Suncorp Group Reviews 

Avoid this bank because my Mum said that they are very deadly so I would recommend banking with ANZ because since they obviously couldn't careless about their customers.

Title: Exposing the Unethical Practices of Insurance Company SUNCORP: A Cautionary Tale

Introduction:
Insurance is meant to provide financial protection and peace of mind during times of adversity. However, not all insurance companies uphold their end of the bargain. This essay aims to shed light on the distressing experience I endured at the hands of insurance company SUNCORP following an earthquake that caused significant damage to my home. By sharing my story, along with reviews from other dissatisfied clients, I hope to inform the public and caution them against the potential pitfalls of dealing with such an unscrupulous insurer.

The Initial Assessment: Negligence and Inadequate Compensation:
Following the earthquake which hit Melbourne last year, I lodged a claim with SUNCORP, expecting them to honor their obligation and assist in the restoration of my damaged home. An engineer, assigned by SUNCORP, confirmed that the earthquake had indeed caused the damage and recommended seeking quotes for necessary repairs to the supporting structures. However, the subsequent assessment by a builder assigned by SUNCORP failed to include an examination of the house's supporting structures, leading to an inadequate compensation estimate of approx. $5,500 for the internal damage alone.

Undermining the Experts: Questioning Professional Integrity:
Concerned about potential damage to the foundations that would require extensive underpinning works, I engaged an independent contractor for a more thorough assessment. Shockingly, the contractor's quote amounted to over $27,000, far exceeding SUNCORP's builder's estimate. When I presented this assessment to SUNCORP, they resorted to disputing the report by their own engineer, attempting to undermine his professional integrity. This unethical behavior disregards the hierarchical structure of the building industry, where engineers' expertise supersedes that of builders.

Failure to Resolve Dispute and Delayed Action:
Frustrated by SUNCORP's refusal to acknowledge their engineer's findings and their unwillingness to engage in meaningful dispute resolution, I sought assistance from the Australian Financial Complaints Authority (AFCA). AFCA enlightened me on the fact that SUNCORP's attempts to disregard their own engineer's report were baseless and unfounded. However, despite the involvement of a neutral third-party, SUNCORP continued to drag their feet, refusing to collaborate and insisting on further assessments. This blatant disregard for accountability and delay tactics have prolonged the resolution process for over a year and a quarter.

Inadequate Customer Support and Lack of Empathy:
Throughout this ordeal, my interactions with SUNCORP's claim support team have been disheartening and unfruitful. The individuals I encountered lacked empathy and displayed a robotic and artificial friendliness. Their apparent indifference to my predicament demonstrates a shocking lack of care for their policyholders. Instead of providing the much-needed support and assistance, SUNCORP's claim support team made the already arduous process even more frustrating.

Reviewing the Experiences of Other Clients:
Based on the reviews from Trustpilot, it is evident that SUNCORP has received negative feedback from various customers. Many customers complained about the high prices of SUNCORP's services, stating that the charges continued to increase over time. Others expressed dissatisfaction with the company's customer service, citing issues such as unresponsiveness, lack of empathy, and incompetence. Some customers reported problems with insurance claims, delays in service, and refusals to cover necessary repairs. Additionally, there were complaints about freezing of accounts, declined applications, and difficulties in resolving issues with the bank. Overall, the reviews indicate a pattern of poor customer service, high prices, and unmet expectations, leading to frustration and dissatisfaction among SUNCORP's clients.

Conclusion:
My experience with insurance company SUNCORP has been nothing short of a nightmare. From negligent assessments and attempts to undermine their own experts to a prolonged resolution process and a lack of empathy from their claim support team, SUNCORP has shown a complete disregard for their policyholders' well-being. By sharing my story and the testimonials of others, I hope to empower individuals to make informed decisions when selecting an insurance provider. It is crucial to choose a company that demonstrates integrity, professionalism, and a genuine commitment to serving its clients' best interests.

Suncorp is way too expensive. i have been with suncorp car insurance for over 5yrs. in that 5yrs the charges continue to up in price. I never heard a good thing about suncorp prices, that caused me to look elsewhere.

Do not expect Suncorp to care at all about your suffering ect. I had a claim against 3rd party as their client ran his car into a cafe where I was drinking coffee and feeling great. It was horrific and I ended up at the hospital. I got loads of internal injuries, back and leg. They started my Physio then found out I had had a small back issue previously and frozen shoulder so had been out of work at time of accident. I was recovering and had been on a 16 week gym ect therapy for over a month feeling great. Previous to frozen shoulder I worked full time. They treated me like a criminal trying to get money, stopped my therapy and were very mean. OMG they coursed me so much stress my mental state got really bad on top of injuries. Two years later they have offered me a ridiculous amount of money not even covering bills I need to pay because of accident. Shame Shame on Suncorp who I now know to be one of the worse insurance companies you can ever be with!! Beware they can not be trusted to care at all and will make you feel like a criminal while smiling at you. Evil insurance company!!!!!!!!

