Sumissura Reviews 3,120

TrustScore 4 out of 5

3.9

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are really happy with the user experience, finding the ordering process easy and the customization options exciting and practical. Many appreciate the ability to design tailored clothing that fits perfectly, especially those who struggle with off-the-rack sizes. People frequently praise the quality and craftsmanship of the garments, noting that the items often exceed expectations and receive compliments. However, some customers were dissatisfied with the product quality, mentioning issues like cheap-looking or transparent fabric, and poor workmanship. A portion of people also experienced problems with their orders, including incorrect items being added, or garments not matching the provided measurements, leading to ill-fitting or unwearable clothing.

What people talk about most

Product

People report ambiguous experiences with product quality and fit. While many customers praise the selection... See more

Quality

Reviewers highlight ambiguous aspects of quality. While many customers praise the excellent quality,... See more

Order

Users describe ambiguous interactions with order. Many customers found the ordering process easy,... See more

User experience

Clients share positive opinions on user experience, highlighting the ease of navigation and the enjoyable... See more

Price

Consumers find price to be ambiguous. Some reviewers were pleasantly surprised, noting that items looked much... See more

Based on these reviews

Rated 4 out of 5 stars

I found the ordering process a bit confusing to begin with but after I got a little ways along I was very impressed. The information they requested made me feel quite comfortable that I would receiv... See more

Company replied

Rated 4 out of 5 stars

I ve been a customer over 3 years now, overall it's a nice experience. Delivery is precise, quality is as described. It's so practical and exciting to customise your clothing and having what you choos... See more

Company replied

Rated 3 out of 5 stars

you added an extra pant suit navy-blue to my order, pinkish, light brown tweed, pink shirt. PS you have been very responsive to my concerns and corrected the order with alacrity. However, your we... See more

Company replied

Rated 5 out of 5 stars

I love the selection of styles and fabrics available for suits, blazers and shirts/blouses. I also like the customized fit! I don't have a body that fits well into off the rack blazers/suit jackets... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Custom Tailor
  3. Formal Wear Store
  4. Plus Size Clothing Store

About Sumissura

Written by the company

Dress the Real You

In a world where the fashion industry forces people to fit into boxes, Sumissura exists to make people feel confident & secure by creating bespoke garments that reflect everybody’s uniqueness

Know more about us


Start designing now

Discover how we bring technology and craftsmanship together

Women's Suits Dress Shirts
Custom Jeans Women's Blazers
Custom Shoes Women's Tuxedos

At Sumissura, we champion the art of personal expression through bespoke fashion. We stand against the tide of one-size-fits-all, advocating for individuality, inclusivity, and sustainability in every piece we craft. Our mission is to ensure you feel confident and unique, with garments tailored not just to your measurements, but to your personality.

Explore our exclusive collections:

  • Businesswear for the modern professional woman, where style meets functionality.
  • Wedding Suits designed to make your special day truly unforgettable.
  • Pantsuits that offer a blend of chic versatility for any occasion.

We are committed to a zero-waste philosophy, embracing a made-to-order model to ensure every garment is crafted with purpose. This approach guarantees a perfect fit, while also contributing to a healthier planet by minimizing waste and promoting sustainable practices.

Join over 350,000 satisfied customers who have embraced the magic of custom-tailored fashion. With Sumissura, you don't just wear a garment—you make a statement. A statement of your individuality, your style, and your values.

Discover the joy of clothes that are made to fit you, not the other way around. Because at Sumissura, we don't just dress bodies—we dress the real you.

Sumissura Made to Measure

Written by the company

Sumissura believes a unique wardrobe should be accessible to everyone.
Our mission is simple: to give people the freedom to choose their own style and reveal their personality through their outfit. Every day. At an affordable price.

