While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Bij Sungevity weet je één ding zeker, je geniet altijd van 100% zonnige service en bespaart met zekerheid. Onze missie? Leven op zonnestroom. Da’s beter voor iedereen.
1.5
1K reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have no words to say how bad it is that "firma"is catastrophic disaster. 2 years ago ordered 3 times AREI kuring. Finally after 2 years I have it. But no premise like they promised to sell stay away from them. Liars,amateurs.
apart from the months long delay and wrong number of panels delivered, customer support is non existent. for the converter app i gots wrong dongle delivered so it could not be installed with the rest of the installation by the installer who left me on my own with the problem. after having written and called to support 6 times i got another dongle by mail but it did not fit on the converter. i had to make some physical and electrical adaptation to make it fit. i followed detailed guidelines for the installation of the dongle but at the end it did not work. again there is nobody reachable at Sungevity support. so i have no monitoring app and i think the installation is not working properly but i have no way of investigating it. i would not recommend Sungevity because of bad organization and no support.
I made an initial scoring below. Then I called the call center and asked them to update me about the new date. Again they said that they will get back to me, guess what: NOTHING. I understand there may be some delays, but I cannot understand why they dont inform me! They say it will be installed earlier but then noone is calling us to say that it will be delayed. IT IS NOT FAIR / IT IS ABSOLUTE 1 WAY OF COMMUNICATION. I just need the estimated time of installation for my planning and I should not spend my time to follow up with the Sungevity.
Reply from Sungevity België/Belgique
Dear Aysegul Diril,
Thank you for your message. First of all, we would like to apologise to you for the inconvenience you experienced when ordering the solar panel installation. We understand your frustration and we regret that we were not able to meet your expectations.
In the meantime, we have contacted you and discussed the situation with you.
Kind regards,
Marco from Sungevity
I do not recommend working with Sungevity. This company will never inform you and after several calls to their call center, they dismiss you with false promises. They say that the project manager will contact you, but they never do.
Reply from Sungevity België/Belgique
Dear Maggie Hemmerechts,
Thank you for your message. I understand that you have already spoken to our team by phone and that you still have questions about your project. We really appreciate your questions and would like to assure you that we take what you ask us very seriously.
As you may know, we are currently very busy and therefore it may take a little longer for us to get back to you. I understand that our project manager has already sent an e-mail in response to your query.
We will make every effort to get back to you and answer your questions as soon as possible. In the meantime, you can of course always respond to our project manager's e-mail if you have additional questions.
Thank you again for your understanding and patience.
Kind regards,
Marco from Sungevity
Never seen such a non organised company. They simply don't answer their emails, despite of the numerous reminders that were sent, nor do they respond to telephone calls. I would never again choose for this company if I would have to start all over.
Reply from Sungevity België/Belgique
Dear M K,
Thank you for your message. Annoying to hear that you are experiencing this in this way. We would like to get in touch with you. Please send us an e-mail at sungevity@service.be. You can put "Trustpilot" in the subject line. We will also receive your details and your question.
Kind regards,
Marco from Sungevity
Delivered in time budget and quality. After one year, captured energy is aligned with initial forecast. Excellent communication with sungevity via Internet.
Well done.
working with tiles on the roof can be improved somewhat.
Our system has not supplied the estimated number of kw that sungevity said it would. We have only produced a little over half of what was estimated despite two of the hottest Belgian summers.
Reply from Sungevity België/Belgique
Hi Lynn,
Thank you so much for your review. This helps us to improve our services.
We try to anticipate on all variables when conducting pre-installation analysis. However, and unfortunately you've witnessed this yourself, we can not always be 100 % right.
We sincerely wish you a good production in 2020 and we hope you'll be able to enjoy your own solar energy.
Shine on!
Glenn from Sungevity
Production annoncée fort en deçà de la production effective
Boxx gratuite mais impossible de l’installer chez moi. Pas de contrepartie
4500 watt production promised (and paid for), never goes above 3000w in perfect conditions.
Reply from Sungevity België/Belgique
Dear Jeroen,
Thanks for taking the time to provide us with feedback. I will pass on the information to my colleagues so we can analyse what could have been the cause of this difference between the calculations and the actual generated power.
Kind regards,
Glenn from Sungevity.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
