strukta Group Reviews 

256
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

A young chap called luke went out of his way to help me. In this day and age what a fantastic experience. Thankyou

Rated 1 out of 5 stars

Products delivered damaged & items were missing on Order. I raised a query and no meaningful response received after 5 days. Agreed prices are good but not if the products are paid for and don't arriv... See more

Company replied

Rated 5 out of 5 stars

We use Strukta a lot to complete my Building project? We buy various goods from them. And they always have larger Lintels in stock. Which is great when you want as soon as possible. Great service F... See more

Rated 5 out of 5 stars

Throughout the Covid 19 crisis Strukta have remained trading for their client-base. Using their intuition they did not close. Strukta are an example to the other big companies who simply left their sm... See more

Company details

  1. Building Materials Supplier
  2. Building Materials Store
  3. Insulator Supplier
  4. Roofing Supply Store
  5. Steel Distributor
  6. Tool Store

Written by the company

strukta Group is a UK based specialist builders merchants. Stocking building supplies, equipment and tools at great value to businesses in the south of England.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

256 reviews

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No recent history of asking for reviews

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4.5

All reviews

(256)

23 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very nice smart

Very nice smart, helpful, polite and kind driver who carried the goods in to the side of our house. Thank you so much.

February 6, 2024
Unprompted review
Rated 2 out of 5 stars

First order I placed that you delivered…

First order I placed that you delivered you forgot items.
Then on the re-delivery of those forgotten items, you delivered them to the wrong address.

Sort it out !!

January 23, 2024
Unprompted review
strukta Group logo

Reply from strukta Group

Hi Kevin. Thank you for your review. We pride ourselves on delivering exceptional customer service; so it's always disappointing to hear that a customer feels let down. Your case is being looked into and we will be in touch. Again, sincere apologies for any inconvenience caused.

Rated 5 out of 5 stars

5*s for Strukta Group.

The Strukta team have provided outstanding customer service to us over the past year and a half. We especially enjoy using the Strukta Hub. The range of items and the next day delivery feature make the last-minute worries a thing of the past!

Maddox Homes Ltd.

November 11, 2023
Unprompted review
Rated 1 out of 5 stars

Phone order

It took four attempts phoning before someone answered the phone
After ordering the product, I was told it would come the next day after two days I chased it up to find it was put on a collection ticket and not a delivery as discussed on the phone.
Arrived with me 4 days after ordered losing 3 days on site

September 25, 2023
Unprompted review
strukta Group logo

Reply from strukta Group

We're very sorry to hear that you did not have a positive experience with us. We pride ourselves on delivering exceptional customer service so it is disappointing for us when something goes wrong. We are looking into the situation to understand what happened. Once again, sincere apologies for any inconvenience caused.

Rated 5 out of 5 stars

Amazing 🤩

As always I have had a great experience. Everyone is friendly and welcoming and a free drink is always nice.
Sam knows his stuff and is always there to give great advice. Prices are very reasonable.
Thanks for being there to help whenever need it. Cheers guys

September 26, 2023
Unprompted review
Rated 5 out of 5 stars

This is the first time I’ve used…

This is the first time I’ve used Strukta although I’ve seen their delivery vans on numerous occasions. I used the telephone ordering service which was brilliant. Very helpful knowledgeable staff and with next day delivery you couldn’t ask for more. First rate company and no wonder the trade use them so much. Couldn’t ask for a better experience. Thank you

August 9, 2023
Unprompted review
Rated 5 out of 5 stars

Totally impressed

This was the first time that we'd used this company in an emergency. From start to finish their customer service was excellent. I rang up for a quote and the lady I spoke to took my details and the quote was sent to me within the hour. In fact it may have only been 20 mins or less, it wasn't long. We placed an order as the product cost and delivery charges were excellent compared to other places in the area we had looked at. The product was delivered to our door the next morning at 7am before the builder arrived at 7.45am. We couldn't fault them. The customer service, value for money and friendly approach even right down to the driver was faultless. The management team must be very proud of their staff as they were all on the ball. I would definitely use this company again when the need arises. They definitely saved us a big headache.

August 10, 2023
Unprompted review
Rated 5 out of 5 stars

Online ordering system is great

Online ordering system is great, its so much easier as I can look at what I am ordering and compare agaist similar products, delivery is always next day if ordered before the cut off time. Staff are always friendly and professional. Strukta is a great company to use.

August 1, 2023
Unprompted review
Rated 5 out of 5 stars

the hub is really easy to use and…

the hub is really easy to use and usually has what i need to order. The stock is always full and its very rare something is not available.
Deliveries are always very prompt and usually delivered next day and boxed very professionally.

Great company to use.

July 26, 2023
Unprompted review
Rated 1 out of 5 stars

Awful service, awful product, awful complaint process

Awful experience. Ordered an RSJ from Strukta Bournemouth. They misread the calculations I gave them from my structural engineer and provided me with an incorrect length. I assumed they did their job properly and read the calculations properly and paid up only to find that when trying to install the beam it was too short. Also the beam didn't come until after 4 days and didn't come when they said it was going to when they texted me. Also it wasn't until after paying did they tell me it was a non-refundable item. I am still trying to get my money back and according to Giles who is dealing with my complaint as a "goodwill gesture" I have to return a steel beam I don't want, and pay 50% reduced restock charge and they are refusing to give me my money back.

July 20, 2023
Unprompted review

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