House insurance. A year after the floods last March we still have two ceiling leaks and it's still not fixed. Just found out it's decline due to a hairline crack in our roof tile and another concern. Neither were an issue previously. Suncorp agreed to only do ceiling plaster and paint but not fix the roof. We have never claimed before on our house insurance either but will now look to move due to the slow nature and unreasonable decline of half our claim. Our roof looks to be in good repair. They seem to just find ways to get out of it. Were we meant to go up their annually with a Magnifying glass?

I have had my online/mobile app and debit card locked since December. It's almost February writing this review and no one, not a single word nor miss call or email has been received from their supposed investigations team.

I was told initially by their phone customer service back on December that I need to go to a bank branch to get it unlocked but like some of the reviews here, they could not do anything, they just sit on their hands. I was told that there was a suspected fraudulent attempt at my account the day it was locked out, when I went to the branch, I told them all those transactions the previous day was all done by me. Brought my identification, proved them that I was the owner of the account, but nothing. Went to another branch, same thing.

What's the purpose of sending a customer to a branch if you can't do anything anyway?
It's like this bank hates its customers. They don't want my money. It's so bad that I can't even close off the account!

DO NOT deal with this bank, all you will get is inaction and bad customer service. They do not want to help you nor care about you. Put your money somewhere else.

I have already sent an email to their complaints team but I honestly doubt it that I will get a reply, that's how seriously I think how incompetent their customer service is.

Applied for the credit card and received a phone call requesting additional information to support the application. After providing this the bank officer said the application could now be processed. FOUR MINUTES after hanging up the phone I received an email stating that AFTER CAREFUL CONSIDERATION that my application was declined. I am pursuing this but after being transferred four times to finally end up in an overseas call centre with abysmal line quality, I gave up.

The most pathetic banking experience. They are not trustable.

The had me refinanced from
CBA and then took the interest rate to a different level higher than any Big 4 bank.

Please avoid taking home loans from them

The customer support is T E R R I B L E !

Please, care for your customers. Otherwise, it's just waste of money..

Appalling customer service and lack of empathy we have been waiting for a response from suncorp over 40 days and not 1 email or a phone call
When we call we just keep getting told to send another email we are not happy and will never bank with them again

Suncorp Bank wrote to me saying they are going to close all my bank accounts. Multiple staff at Suncorp advised me that the letter was a scam. It turns out Suncorp did send the letter. This is having a huge impact on my business and personal accounts. Suncorp said they tried to call me before sending this letter. That is a lie. They then said I hadn't updated my information. Yet another lie. Customer service is zero. I'm trying to contact Suncorp and they won't respond.

Very poor service I wasted hours filling out information for Suncorp with no response Big waste of time definitely would not recommend anyone use this company

Suncorp, through subsidiary Shannons, is sponsoring hooning on the streets of Adelaide, through its subsidiary Shannons' sponsorship of the Adelaide Rally 2021. Roads are being closed to allow so-called 'drivers who are professionals' to race on public roads. This is outrageous behaviour for an insurance company and a company that claims to support the community. There has been no consultation with residents and the young and impressionable will continue to emulate this hooning behaviour putting community lives at risk.

Jeremy Muffly, with a title of VP of Finance continuously sends out emails regarding loans. I have tried to stop these annoying emails with little to no success. I would not trust Muffly or this company based on the way they operate with their constant, email spam. Clearly not a very professional company.

I HATE THESE FREAKS. JEREMY MUFFLY is a freak. I have never dealt with them block them REPEATEDLY had asked nicely to remove me from their emails and STILL YEARS LATER these perverts still harass people

Nov 2020 i was in a not at fault accident, I got all the possible details I could at the scene including a photo of his licence with the number and his name, his rego number, a picture of his tow truck, his truck id number but when I called Suncorp they wanted me to pay $800 in excess because I didn’t get his home address. How does that make sense to you? I managed to get it waived by googling the COMPANY he worked for address and gave it to you but wow how is a licence number search not going to give you his address. Are you making the people who just were in a traumatic experience the admins for Suncorp now?

Does my experience with Suncorp stop there? No. Oh no. I get a hire car that I’m happy about, only to have the hire company blame me a for small dent on the roof of their car as there was a big storm event that had lots of hail damage. Apparently every single car not on their holy land called hertz got hail damage (they must be gods). Did the hail affect us? No but the hire company claimed this single dent was hail and Hertz said this HAS to go through my insurance and I wasn’t to leave until I call. So trying to be a good person I call Suncorp. Suncorp tells me I have to pay $800 in excess for damage that will cost less than the excess, like so much less but Suncorp refuses to let me just pay for the damages. How does this make sense to you??? Upon asking I received The response of “you can put the excess on a payment plan” why should I pay more than you guys to fix the car and hertz said I am unable to pay for the damage myself it has to go through my insurance. Well it felt like a scam to me so I walked out and took photos of what they claim to be hail damage. With no help from hertz or Suncorp I decide that this is not true and the dent had to be there already so I made a claim through hertz to fight it and then a different team at hertz told me that it wasn’t consistent with hail damage and they saw surveillance of the dent being there 2 weeks prior me picking the car up. A scam indeed. I just thank I didn’t have to deal with you guys and pay $800 for something barely visible to the eye.

Bad bank , ten zero for them , get away from them .

