an amazing job.Was very helpful and kind.Made the entire process so easy.

Superb customer service from Gillian and Scott over the past few days.
Highly recommend Struans autocentre, Dundee.

Jim Masson

Great dealer. I bought a car this week and they could not be more helpful. The sales team are polite and knowledgeable. The online process for the sale is seamless and efficient. Great dealer on a service pack and ceramic coating to top it off. I definitely recommend theses guys.

12 month warranty is next to useless, doesn't cover Diagnostic charges. Doesn't really cover any of the faults I had with car in 1st 12 months. ABS fault, blocked oil pickup and breaking up Cam Belt. They 0ffered to pay partial cost for Cambelt, but I had to put into Peugeot Main Dealer (Which they also own). Paid over £1200 for repairs on a 4 year old car within one year.

Would never trust or buy a car from here every again, and I would advise everyone to aviod this dealer.

I purchased a 2016 Kia Sportage from this garage with a 6 month warranty. Over the 5 months I owned the car it was back and forth 5 times, mainly due to an issue with the gearbox, however we also suffered issues with the reverse camera and sensors, the alarm, speaking brakes and an intermittent squeaking and grinding sound that was never diagnosed. When my patience ran out and asked for a refund I was offered £6000 for a car I had purchased 5 months previous for £10500. I obviously rejected this offer stressing that it was a "refund" I was looking for due to all the issues with the car. I was then contacted by the sales manager who offered £8100 suggesting that the car would depreciate at £1 per mile the car had done since purchase. Exhausted with the whole process I accepted the £8100, only to see the car back on their website a few weeks later for £9995. When I approached the company again for an explanation I was advised that the car had been tested and put back on the forecourt and that it was up to them how much they charged for their vehicles. Terrible service (and the issues with the gearbox never were resolved).

From initial contact last Friday to my wife picking up her ECOSPORT ST line yesterday service was first class Stewart was more than helpful car was well presented when my wife collected yesterday after driving from Glasgow restored my faith in buying a car thanks again 👍

I have experienced problems with van after having for few weeks. Scott has been really helpful, he arranged repair really efficiently. Van was repair in few days despite long distance from garage. First class customer service. Thank you so much and keep up great standards:)

I bought a used Peugeot from Struans in Dundee. Kevin has done excellent job throughout the sale. From a personalised virtual viewing of the car, through answering questions, to helping to ensure that all paperwork is in order before driving off.

All information I got was to the point. No excessive sales pitching or trying to oversell the car. The car itself was in an excellent condition, clean, and well presented. All past issues were listed in the service log and were transparently communicated. All documents and signatures are handled online through a secure portal. This was very easy to use and very efficient as well.

Having had negative experience with other car sellers before, I looked up the company reviews, ownership structure, account filings and was very happy to see that Struans is a serious business with a long history on the market. The tag lines on their website are all substanciated. The interaction with them then confirmed this as well.