StudentComputers.co.uk - Spotbuyer GroupReviews 

1,011
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Bought a laptop from this company, but was gifted one from a friend the night I ordered it, so I did not need the laptop I purchased from them afterall. After several attempts to make contact via phon... See more

Company replied

Rated 5 out of 5 stars

I purchased a laptop which did not meet my Son’s needs! We picked an alternative & Student Computers were excellent dealing with the replacement. Their products are exceptional quality for a good pric... See more

Company replied

Rated 1 out of 5 stars

Purchased a £500 Asus laptop in September 2021. Three weeks out of warranty and it fails to switch on. Took it to my local reputable computer repair shop who said the motherboard was the problem. Resp... See more

Company replied

Rated 5 out of 5 stars

These folks are brilliant & deserve every success. After 4 months I had to return a mobile & it was totally first class, posted back on Monday, refund by Pay Pal Tuesday & kept informed all the way. T... See more

Company details

  1. Computer Store

Written by the company

Who are we? Student Computers new Building We have been successfully trading since 1996 and we are one of the UK’s most competitive online retailers. Since 2008 we have been thriving in Refurbishment, overstock products and end of line to bring the most competitive prices on the web for your day to day technology. We are based in Birmingham, Minworth in the heart of the West Midlands. We are very fortunate to have a wealth of experienced people who understand the mistakes that have been made in running an online business and using this best practice approach we look at every order as if it was for ourselves. No Hidden Charges Many companies lure you into the checkout where you get to the payment screen and you are forced to pay 1.6% for a PayPal charge or for using your credit card. We do not charge a thing as we want you not only to save on the order you are placing with us but not to hide anything. What you see online is what you pay. Our Team We have over 25 Technicians processing just over 500 products every day. We have a Customer Service team answering 100’s of calls and emails per day. Our Customer Service team are also trained to handle Sales, Technical advice and Returns. We do not transfer you to different departments like most companies. We like to deal with your query hands on! What makes us different? We offer a huge range of services ensuring you have the best experience when ordering. UK Customer Service Team 0121 Local Telephone Number to call us on Live Chat 5 Star Service Over 10 Years of Online Retail Experience Full tracking service that keeps you updated via email and SMS text messaging. Next day delivery reporting, including a 1 hour delivery slot. Why not put us to the test. Our aim is simple, to be the best. Thank you for taking time to read about our company. All the team


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

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3.6

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(1,011)

6 reviews in the last 12 months

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Rated 5 out of 5 stars

Bought Deep tissue massage gun

Bought Deep tissue massage gun. It is fantastic! The delivery was great as well. Would highly recommend this site

October 21, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Collette,

Thank you for leaving a review, we really appreciate this and we are thrilled to hear that you are happy with both the item and the service!

Holly

Rated 1 out of 5 stars

Disappointed and will not buy from again

Purchased a £500 Asus laptop in September 2021. Three weeks out of warranty and it fails to switch on. Took it to my local reputable computer repair shop who said the motherboard was the problem. Response from Student computers when I emailed my disappointment “ If you would like a second opinion on the fault, we would be happy to take a look and offer a price on repair if it is repairable“. I expect it is a profitable business repairing “just out of warranty” computers! Very disappointed and will not use again.

October 12, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Kerry,

We repair plenty of computers in warranty at no cost - this is what warranty is for, which we always honour.
Unfortunately we cannot make exceptions on out of warranty items. Whether it is a few weeks or a year out of warranty, unfortunately 12 months warranty is what the items are sold with and what we have to stick by.
We have offered to take a look at your item, in case that perhaps it is not a board problem - maybe it is a battery problem, which is a lot cheaper to repair. As I mentioned, we are happy to take a look and offer a repair price.

If you do not wish to go ahead with what we have offered, it is your choice.

It is a shame that the issue occurred outside of the warranty period, but unfortunately we have no control over this.

I hope you can understand where we are coming from as a business, we cannot make exceptions based on time frame, price or anything else as it is not fair to our customers.

Holly

Rated 1 out of 5 stars

Cancelled my order and asked me to reorder at a price increase of roughly 30%

This is my first ever review but I was left really dissappointed by the whole experience.

My purchase was flagged by the team at student computers as fraud because I bought two monitors and wanted them shipped to two separate addresses (I have a small business and was sending one monitor to an employee's home to improve their working from home set up). The flagging is all part of good due dilligance however the subsequent chain of events was very frustrating.

1. First there was no contact about delays/ potential fraudulent activities.

2. Then after two weeks of radio silence (expecting delivery after 2-4 days as advertised on their site), I had to reach out to find out the status/ problem.

3. They then promised to ship the monitors as soon as possible.

4. Then within I think 24 hours of promising to ship the monitors Student Computers decided to refund them instead. Even though I made it clear it wasn't a fraudulent purchase and wanted the monitors to be shipped.

5. Worst of all, they then told me I had to reorder with a price increase of almost 30% and there was nothing they or I could do about it.

I would have expected Student Computers to offer to at least partially cover this extra cost since the situation was their lack of professionalism.

I will not be buying from Student Computers again.

September 26, 2022
Unprompted review
Rated 1 out of 5 stars

I will not buy from this company again

I bought an HP laptop from this company last October (2021) costing £1150. 10 months later the laptop developed a problem so I took it to a local reputable computer outlet to diagnose the problem (thinking it would be a software issue) it turned out to be a faulty motherboard, £650 to repair.
StudentComputers first reaction when I contacted them was to say they consider the warranty void as the computer outlet had opened the laptop to diagnose the problem and are not interested in helping.

