I have purchased from Sugar before as they were selling an item I'd been looking for and couldn't believe the price as the item was the sale. The item arrived in two days of purchasing which i thought... See more
Company replied
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Review summary
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Just recieved my order from sugar, very nice packaging and the shoes are great!! Very fast delivery w dhl express, getting the things done in just 24h from italy to ro, that s what i call premium serv... See more
Company replied
Ordered a jumper came the next day all the way from Italy impressive as I’m in London would purchase again and would recommend for future purchases item was authentic and also well packaged 10/10
Company replied
Brilliant boutique. Had the item I wanted at the lowest price I'd seen. Arrived in the UK from Italy in only one day (!!!). Customer service were polite and replied quickly when they reached out with... See more
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Company details
Written by the company
CONTEMPORARY IDEAS ON FASHION - SINCE 1980. Luxury boutique and one-stop shop for everything fashion for more than 40 years, SUGAR boasts an exclusive selection of clothes, shoes, bags and accessories for man and woman. On our website, you will gain exclusive access to unique designs, special promotions and a selection of more than 300 brands, including new talents and iconic designers, such as Prada, Gucci, Miu Miu, Saint Laurent, Loewe, Loro Piana, Valentino, Bottega Veneta, Burberry, Moncler, Versace, Balmain, Balenciaga and many more.
Contact info
Corso Italia, 60, 52100, Arezzo, Italy
- +39 0575 354631
- customerservice@sugar.it
- www.sugar.it
4.6
Excellent
305 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Very honest seller and fast shipping.
Very honest seller and fast shipping.
Delivered in 3 days from Italy to USA.
Product as described!
May 1, 2023
Unprompted review
Reply from SUGAR
Dear Jung Jae,
we are more than happy to hear that you are satisfied with the purchase and our fast shipping.
Transparency for us is very important ad we do care about the relationship with our customers, therefore we are always honest with them about the products and the shop.
We can't wait to have you shopping again in our boutique very soon.
Best regards
Sugar Staff
Everything from start to finish was…
Everything from start to finish was terrible. Now refusing to pay me my refund…
Bought through customer ‘Joshua Lacey’ Order No. 48492
March 24, 2023
Unprompted review
Reply from SUGAR
Dear Jack,
thank you for your review and for having reached us.
As you already are aware of, we already provided you with the refund.
Since you refused the delivery because you didn't want to pay custom duties, we couldn't provide you with a full refund considering that we had to take on custom duties and pay for them.
As written in our policy, when the delivery is refused by the customer, custom duties and extra cost are on the customer itself.
Please feel free to reach us if something is still unclear,
Best Regards
Sugar Staff
Amazing customer service
Amazing customer service, very helpful. Purchased beautiful Balenciaga handbag that was delivered to United States the next day.Will definitely buy again. Thank you for great service!
March 23, 2023
Unprompted review
Reply from SUGAR
Dear Maria,
we are more than happy to hear that you are satisfied both with our customer service and our delivery.
We hope that you will enjoy your new bag and we can't wait to have you again among our most valuable customers!
Best regards
Sugar Staff
Extra effort in customer service.
Extra effort in customer service.
Kudos to Sugar.it Team! It arranged to procure from a high-line Italian designer one of its runway items in my size. And at about 20% less than elsewhere. It stocked the item but not in my size.
Looking forward receiving it.
March 21, 2023
Unprompted review
Reply from SUGAR
Dear Mike,
we are more than happy to know that we were able to satisfy our customer request through our customer service.
We hope that you will enjoy your purchase and we look forward seeing you again among our most valuable customers!
Best regards
Sugar Staff
Don’t get anything here if you’re buying from outside of Italy
Don’t get anything here if for any reason something doesn’t fit and you have to exchange they will make you pay shipping twice and you have to pay import duties and export duties . So basically you only get half of your money back if you return anything. Do yourself a favor and order domestically if you’re a US buyer . Even if you’re gonna pay double elsewhere you’ll still be saving money
February 24, 2023
Unprompted review
Reply from SUGAR
Dear Omar,
thank you for sharing your review.
We understand that this can be bothersome.
Duties and taxes, as written in our policy, are at customer's expense and you can find them in every product page, in our footer under the sections "Shipping method" and "Return Policy" and before the check out of your purchase.
When agreeing our terms and conditions you accepted the fact that the the shipping and duties costs were at the customer's expense, on the contrary, we do not let the customer go on with the purchase, if the customer does not agree with the policy clicking on the "I agree" button.
The reason why the shipping has a cost is because all of our shipping's are express and they arrive to the US in less than a week, sometimes in 3 working days. This is also written in our policy and we also alert our customers before making the return, so that the customer is aware of the expenses.
As regards the sizing, we try to provide the best assistance possible to our customers, who can call us and email us if they need any information.
When buying online, it can happen that a size doesn't fit, since there is no possibility to try the product on. Any tip to improve our work from our customer is appreciated.
We hope that you will stay in touch with us and make another purchase during our free return or free shipping promos, maybe with a positive experience and review.
The package arrived in the U.S
The package arrived in the U.S. in 5 days!
Great website!
December 31, 2022
Unprompted review
Reply from SUGAR
Dear Hsuan,
we are more than happy to know that you like our website and that you are satisfied with our services.
We can't wait to have you shop in our boutique soon again!
Sugar Staff
Asked to pay for shipping by UPS after paying $32 for shipping
I ordered online and paid $32 for shipping to US. UPS delivered the package today but tried to collect $113 for shipping charge. I did not accept the package with a payment which wasn't notified during the order process. Now I have to contact Sugar to figure out why I am charged for shipping again.
December 8, 2022
Unprompted review
Reply from SUGAR
Dear Christine, thank you for your review.
We are very sorry to hear that you are not happy with the service provided by us. We try our best to make our customers satisfied and happy.
As regards your specific case, we think that you were requested to pay custom duties and not the shipping fee, which is only $32 as you also stated.
The custom duties are applied by the government of your country and not decided by us, since we sell the product with the original price given by the brands themselves.
We are sorry to hear that you weren't aware of this, since we write this information both under the product, in the confirmation email and in our policy.
We hope that you were able to contact our brilliant customer service and to solve this incovenience.
We can't wait to have you among our most valuable costumers soon, maybe with a positive experience and review.
Sugar Staff
Reply from SUGAR
Dear Troy,
it is great to know that we were able to satisfy one of our customers providing fast shipping overseases.
We can't wait to have you shop in our website again to be able to provide you again with a quick shipping.
Sugar Staff
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