Perfect Fit Guarantee

If it does not fit you, we remake it for you

If it does not fit you, we remake it for you
All Sumissura garments are hand-made under strict quality control to provide you a perfectly fitted garment. In rare occasions your product may not have the right fit - that's why we created the Perfect Fit Guarantee. Because we know that fit matters. If, against all odds, your garment does not fit you properly we will cover some of the alteration costs made by your local tailor or, alternatively, we will make a new garment for you

Contact info

3.9

Great

TrustScore 4 out of 5

3K reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

easy to navigate and design

It was so easy to navigate and design. Can't wait to try it on!

April 14, 2026
Sumissura logo

Reply from Sumissura

Hi Tasha-marie,

We’re so happy to hear you enjoyed designing your piece! 💛 There’s nothing like the excitement of trying on something made just for you. We can’t wait for you to see it in person! ✨

Thank you for being part of the Sumissura family.

The Sumissura team

Rated 5 out of 5 stars

Customer service is excellent

Customer service is excellent. I had some issues with my order so I cancelled it, but they have offered to insert my data in my Place and finalise It. The quality of the fabric is quite good and the fit is true to size

April 15, 2026
Unprompted review
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Reply from Sumissura

Hi Mariasole,

Thank you so much for sharing your experience! We’re thrilled to hear that our team could help resolve your order issue and that you’re happy with the fabric quality and fit. 💛

At Sumissura, we love making garments that fit perfectly and make you feel confident — your feedback truly makes our day!

Enjoy your bespoke piece, and we can’t wait to see you shine in it. ✨

The Sumissura team

Rated 3 out of 5 stars

You didn’t deliver yet

You didn’t deliver yet

April 6, 2026
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Reply from Sumissura

Hello Gesche,

Thanks for your message — and I completely understand your reaction if you received the review invitation before the order arrived.

I’ve checked your order and everything is progressing well in production and on track. Since each piece is made to measure, it does take a bit more time, but it also means it’s being crafted specifically for you.

You’ll receive an update with tracking details as soon as it ships.

I’ll keep an eye on it from here to make sure everything goes smoothly — and I really hope you love the final result once it arrives.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Love the customized options available…

Love the customized options available including fabrics and pockets. This is my go-to in building my capsule wardrobe. P.s. please add zippered pocket options

March 28, 2026
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Reply from Sumissura

Hi Lisa,

Thank you so much for your lovely feedback! 😊
We’re thrilled to hear that you’re enjoying the wide range of customization options — from fabrics to pockets — and that Sumissura has become your go-to for building your capsule wardrobe. That truly means a lot to us!
And thank you as well for your suggestion about adding zippered pocket options — we love hearing ideas from our community, and yours is definitely noted. Feedback like yours helps us keep improving and offering even more personalized choices.
We can’t wait to keep creating pieces that fit your style perfectly ✨

Warm regards,

The Sumissura team

Rated 1 out of 5 stars

Shop elsewhere, they’ll screw you over

I did not receive items made to the measurements provided. When trying to get support, I continuously got the run around and they extensively asked for more proof to the point that my event had passed and I had to get an alternative from a different company.

I am still requesting a refund, since the errors were very clearly made on the companies end & they refuse to provide a solution.

Not only was the item made incorrectly, it’s also terrible quality & not anything like what was described.

January 12, 2026
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Reply from Sumissura

Hello Elizabeth,

I’m really sorry to read your experience — I can completely understand how frustrating this must have been, especially when the garments didn’t fit as expected and you needed them for an important event.

I’ve taken the time to review your case, and I can see that you did share detailed feedback and photos with us early on. I’m also aware that the process that followed didn’t feel straightforward or helpful from your side, and for that, I truly apologize. This is clearly not the experience we want anyone to have.

I would really like to personally take another look at your situation and see how we can resolve this in a way that feels fair to you. If you’re open to it, please reply here or contact me directly with your order number, and I’ll handle your case myself from start to finish.

Thank you again for sharing your experience — even when it’s a negative one, it helps us improve and do better.

Kind regards,
Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Colors and fabrics were difficult to…

Colors and fabrics were difficult to see online. Would have liked to see a button option also. I just ordered a suit and i wanted gold buttons. Oh well

April 6, 2026
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Reply from Sumissura

Hi Linda,

Thank you so much for your honest feedback. We completely understand how important it is to clearly see fabric colors and details like button options when designing a custom suit online.

