I ordered a battery for my camera. It was advertised as 100% compatible. The site was misleading. Issues with delivery from Ups. Now they ask me to pay for the return. And my 1-star review was never... See more
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See what reviewers are saying
Super fast service and a super price. Was replacing the battery on a Garmin Edge 1000 and was a bit concerned as reviews online seemed mixed as to if this worked or not. The battery worked perfectly... See more
I have appreciated the service and my experience with Subtel. The ordering was easy and efficient. The delivery before the announced timing. I contacted the customer service because the battery... See more
Nice order. Fast delivery and service team is very helpful. Only 1 of 2 items was delivered, so I contacted service desk. No problem within a few days second item arrived.
Company details
Written by the company
Spécialiste en accessoires électroniques pour appareils mobiles depuis 2004.
Contact info
Berlin, Germany
- www.subtel.be
4.2
Great
4K reviews
Replied to 61% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Battery not compatible
I ordered a battery for my camera. It was advertised as 100% compatible. The site was misleading. Issues with delivery from Ups. Now they ask me to pay for the return. And my 1-star review was never posted.
That explains the good reviews.
February 26, 2026
Unprompted review
Reply from subtel.be
Hello,
Thank you for your comment.
A same model of camera can have different batteries. If your camera model XY has a battery version A, but you buy a battery for XY yes, but version B, it will not be compatible even if XY is stated.
This is stated further down in the offer, in the section ''Compatibility'' you didn't read.
Please just read the offer properly and fully before placing an order online, especially with electronics.
Subtel Team
Perfect replacable battery fro Dyson
I got a replacable battery for my Dyson vacuum cleaner. And it worked perfectly! Admittedly it was much cheaper than the original one.
December 21, 2025
Slow shipping
Slow shipping : I decided to ship UPS to get the battery faster and Pay for Premium shipping . It took 8 calendar days from germany to belgium …..This is expensive and slow.
December 21, 2025
A disaster!!! Don’t order on the website
A disaster.
I order 10 days ago and still nothing. The customer service doesn’t help, impossible to have somebody on the phone.
From Belgium to Belgium, never had such a bad experience with an online order.
August 25, 2025
Unprompted review
Reply from subtel.be
Hello,
We are sorry to read this.
The order does not come from Belgium but from Germany.
You've not even tried to contact us per email...
Please send us an email at:
info@subtel.be
Subtel Team
Great purchase
Fast shipping and the price of the battery for my pc seems well-priced and solid.
January 22, 2025
Reply from subtel.be
Hello,
We're sorry to read that.
However if you just leave a comment here without telling us anything, you might remain stuck with the problem which we do not want.
Please contact our customer service so we can help.
Subtel Team
Good service
I have appreciated the service and my experience with Subtel.
The ordering was easy and efficient. The delivery before the announced timing.
I contacted the customer service because the battery was not working with my laptop.
They replied very quickly to my question.
Unfortunately, the battery does not work with my laptop model.
(There is one letter of difference... I was hoping it would also work on my laptop)
They proposed to return the product, despite the fact I took some time before testing.
(return at own cost, which I consider normal)
December 4, 2024
Unprompted review
Very fast delivery process
Very fast delivery process! I will recommend this website to my friends and family. They have articles even for my old laptop!👍👍👍
October 24, 2024
Unprompted review
Be wary
Tried to purchase a cable from here twice, the website started spinning and didn’t stop for ages until I refreshed the page, and then all my information disappeared. Very disappointing.
July 4, 2024
Unprompted review
Reply from subtel.be
Hello,
We're sorry to read this.
We didn't get any call or message from customers about this issue at that precise time.
The problem must not come from the website.
Please try again using another browser or device
Subtel Teams
Very good communication and help
The first package didn't arrive so after a normal wait time, they resend the order. This time it arrived. Communication above par, buy in confidence.
May 22, 2024
I didn't receive order yet afer one…
I didn't receive order yet afer one week, promised delivery time was 2-3 days?
March 26, 2024
Reply from subtel.be
Hello,
We're sorry to reaad this.
Please contact our customer service so we can help.
Subtel Team
items arrived in perfect shape
items arrived in perfect shape, quick delivery, very pro implemented service, perfectly packaged, THANK YOU !
March 23, 2024
I ordered 5 ss03xl hp batteries they…
I ordered 5 ss03xl hp batteries they are all showing 35 to 55 % wear level. I will never buy again
February 20, 2024
Unprompted review
Reply from subtel.be
Hello,
We are sorry to read this.
In this case you have to contact us so we can offer a solution.
Subtel Team
Garmin Fenix 5 battery
ordered a battery for Garmin Fenix 5, their product charge doesn't last even a day. i don't recommend!
February 9, 2024
Unprompted review
Reply from subtel.be
Hello,
We are sorry to read this.
We offer a 3 year warranty on all of our products. We can only do this if the quality is good.
Please contact our customer service for more information.
Subtel Team
Phone battery kept being postponed
Ordered a battery for my phone, it would take up to 2 weeks to be delivered. After a month I've sent a mail asking what the status of my order was, they told me to check the product page, delivery got delayed by a month. I waited again for a month, still nothing. Sent a mail again, same response: check product page, estimated delivery postponed by a month again! Waited again, and you can guess what happened next: Again postponed. Poor service & poor communication imo. Almost 4 months for just a phone battery and still nothing. Contacted them again and asked for refund. Refund happened quick.
May 29, 2023
Unprompted review
Reply from subtel.be
Hello,
We are sorry to read this. This problem does not come from us directly but from the manufacturers in Asia. All companies producing in China face similar delays at the moment. The lack of certain electronic components, as well as the international situation complicate production. This problem doesn't come from us directly and exists almost everywhere as well when it comes to electronics. If you aren't familiar with these issues, you can ask our customer service. We're here for you.
Subtel Team
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