SunExpress Airlines Reviews 5,386

Easy to navigate booking process

We had flight izmir to dublin 04/05/26. There was isssue at counter with staff ı dont know the person name there was lady kind of rude to me but after that name of person working there Büsra Kozan helped us she was really kind and helpful
I would like to thank to her from here.

Try to do ur best to escape the cooperation with this cheat company.

Sun Express used to cancel the flights and never refund the ticket’s’ value.

Quick check in. On both journeys we were all on the plane with the doors closed 15 minutes before take off. We had no issues at all.

Low cost company with All services payable on board we arrived on Time everyrhing was good prices of food a Little bit expansive but good value staff profesional

It was allround a very nice experience once again. We will defenitely fly with SunExpress again.

Check in online and at the desks was very easy and straightforward
Flight crew were very kind and helpful
Only thing to let the flight down was the fact we could not use our debit card on board so had to use a credit card which some passengers didn’t have

New baggage scam: 4kg weight exceeding European regulations. Comfortable planes, reclining seats, unprepared staff at Antalya airport, long lines to check in luggage, you have to arrive 4 hours early to avoid missing your flight.

Me my brother and my cousin are all almost two meters tall and my brother is more than two meters tall.
I always book extra leg space.
I came on the flight and our assigned seat wasn't with extra leg room, we got appointed a regular seat.
We pointed this out to the stewards, and they responded very bluntly saying that we didnt book with extra leg room, he said prove it then.
How am I supposed to prove this on the airplane where there is no mobile connection.

Had a terrible flight since we couldn't sit normal, we had to lift our knees and place them against the chairs of the people in front of us which also caused frustration with them.

Then during the flight someone else wanted a larger seat and they allowed him to use one of the 3 extra leg room seats (which were empty, likely because that were supposed to be our seats) and they even charged him for it, while we had also paid for it.

You know a mistake is possible, but the blunt response and communication from the flight staff is unacceptable.

Therefore a 1 star for these bastards.

My suitcase was damaged on arrival. I only saw the damage at home, but I reported it within 7 days with photos. SunExpress hides behind a PIR rule (a form you can only get at the airport) and takes no responsibility. Other airlines handle this fairly. SunExpress does not. Very poor service. I will never fly with them again. I don't want to give a star, but unfortunately I have to in order to leave a review.

First time flying with SunExpress and was pleasantly surprised with how good they were, they are a no fuss airline, but the service by the cabin crew was excellent, arrived early both on the outward journey and flight home, have nothing bad to say, would use the again without a second thought.

While booking a seat the price was showing 9.50 per seat but when tried to book, the price appeared 14.50!
it is very difficult to use the website. Not very friendly website, especially when using to register the booking.

It was not possible for me to redeem my loyalty points. On an earlier flight. I had reserved a seat, but the seat was reassigned by SunExpress to someone else.That should work better.

Booked from Antalya to London Stansted. Flight left/landed close to on time. Comfortable flight. The in-flight food prices i taught were high when compared to corparable airlines. I found the website to be slow at times. But overall i would fly again with them.

very difficult website and we had to pay five euro's per person because we couldnt prove we did online check-in. Confirmation came by email, but the boarding passes were not availble. In the end, no online check-in. Happened to us both ways, just not needed troubles.

Everything was quick and smooth. Did not have any problems on Sunexpress website.
I booked for 3 person seats and checked inn online.
Everything went smooth and quick, no isseu with the website.

Always fly SunExpress when visiting Turkey

I’ve been travelling regularly for the past 6–7 years and have flown with countless airlines, both major and budget. Without a doubt, my experience with SunExpress stands out as the worst I’ve ever had.
To start with, their online check-in opens 72 hours before departure—but their system conveniently “wasn’t working,” leaving passengers stuck. Instead of resolving the issue, they charged an extra £20 just to check in at the counter. On top of that, the baggage policy felt like a money trap: only 4kg allowed for hand luggage, and an outrageous £83 fee if it went up to 8kg.
Unfortunately, the return flight was even worse. This time, it wasn’t just about poor service or hidden charges—it felt genuinely unsafe. The way the aircraft was being flown was extremely unsettling, to the point where I was seriously concerned for my family and everyone on board. It was chaotic, uncomfortable, and honestly frightening.
Overall, this wasn’t just a bad experience—it was a complete disaster from start to finish. Between the technical failures, excessive charges, and deeply uncomfortable flight experience, I wouldn’t choose this airline again under any circumstances—even if the ticket were free

Overall an ok experience. A few adjustments they may want to look into. Inflight menu states they accept visa and mastercard this was not the case only visa in a physical form was accepted no apple pay and no google pay. Most people on my flight couldnt order food and drinks because of this.

Also the baggage restrictions did not highlight the additional cost of €4 per lb overweight on the return flight. I returned from Antalya to London and was charged €130 for our cases.

Complimentary water on flight would be nice especially when customers are not able to use their mastercards on flight without prior notice being given. I flew 5 hours no drink on a hot plane whilst pregnant.

Otherwise a decent flight. Seating was pleasant and staff were friendly.

This is completely unacceptable and unprofessional.

Your staff clearly told me I had 20 kg baggage on my flight from Denmark to Izmir, and I checked in my bag based on that. I even confirmed that the same applied for my return.

On my return, I was suddenly told I had no baggage allowance and was forced to pay 80 euros.

This is your mistake, not mine. Your staff gave false information, and I made purchases based on that.

Passing the responsibility to the customer instead of fixing your own error is extremely poor service.

Very disappointing.