I would not buy from this company again.

September 13, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi Nick,

I'm very sorry you feel this way.

As the seller providing warranty, first point of contact if a fault occurs needs to be ourselves. We cannot risk third party companies taking apart and repairing products as we cannot verify their work.
Our own qualified technicians would have been happy to take a look at this, diagnose and repair - covered by warranty so at no cost to you.
It is very common that warranty providers do not cover repairs by third parties and majority advise against opening up units.
This is in the terms & conditions of our warranty.

We do hope that the issue can be resolved. If you would like to provide us with more details on the fault, our technicians can offer their thoughts and a price for the repair.

Holly

Rated 2 out of 5 stars

Site is a little misleading. Prices a little high

Site is a little misleading.
Selling certain products 'item only' ie no peripherals. This is acceptable, they stated it has no peripherals, which is fair - but they're doing it for products that cannot function without those peripherals (ie selling something that will not work out-of-the-box, but not stating specifically, that it 'will not work out-of-the-box). The VR headsets are a prime example.

Beyond that, a cursory glance at a few of the pre-built computers shows us they are selling them at massively inflated price.
Best example is a computer prebuilt for/around a GTX1070 video card, selling at £3000+. That video card retails for ~£107. This is usually the, or equal to, the most expensive part of the computer. In a computer priced at £3000+.

Also-
They're mentioned as 2 different companies according to some of these reviews (company name on this page not matching company name mentioned in some reviews) which is another one of those things that lowers confidence in them, for a casual shopper.

September 4, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi,

Products we sell as item only, are usually replacement parts which are handy for people who may have only one part of a set that has become faulty. Rather than replacing the whole set, they can simply replace the faulty part at a much lower price. As you have mentioned, we do make it clear in the listings that they are replacement parts only.

With regards to the computers, we are happy to take a look into this if you could send us stock codes of the item you are concerned about.

Yes, our company name is 'Spotbuyer' which has several different branches of the business, Student Computers being one of them.

If you do want to take another look at our site and have any questions, please do not hesitate to email or call us and we are happy to help.

Holly

Rated 1 out of 5 stars

Is this a genuine company

Is this a genuine company? We’ve bought an iPad pro that is not working. Stop working on 2nd day. We’ve send Facebook messages. Left voice mail messages and emailed. Had no response at all. Facebook messages haven’t even been seen. Will drive over again today to the “unit” where we collected the iPad from to see if we can find someone to talk to.

August 4, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Hi, Yes, we are a genuine company with lots of happy customers. Unfortunately the person you have been dealing with was off when you contacted us yesterday. We received your email and another message yesterday evening and responded to both this morning as soon as we were back in the office as we do operate on business hours. I am aware that you have now discussed the situation with my colleague whom you purchased this from and the issue is being resolved today. We look forward to getting this sorted. Holly

Rated 5 out of 5 stars

Excellent quality, value and quick delivery

Ordered a refurbished Samsung monitor for home working from Student Computers. Delighted with the condition (tip top, as if brand new) and quick speed of delivery for the price, absolutely excellent. Highly recommended.

April 3, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Thank you for the review, we are glad to hear that everything went well with your order!
Holly

Rated 5 out of 5 stars

Product as described dispatched…

Product as described dispatched quickly, good price

January 24, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Thank you for the review, we are glad to hear that everything went well with your order!
Holly

Rated 5 out of 5 stars

Lenovo

Very fast delivery. Very happy. Would trade again.

January 11, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Thank you for the review, we are glad to hear that everything went well with your order!
Holly

Rated 5 out of 5 stars

Really impressive service matched with…

Really impressive service matched with a great price, product as described and in full working order - will definitely use again.

January 11, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Thank you for the review, we are glad to hear that everything went well with your order!
Holly

Rated 5 out of 5 stars

Cannot fault the service provided…

Cannot fault the service provided by Student Computers/ Spotbuyer. I receive my order in a timely manner over the festive holidays. I wasn’t happy with how the item was working and received a response once the offices reopened and a refund issued swiftly. Would definitely use again

January 6, 2022
Unprompted review
StudentComputers.co.uk - Spotbuyer Group logo

Reply from StudentComputers.co.uk - Spotbuyer Group

Thank you for the review, we are glad to hear that we could resolve the issue you had quickly!
Holly

Rated 4 out of 5 stars

Delivered in good time

Delivered in good time and ordering was easy. The packaging wasn't very discreet so someone found out they were getting a toaster for Christmas 2 weeks early. Other than that, everything was fine.

December 21, 2021
Unprompted review
Rated 5 out of 5 stars

Excellent after sales service

Excellent after sales service - my ordered part was dispatched correctly addressed correctly but unfortunately was delivered to someone else by the delivery company.
When this was brought to Student Computers attention they immediately took ownership of the problem and kept me informed of the progress.

The issue was resolved and I will not hesitate to return to this independent company who give a 1st class service for my future needs.

December 14, 2021
Unprompted review
Rated 5 out of 5 stars

Purchased refurbished ASUS PC Vivo…

Purchased refurbished ASUS PC Vivo All-in-One, delivered ahead of delivery date, packaged as new in fact the All-in-One was as new no marks, been in use now for over a week and delighted with it. will definitly buy from Student Computers - Spotbuyer Group again.

December 7, 2021
Unprompted review

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