We are sorry the fabric view did not make that choice easier, and we really appreciate you pointing out the gold button option too. Feedback like yours helps us improve the design experience and offer more ways to personalize every garment down to the smallest detail.

We are truly grateful you chose Sumissura for your suit, and we hope you will love the final result once it arrives.

The Sumissura team

Rated 4 out of 5 stars

The ordering was easy

The ordering was easy. The design was easy online, but the true test will see if the product that we receive comes in and the fit is correct. The other test will be if the fit is incorrect. How will they fix it through a local Taylor then I can give you a full honest review.

March 29, 2026
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Reply from Sumissura

Thank you so much for your thoughtful review. We are very happy to hear that the ordering and online design process felt easy for you.

You are absolutely right — the real test is how the garment fits once you receive it. That is exactly why we offer our Perfect Fit Guarantee. If any adjustment is needed, we work with local tailors, or you can visit one near you and we will support you according to our after-sales conditions. And if a garment cannot be adjusted properly, we will always look for the best solution with you.

We really appreciate your trust and your fair approach, and we hope to earn that full honest review once your suit arrives.

The Sumissura team

Rated 4 out of 5 stars

Great Items—More Fabrics?

I’ve been purchasing custom clothing from Sumissura for about five years, and overall I’ve been very happy with the experience.

As someone who is 6’7” and has gone through body changes during my gender transition, finding clothing that both fits well and feels flattering can be a real challenge. Sumissura has been a great option in that regard—the ability to customize garments has made a big difference for me, and I’ve been consistently pleased with the quality and fit of what I’ve received.

One frustration I’ve run into, though, is with fabric and style availability. Sometimes I’ll see a model wearing a particular design or fabric on the website, but when I go to order, that exact combination isn’t available. For example, I’ve wanted to recreate a dress with long sleeves similar to what a model was wearing, but the fabric or style options didn’t line up in a way that made that possible. There are also cases where a fabric is available for one type of dress (like evening wear) but not another, which can feel limiting.

That part can be a bit frustrating when you’re trying to replicate a specific look you’ve seen on the site.

That said, the overall experience has still been very positive. The customization, fit, and quality have made Sumissura a valuable resource for me, especially given how difficult it can be to find well-fitting clothing at my height.

Overall: a great option for custom clothing, with room for improvement in how fabrics and styles are made available across designs.

Pink 🌸

April 3, 2026
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Reply from Sumissura

Hi Pink 🌸,

Thank you so much for sharing such a thoughtful review and for being with Sumissura for so many years. It truly means a lot to us.

We are especially grateful to hear that our made-to-measure garments have helped you find pieces that feel flattering, comfortable, and true to you throughout different stages of your journey. Knowing that our customization, fit, and quality have made a real difference for you is incredibly meaningful.

We also really appreciate your honest feedback about fabric and style availability. We completely understand how frustrating it can be to see a look on the website and then not be able to recreate that exact combination when placing your order. You are absolutely right that a smoother and more consistent availability of fabrics across designs would make the experience even better, and your comments are very valuable to us.

Thank you again for your trust, your loyalty, and for highlighting both what has worked well and where we can improve. We are proud to have you in our community.

The Sumissura team

Rated 5 out of 5 stars

Had a dress shirt made for my wife and…

Had a dress shirt made for my wife and it fit perfectly first try. Would use agaon.

November 20, 2025
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Reply from Sumissura

Hi Tosh,

Thank you so much for your kind words. We are delighted to hear that the dress shirt fit perfectly on the first try — that is always wonderful news for our team.

It means a lot to know that the made-to-measure experience worked so well for your wife, and we truly appreciate your trust in Sumissura.

We would be happy to dress her again.

The Sumissura team

Rated 5 out of 5 stars

100% support and advice

The feedback and advice has been EXCELLENT.
Johnathon has been a godsend while ordering my daughters tuxedo for prom.
Looking forward to seeing the finished article

March 24, 2026
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Reply from Sumissura

Hi Karen,

Thank you so much for your kind words — it really means a lot.