Motorbike insurance
After 5 weeks we are still waiting for the repair to be assessed.
Guilty party is with suncorp as well.
Could hardly say my name before they asked for the 500 deposit. Still waiting for the refund after 5 weeks as well.
Can t get through to Assessment team
Emails don t get answered
No replacement bike offered
Avoid at all cost

On 30/4/21 my 2017 Swift was hit in stop/start peak hour traffic, low speed. I was not at fault, hit from behind when driver failed to stop, the impact pushed me into the car in front. Swift was towed from scene as damage to front passenger side, boot & back bumper. Lodged claim with Suncorp that night, was contacted following morning at 9.33am to finalise details. Hire car organised for 20 days from Sun 2/5 - Sat 22/5, $200 bond payable, no assistance to get to the Rental Company though. Excess payable as couldn't prove wasn't at fault for hitting vehicle in front (even though I had a statement from that driver stating as much). Was told excess would be refunded in 3-4 business days once Claims Team had confirmed claims from other two driver's. Was asked for address of driver at fault but didn't have it, told representative I could get it while on phone - she said not to worry, claims team would obtain it.
NOTE: Excess was NOT refunded 3-4 business days, had to chase them 7 weeks later & request refund, finally received it Mon 21/6 - claim finalised on Thurs 20/5, settlement money paid but no excess.

12/5 - 11 days after accident, Swift FINALLY moved from tow yard to repairer for assessment. Received text from repairer advising vehicle had been received. NO communication from Suncorp about next steps. Repairer completed estimate, submitted to Suncorp & on 13/5 left a voice message saying it would take Suncorp between 3-4 business days to review the estimate & approve repairs. Waited 8 days until 20/5, received NO communication from repairer or Suncorp.

20/5 - 2 days before my hire car rental was up, contacted Suncorp to get term increased as my Swift had been damaged for 20 days & nothing had been done. Advised by Suncorp Rental Team Rep that policy only allowed 21 days hire & they could increase the rental by only 1 more day to 23/5. Advised Rep that the accident was not my fault, also not my fault Suncorp had yet to start repairing my vehicle after 3 weeks! Rental Team Rep advised that repair works WOULDN'T be completed as they had decided my vehicle was a WRITE OFF!!
NOTE: had to find out from Rental Team Rep that my car was written off, there was NO contact from Claims Team!! When were they going to call?!
Since my vehicle was a write off I was advised I would be contacted by Settlement Team in 6-7 business days to finalise pay out.
NOTE: I was expected to return a hire vehicle in (now) 3 days time & be without any vehicle for 8 days (following an accident that was not my fault) until the Settlement Team contacted me to discuss settlement?! And I hadn't even been contacted yet by the Claims Team to advise the vehicle had been written off in the first place!

Rental Team Rep was sympathetic & contacted Claims Team eventually advising me that after 3 weeks they were yet to obtain the address of the driver at fault (even though I offered to do this the day after the accident & was told not to worry, it wouldn't be a problem!) And until they did they couldn't extend my hire car term which would be covered by her insurance, as I was still classed as 'at fault'. I then had to do Suncorp's job for them & obtained the driver at fault's address within 2 minutes, also sent a screenshot of message from her to prove it was her address. After 15 minutes it was confirmed the address was accepted & Claims Team had closed the claim stating I was NOT at fault. Hire car was extended for 7 days from 22/5 to 29/5 but still had to present to hire car company to sign a new contract on 22/5 when initial 3 week contract would end & sign new one for additional week. Was also advised to pay a new $200 bond & old bond would be refunded - so I was expected to be $400 out of pocket for my hire car until the initial $200 cleared?!
Also given the contact details for Settlement Team so I didn't have to wait 6-7 business days to be contacted & could finalise settlement pay out immediately & then organise to purchase new vehicle before additional week hire car term expired.
NOTE: Thankfully hire car company transferred bond from original contract to new contract so I didn't have to pay another $200 & wait 3-4 business days for initial $200 to clear back into my account.

After 50 minutes on phone, a helpful Settlement Team Rep organised for settlement to be paid via direct debit for agreed amount on my policy less remaining monthly payments for my 12 month policy.
NOTE: Settlement amount did NOT include my excess even though declared not at fault.

Settlement amount was received in bank account following day - 21/5, allowing me to work out what additional funds were required to purchase new vehicle as I only had hire car for another 8 days.

Suncorp needs to realise their policy holders are ACTUAL PEOPLE, the way they are treated throughout a claim process impacts their emotional well being!

I have just received our insurance renewal statement which included a 25% increase on our premiums for the forthcoming year. After quizzing customer service I was told that the value to replace our home had increased by just 6%. This is DESPICABLE. The operator was quick to 'see what she could do' and managed to reduce the premium increase by half (which means we still have an increase of 12.5%!!). Suncorp was obviously relying on the fact that we would just accept the new premium and carry on their merry way paying 25% more for our home and contents insurance. They have now lost our business FOREVER and I thoroughly DO NOT recommend using this crooked company for your insurance needs. This is DISGUSTING corporate cash grabbing behaviour and should be regulated, which it is not. Do not support this company.