strukta Group Reviews 

256
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

A young chap called luke went out of his way to help me. In this day and age what a fantastic experience. Thankyou

Rated 1 out of 5 stars

Products delivered damaged & items were missing on Order. I raised a query and no meaningful response received after 5 days. Agreed prices are good but not if the products are paid for and don't arriv... See more

Company replied

Rated 5 out of 5 stars

We use Strukta a lot to complete my Building project? We buy various goods from them. And they always have larger Lintels in stock. Which is great when you want as soon as possible. Great service F... See more

Rated 5 out of 5 stars

Throughout the Covid 19 crisis Strukta have remained trading for their client-base. Using their intuition they did not close. Strukta are an example to the other big companies who simply left their sm... See more

Company details

  1. Building Materials Supplier
  2. Building Materials Store
  3. Insulator Supplier
  4. Roofing Supply Store
  5. Steel Distributor
  6. Tool Store

Written by the company

strukta Group is a UK based specialist builders merchants. Stocking building supplies, equipment and tools at great value to businesses in the south of England.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

256 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(256)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

If there was a 0 star option I’d give that

If there was a 0 star option, I’d give that instead! Really poor service from Strukta on numerous occasions. Make promises they can’t keep, and when there’s a problem, they’re not interested. It took 4 attempts to supply me with a product that was in a satisfactory condition, nearly 6 months after ordering, without any show of good will. If you’re relying on a product turning up on time, and in new condition, I’d definitely go somewhere else!

March 26, 2022
Unprompted review
strukta Group logo

Reply from strukta Group

Hi Pete. Thank you for your review. We're very sorry to hear that your experience with strukta wasn't a positive one. We strive to deliver an exceptional service to every one of our customers and we're disappointed to hear that this was not the case for you. We will be in touch shortly to discuss your experience.

Rated 5 out of 5 stars

Fantastic Service

Been using Strukta now for 4 years. Fantastic service. Turnaround from order to delivery is second to none, usually next day. Unusual in the construction industry. Very seldom are items on back order, so you can order with confidence. Staff are friendly and helpful.

Thank you Strukta.

Gary

February 2, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service from the person who took my call, competitive price given, the product was out of stock at the local store but delivered to site the very next morning from another store with no extra charge.

July 20, 2021
Unprompted review
Rated 1 out of 5 stars

Wrong product

Wrong product - turned up without warning - Delivery man could not offload from the truck on his own - Returned to base - USELESS!!!!

June 6, 2021
Unprompted review
strukta Group logo

Reply from strukta Group

Hi Stephen. Many thanks for your review. We are sorry to hear that you did not have a great experience and we will be in touch to discuss this with you.

Rated 5 out of 5 stars

We use Strutka a lot..

We use Strutka a lot... great range of products, fair pricing, excellent product knowledge and great coffee.
Quick delivery and decent stock levels put them way above the usual National Builders Merchants.

May 6, 2021
Unprompted review
Rated 1 out of 5 stars

Unsolicited emails.@!xf.cK

I have asked Strukta on numerous occasions to stop pestering me with there unsolicited eMails, but to no avail. I live 150 miles from there store, and could not possibly avail myself of there services!
Most commercial email users have an unsubscribe facility but nt Strukta. Please STOP mailing me!!!!!

March 12, 2021
Unprompted review
strukta Group logo

Reply from strukta Group

Hi Anthony. Apologies for any inconvenience caused. You should find an unsubscribe link at the bottom of our emails. Alternatively please contact us on marketing@strukta.co.uk so we can locate your email address and ensure we get this sorted. Unfortunately at this time I cannot locate your profile based on your name so will just require some more information.

Rated 5 out of 5 stars

I have found Strukta at Portsmouth to…

I have found Strukta at Portsmouth to be very efficient when dealing with my inquiries and purchase requests which have been delivered the next day in most cases.
The range they provide is broad and they also attempt to source items in a reasonable time frame if not in stock which given the current situation is challenging thank you

February 26, 2021
Unprompted review
Rated 4 out of 5 stars

Loddon School

The 24 hour delivery for essentials has been 1st class.
The delivery drivers of late have been helpful with the off loading.
Sales office, are responsive when items are out of stock.
Costs of welfare cleaning products, possible review!

January 30, 2021
Rated 5 out of 5 stars

My go to supplier

We have purchased many products from Strukta, from general welfare and health and saftey, through to essential and specialist construction materials.
The manner in which we are dealt with remains consistent and always helpful (I have used Strukta for may years with different companies)
Even products not listed, they will endeavour to source and pricing is always competitive but the delivery service can often outweigh any difference in cost

January 29, 2021
Rated 5 out of 5 stars

great service all round

great service all round, i accidently put the customers home address on for delivery of 4 lintels and they managed to get it delivered to site instead within an hour of the mistake - thank you

January 21, 2021
Rated 5 out of 5 stars

Gary

Placed a special order for materials that are not usually keep in stock, received the competitive quote very quickly, excellent service as always.

January 5, 2021
Unprompted review

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