I’m especially glad I could help you through such a special moment like your daughter’s prom. It’s those occasions where everything has to feel just right, and being part of that process is truly a pleasure.

I’m sure she’s going to look fantastic — really looking forward for you to see the final result

Jonathan Blasco
Senior Experience Manager

Rated 4 out of 5 stars

Great experience

It was great sending my suit to my email and saving it. Building the suit was easy. I wish before I checked out that I could have reviewed the everything to double check it.

March 29, 2026
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Reply from Sumissura

Hi Katherine,

Thank you so much for your kind feedback — we’re really glad to hear that you enjoyed the process of building your suit and saving it for later.

I completely understand your point about wanting a final review before checkout. That extra moment to double-check everything can make a big difference, and your suggestion is very valuable to us. We’ll definitely take it into account as we continue improving the experience.

Thanks again for sharing this with us — and for trusting us with your suit.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

great at answering questions

They were great at answering all my questions about the jeans I was buying for my mother.

March 22, 2026
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Reply from Sumissura

Hi Sally,

Thank you so much for your kind words.

We’re really glad to hear that our team was able to help you with all your questions — especially for something as important as choosing the right jeans for your mother.

If you ever need anything else, we’ll be here for you.

Jonathan Blasco
Senior Experience Manager

Rated 1 out of 5 stars

Ordered, nothing, promises, nothing

Ordered two packs of samples and 6 weeks later they have not arrived. Website states 1-2 weeks. Tried to raise a ticket for a refund but couldn’t as the items had not been dispatched. Sent a message asking for a refund, no reply a week later. It is too late now to order anything for my wedding and, honestly, have zero trust in this company. Please can I have my refund?

EDIT: two weeks after promising a refund, nothing. Basically stole my money. What a scam.

March 29, 2026
Unprompted review
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Reply from Sumissura

Hello Jake,

I’m really sorry to read about your experience, especially with such an important occasion coming up. I completely understand how frustrating this must be.

What you describe is very unusual — sample packs are typically delivered within the expected timeframe, so it’s clear that something has gone wrong here. Please accept our sincere apologies for both the delay and the lack of response to your message.

Of course, we will proceed with your refund. I’ll personally take care of this for you — could you please share your email address with me so I can contact you directly and resolve this as quickly as possible?

Thank you for bringing this to our attention, and again, I’m very sorry for the inconvenience caused.

Kind regards,
Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

I have not yet

I have not yet. Hawe to wait for my first order ready.

March 21, 2026
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Reply from Sumissura

Hello Karol,

Thank you for your message.

We understand — the waiting is always the hardest part 😊 Especially with made-to-measure garments. We truly hope your first order will be worth it once it arrives.

If you have any questions in the meantime, feel free to reach out anytime.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Being able to find a place where I…

Being able to find a place where I could build my own dress

March 28, 2026
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Reply from Sumissura

Hi Laura,

Thank you for your feedback.

We’re really happy to hear that you enjoyed being able to design your own dress — that creative freedom is exactly what we want to offer.

We hope the final result feels just as special as the process of creating it.

Jonathan Blasco
Senior Experience Manager

Rated 2 out of 5 stars

I had a custom suit sitting in my cart…

I had a custom suit sitting in my cart for a few days. I went to purchase today not realizing that the self fabric had changed without me doing it. I found a way to change it before the order started production. The fabric I originally wanted was not listed anymore, so I assume that's why my fabric defaulted to a different color. But it was stressful. I found a decent substitute. Also, there is a customer service link offered by the AI bot that goes to a 404 error dead page.

March 25, 2026
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Reply from Sumissura

Hi Ryann,

I’m really sorry for the confusion and stress this situation caused you while placing your order. I completely understand how frustrating it must have been to see the fabric change unexpectedly, especially after having your preferred option selected.

Thank you as well for pointing out the issue with the customer service link — that’s clearly not the experience we want to provide, and we’ll review it immediately to fix it.

I’d really like to look into your specific case in more detail and make sure everything is correct with your order. I’ll be reaching out to you directly to better understand what happened and to ensure everything is on track.

Thank you for bringing this to our attention — it genuinely helps us improve.

Best regards,

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

Love my shirts

Love my shirts. Amazing fit, fabric, choices. Loved them so much I just ordered a dress. My new go to.

March 17, 2026
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Reply from Sumissura

Hi Phyllis,

Thank you so much for your kind words! 💛 We're thrilled to hear that your shirts fit perfectly and that you love the fabrics and choices. We can’t wait for you to try your new dress — sounds like it’s going to be another favorite in your wardrobe!

Welcome to your new go-to pieces. ✨

With love,
The Sumissura team

Rated 5 out of 5 stars

Great selections of fabrics and styles for suits, blazers and shirts/blouses

I love the selection of styles and fabrics available for suits, blazers and shirts/blouses. I also like the customized fit! I don't have a body that fits well into off the rack blazers/suit jackets so if I want to look good I need custom made jackets. Sumissura provides the customization I need! I previously bought a suit, a blazer, slacks and shirts from them... but, have dropped some significant weight since then, which gives me the opportunity to buy new things!

March 24, 2026
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Reply from Sumissura

Hi Ann,

Thank you so much for sharing your experience! 💛 We’re thrilled that our customized fit has made such a difference for you — there’s nothing like clothing that truly celebrates your shape. Congratulations on your weight loss journey! 🎉 We can’t wait to help you create your next set of perfectly fitting suits, blazers, slacks, and shirts — it sounds like your wardrobe refresh is going to be amazing.

With love,
The Sumissura team

Rated 2 out of 5 stars

I needed a suit for an interview

I needed a suit for an interview. I measured three times, watching the video as I did. The pants came ill-fitting, too large and baggy. I reached out to the indicated seamstress, who told me she was booking out over two months. I pinned the back of the waistband to survive the day. HOWEVER, the seam between the legs (this website won't let me use the technical term) split during the day of my interview. I later took the pants to a tailor for adjustments and to fix the seam, which he did. However the seam split again the second time I wore them. The jacket is fine, although a button has fallen off. Just really not great quality.

June 30, 2025
Unprompted review
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Reply from Sumissura

Hi Carey,

I’m really sorry to read about your experience, especially considering how important that interview day was for you. Dealing with fit issues is already frustrating, but having the seam split not once but twice is absolutely not acceptable, and I completely understand your disappointment.

I also regret that you couldn’t find a timely solution before your interview — that’s definitely not the experience we want to provide.

I’d really like to review your case personally and understand exactly what happened here, as I’m currently unable to locate your order with the information available.

Could you please share your order number or the email address used for the purchase? I’ll take care of everything from there and make sure we find a proper solution as quickly as possible.

Thank you for bringing this to our attention.

Jonathan Blasco
Senior Experience Manager

Rated 5 out of 5 stars

My review is for my ordering process

My review is for my ordering process. It was so fun to choose from all the selections. Measurements were made so easy by AI and then I just had to confirm them by watching the short videos on how to properly measure. Almost all the measurements were correct. Only two needed adjustment. So now I’m excited as I wait to see how my final product comes out and fits!

March 20, 2026
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Reply from Sumissura

Hi Susan,

Thank you so much for sharing your experience with the ordering process—it’s wonderful to read 💛

We’re so happy to hear that you had fun designing your garment! That’s exactly the experience we want to create: giving you the freedom to explore styles and make something truly your own. And it’s great to know that the measurement process felt easy and intuitive—that balance between smart technology and your personal input is what helps us get as close as possible to the perfect fit.

How exciting that everything is now in progress! ✨ We can’t wait for you to receive your piece and see how it fits. And of course, if anything isn’t just right, we’ll be right here to make it perfect.

Thank you again for trusting us—this is just the beginning 😊

The Sumissura team

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